Support Services Manager - Ladysmith

   

JOB SUMMARY
Position: Support Services Manager
Company: Compass Group
Job Location: Ladysmith, BC
Job Type: Full-time

Work Performed:

• Manage the staff and day to day operation to ensure all contractual service levels are met and maintained in all areas including administration, staffing/scheduling, client/customer relations, production and knowledge of healthcare systems for all aspects of the Food, Housekeeping, Laundry and Maintenance services
• Complete all financial reporting including payroll, period summaries and sales reports in a timely and accurate manner
• Human Resource and Labour Relations management including complete administrative and personnel files, collective agreement, hiring, training and discipline
• Maintain appropriate budgetary, cost and inventory controls
• Develop and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery; working with the Recreation department, to develop and assist in the implementation of special events; facilitating ongoing communication with all stakeholders in the site including administration, nursing, residents and their families
• Implement, manage and maintain the Quality Assurance program as outlined by the company and the client, including weekly and monthly audits
• Assist with menu management, food cost controls and production including monitoring and evaluating meals and service to ensure established standards are maintained for both quality and quantity of all meals and snacks
• Implement and control a Food Safety Plan as well as HACCP, WHMIS, and all Workplace regulations for a safe work place

Qualification:

• Eligible to obtain membership in the Canadian Society of Nutrition Management (CSNM)

• Minimum two years previous Management experience or equivalent supervisory role in a long term healthcare setting

• Excellent leadership ability and customer service skills

• Excellent verbal and written communication skills

• Proficient with MS Office applications including Word, Excel and Power Point

To Apply - Follow the link to the company website for more details. 

[Study] Impact of Covid-19 Pandemic

Study: Impact of Covid-19 Pandemic on the Health and Well-being of Food Service Workers Within Health Care Facilities

If you:

1. 19 years or older

2. Speak English 

3. Worked as a food service worker/ dietary worker with any healthcare facilities during Covid-19

and are interested in taking an interview and sharing your stories, please email: Cheuk.lam3@msvu.ca

All participants will receive a $25 gift card for their time

Assistant Manager Healthcare - Richmond

 

JOB SUMMARY
Position: Assistant Manager Healthcare 
Location: Richmond, BC, Canada
Type: Full-time

Work Performed:

• Responsible for overseeing a large team of employees and successfully coordinating and directing on the housekeeping and food service activities
• Establish and maintain a solid and mutually beneficial business relationship with client
• Provide high levels of client and customer satisfaction and account retention
• Manage strong employee relations
• Achieve financial goals
• Strategically develop efficiencies in the operation

Qualifications:

• First Aide, Food Safe Level 1 & 2
• CSNM Designation is required or Registered Dietitian Certification
• 2-4 years working with operations, finance, inventory, financial statements experience at the
• managerial/supervisory level
• Management experience with unionized staff
• Strong financial acumen
• Culinary knowledge is an asset
• Strong communication skills
• Ability to engage employees, and promote a team-based environment
• Proven success in managing food services operations
• Strong ability to manage and promote a safe work environment and lead a safety culture
• Effective planning, organizing, and time management skills
• Excellent interpersonal skills
• Ability to select and develop people
• Ability to anticipate and solve problems

To Apply - Follow the link to the company website for more details

Franchised Food & Beverage Manager - Victoria

   

JOB SUMMARY
Position: Franchised Food & Beverage Manager
Company: Victoria Marriott International 1999 Country Club Way, Victoria, BC
Type: Full-time

Work Performed:

• Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
• Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
• Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy.
• Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department’s financial performance.
• Establishes challenging, realistic and obtainable goals to guide operation and performance.
• Strives to improve service performance.
• Developing and Maintaining Budgets
• Develops and manages Food and Beverage budget.
• Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
• Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
• Focuses on maintaining profit margins without compromising guest or employee satisfaction.
• Leading Food and Beverage/Culinary Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Serves as a role model to demonstrate appropriate behaviors.
• Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
• Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.
• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
• Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team.
• Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.
• Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Empowers employees to provide excellent guest service.
• Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.
• Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership.
• Managing and Conducting Human Resource Activities
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.).
• Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.
• Brings issues to the attention of Human Resources as necessary.
• Ensures employees are treated fairly and equitably.
• Coaches team by providing specific feedback to improve performance.

Additional Responsibilities

• Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
• Order and purchase equipment and supplies.

Qualifications:

Education and Experience

• High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.

Skills and Knowledge

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of the company’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
• Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

To Apply - Follow the link to the company website for further information.

Food Service Supervisor - Cranbrook

 

JOB SUMMARY

Position: Food Service Supervisor
Company: Interior Health
Job Location: Cranbrook, British Columbia, Canada
Full/Part Time: Permanent Full-time

Work Performed:

Supervises designated staff by scheduling and co-ordinating work assignments, determining related training and orientation requirements, and providing feedback to employees.

