Regional Manager, Support Services, Food Operations - Mission

JOB SUMMARY

Position: Regional Manager, Support Services, Food Operations
Company: Fraser Health
Job Location: Mission, BC
Job type: Full-time

Work Performed:

• Plans, develops, implements and evaluates short and long range goals and objectives and operational opportunities in support of the identified strategic directions of the department and organization as a whole including new builds and redevelopment of site/facilities with a patient/resident focused approach.
• Responsible overseeing the sites operational and capital budgets, understanding and achieving the financial objectives, monitoring and regularly reporting on performance and recommending and implementing remedial strategies.
• Actively pursues improved quality of services by planning, implementing and verifying improvements in key processes. Identifies areas of improvement, provides technical advice and coordinates problem resolution.
• Manages service provider and in-house service performance utilizing Key Performance Indicators and other information, identifies variances and implements corrective action. Prepares and works with BISS leadership in preparation and validation of scope changes following established guidelines and processes.
• Leads and participates in the regional planning process for the portfolio, consults and negotiates with internal user departments and external stakeholders as required to facilitate consensus, and to ensure a fully integrated, high quality, and cost effective service is provided.
• Working with the Regional Director, Food & Dietitian Services, and the Food Services Leadership Team, implements initiatives to enhance food service standardization, quality, productivity and innovative service delivery.
• Partners with the Manager, Dietitian Services to foster a cohesive relationship with clinical services to ensure department and clinical operations priorities are effectively managed within a patient/resident centred model of care.
• Works with/liaises colleagues of the BISS teams to expand and promote initiatives throughout Lower Mainland organizations.
• Develops and maintains a general knowledge of pertinent service provider contracts, particularly of service performance requirements.
• Provides leadership and support to all members of the team and motivates them towards the attainment of the departmental goals; recommends changes to organizational structures to reflect evolving needs and is responsible to ensure and support an on-going system for measuring performance.
• Promotes and facilitates excellence in communication in keeping with customer service philosophy and good business practices.
• Responds to and resolves service related problems within the portfolio and seeks guidance from Subject Matter Expert colleagues as needed for other non-food services and retail services.
• Initiatives being lead will comply with BISS project management processes with an emphasis on timely completion to the schedule commitment.
• Responsible for the application of various collective agreements at their site/facilities; facilitates problem solving and decision making pertaining to various labour relations workplace issues; and works collaboratively with Human Resources staff accessing their advice and support as appropriate.
• Participates on various committees, teams and task groups; as requested representing the Lower Mainland committees at the local, regional and/or provincial level.
• Ensures that the Regional Director and other executive management as appropriate are informed of and aware of significant events and/or activities at other sites/facilities.
• Supports the Manager, Dietitian Services in providing direction to students; as appropriate, collaborates with UBC Dietetic Program Coordinators and Dietitian Services (Food Operations) to develop and modify the food service/administration program to support the 5th Year Dietetic Student Program.
• Performs other related duties as assigned.

Qualifications:

• Baccalaureate in Dietetics or Nutritional Science from an accredited university and current registration with the College of Dietitians of British Columbia, supplemented by a minimum seven (7) years' recent, related working experience in a food operations management role in a health facility or an equivalent combination of education, training and experience

To Apply - Follow the link to the hiring company for further information.

Manager Food Services - Vancouver, BC

 

JOB SUMMARY

Position: Manager Food Services
Company: Vancouver Community College
Job Location: Vancouver, BC

Job Type: Full-time, Permanent

Job Salary: $69,725 - $92,967 - $