In consultation with the Clinical Dietician, plans menus and develops recipes according to nutritional and therapeutic diet needs of the patients/residents.

Estimates food requirements, and orders and receives supplies and resolves discrepancies with suppliers.

Visits patients/residents and/or family members to obtain and exchange diet-related information.

Monitors expenditures for assigned areas; makes recommendations regarding budget allocations and resolves discrepancies for the assigned areas.

Evaluates meals being served to ensure established standards of quality and quantity are maintained.

Coordinates meal preparation, pricing and other related duties for community based services such as Meals on Wheels

Assists in co-ordinating and maintaining facility in-house services by coordinating cafeteria services including pricing, staffing allotment, coordinating closure of cafeteria and securing money upon closure.

Performs recommended audits to ensure that established food service and quality assurance standards are met.

Monitors the storage of food, supplies and related items.

Qualifications:

Education, Training, and Experience:

Graduation from a recognized two-year program in Food Service Supervision

One year's recent, related experience or an equivalent combination of education, training and experience.

Food Safe Certificate

Skills and Abilities:

Ability to communicate effectively both verbally and in writing

Ability to deal with others effectively

Ability to supervise

Ability to organize work

Ability to operate related equipment

Physical ability to carry out the duties of the position

To Apply - Follow the link to the company website for further information.

Food Services Supervisor - Vancouver

    

JOB SUMMARY
Position: Food Services Supervisor
Company: UBC Vancouver
Type: Part-time. There are two part-time regular positions available.

Work Performed:

1. Supervises the workload of food service workers, ensuring employees meet UBC Food Services customer service standards, FoodSafe standards and compliance with UBC Food Safety and Worksafe BC Guidelines.

2. Trains food service workers, following up to ensure an understanding of the material covered.

3. Assists with and recommends scheduling options to the unit manager.

4. Orders food supplies required for day to day operations.

5. Monitors and reviews cost controls, such as, labour costs, food costs and waste and overhead expenses, with unit manager.

6. Handles customer comments and complaints and refers to unit manager as required. Monitors customer satisfaction via surveys, comment cards, and any other types of feedback.

7. Relieves and assists food service workers as operationally required.

8. Ensures that the quality of product being produced and/or sold is up to department standards. Taking action with production or making recommendations as required.

9. Performs audits for food quality, food safety and sanitation, customer satisfaction and feedback; takes action with production or makes recommendations as required.

10. Participates in related day to day office administrative duties, such as, answering telephones, record keeping, filing, data entry, performing basic calculations, typing correspondence, inventory, and month end procedures. Completes and submits timesheets ensuring payroll deadlines are met.

11. Ensures that systems and procedures for daily sales, cash collections/controls, banking and ledger reconciliation are being followed; processes payments and deposits.

12. Recommends daily specials and ongoing menu changes, supporting UBC Food Services Food Vision and Values statement.

13. Suggests and implements unit promotions including processing and delivering of You-Care packages.

14. Ensures all kitchen equipment and point of sale systems are in working order; reports and follows up on maintenance as required.

15. Contacts employees for coverage of last minute vacancies of shifts.

16. Carries out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.

Minimum Qualifications

High school graduation, completion of Food Service Management course, FoodSafe level 1 certificate and a minimum two years of related experience or an equivalent combination of education and experience.

Preferred Qualifications

High School graduation, Food Safe Level 1 Certificate and completion of Food Service Management course.2 years relevant experience or the equivalent combination of education and experience. Computer experience required; must have be comfortable using both Word and Outlook. Demonstrated ability to work independently, multitask, and meet deadlines. Effective oral and written communication skills, along with organizational skills are required. Demonstrated ability to exercise initiative and work with a diverse workforce. Strong supervisory, interpersonal, customer service, leadership and training skills required. Ability to work flexible hours, including evenings and weekends. Must complete and pass specialized Starbucks training program.

To Apply - Follow the link to the company website for further information

Restaurant Manager - Vancouver

   

JOB SUMMARY
Position: Restaurant Manager
Job Location: The Westin Bayshore Vancouver, 1601 Bayshore Dr, Vancouver
Type: Full-time

Work Performed:

Developing and Maintaining Budgets

• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
• Maintains a positive cost management index for kitchen and restaurant operations.
• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Food and Beverage departments (not catering sales).
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Oversees all culinary, restaurant, beverage and room service operations.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Provides a learning atmosphere with a focus on continuous improvement.
• Provides proactive coaching and counseling to team members.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Monitors and maintains the productivity level of employees.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Drives alignment of all employees, team leaders and managers to the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Verifies all banquet functions are up to standard and exceed guest's expectations.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Conducts performance reviews in a timely manner.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities

• Complies with all corporate accounting procedures.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Drives effective departmental communication and information systems through logs, department meetings and property meetings.

Qualifications:

Education and Experience

High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

To Apply - Follow the link to the company website for further information.

Food & Beverage Operations Manager - Vancouver

JOB SUMMARY

Position: Food & Beverage Operations Manager
Location: 3211 Grant McConachie Way, Vancouver, BC
Salary:$50,000 - $65,000 a year
Type: Full time

Requirements:

• Is passionate about going above and beyond for our customers
• Acts as an ambassador and leader for their restaurant and the airport
• Can quickly connect with customers and make them feel welcome
• Sends customers off on their journey so they feel appreciated for their business
• Is reliable, dependable and a team player
• Enjoys working in a fast-paced environment
• Is open to new ideas and suggests ideas of their own
• Treats everyone with respect and shows appreciation for a job well done
• Uses the tools and training we provide to get the job done right

To Apply - Follow the link to the hiring company website for more details.  

Food Services Supervisor/Technician - Nanaimo

     

JOB SUMMARY

Position: Food Service Supervisor/Technician Relief

Company: Island Health
Job Location: Nanaimo, BC

Salary Range (Hourly Rate): $28.65 an hour

Work Performed:

Utilizing a variety of computerized applications, the Food Service Supervisor/Technician Relief is responsible for implementing and adjusting individual meal plans for clients on therapeutic diets. The Food Service Supervisor/ Technician Relief meets time sensitive diet administration duties for multi-sites, ensuring nutrition and diet standards are met, and performing various related administrative duties. The Food Services Supervisor/Technician Relief is responsible for overseeing and participating in the delivery of food services to patients, residents, customers and clients; supervising Cooks and other designated staff for a multi-site organization: maintaining supplies, ensuring safety, quality and sanitation standards are met. Responsible for orienting other food services staff.

Reports to manager or designate.

Qualifications:

Education, Training, and Experience

• Graduation from a recognized two-year program in Food Service Supervision plus one year's recent related experience.

• Graduation from a recognized 12 month program in cooking plus two years recent, related experience or an equivalent combination of education, training and experience. Certificate in Food Safe Level 2.

Skills and Abilities

• Ability to communicate effectively, both verbally and in writing.
• Physical ability to carry out the duties of the position.
• Ability to operate related equipment.
• Ability to deal with others effectively.
• Ability to supervise.
• Ability to organize work.

To Apply - Follow the link to the company website for more details

Manager, Support Services, Food Operations - Port Moody

   

JOB SUMMARY 
Business Title: Manager, Support Services, Food Operations
Company: Eagle Ridge Hospital

Working Site: Port Moody, BC

Full/Part Time: Full-time
Hours: 0800-1600

WORK PERFORMED 

• Be responsible and accountable for the leadership and food operations staff management, in-house patient & resident food service and retail food services within the assigned Lower Mainland site/facilities that may include facilities of Vancouver Coastal Health, Providence Health Care, Provincial Health Service Authority and Fraser Health (reference as Lower Mainland BISS).
• Be responsible and accountable for understanding and implementing BISS policies and service standards, creating and leading key operational projects (as assigned) and supporting other colleagues with similar responsibilities.
• Be responsible for creating and maintaining a specific Service Level Agreement (within the BISS template and framework approach) for their facilities/sites and the SLA will include all BISS support services.
• Together with the colleagues of Contract & Operational Services team and the Regional Director, be responsible for building and maintaining exceptional customer and, as appropriate, operational vendor relations that deliver consistent performance to commonly required standards.
• Anticipate major changes at your site/facilities that impact services, and plan and implement mitigating strategies.
• Be expected to participate in a respectful and productive manner, provide and accept thoughtful counsel and advice, and fully support decisions made by this team.

QUALIFICATIONS:

Education & Experience

• Baccalaureate in Dietetics or Nutritional Science from an accredited university is required.
• Graduate of Dietitians of Canada accredited Dietetic Internship Program, Current Registration with the College of Dietitians of British Columbia.
• At least 5 years of recent working experience in a food operations management role in a health facility is required, or a combination of education and experience.

Knowledge & Abilities

• Broad knowledge of health facility support service operations.
• Comprehensive knowledge in contract management, and cost/benefit analysis.
• Practical understanding of contract law and commercial terms & conditions.
• Extensive experience in managing partner/vendor relationships.
• Extensive experience in managing projects to achieve results.
• Broad knowledge of the BC Health Care Industry environment.
• Effective leadership and communication skills to foster a respectful and motivating environment.
• Competently utilizes spreadsheet and word processing applications at an intermediate to advanced level and has a comprehensive knowledge of computerized purchasing systems, including e-commerce applications.
• Strong analytical, organizational, communication, interpersonal and administrative skills.

To Apply - Follow the link to the company website for more details.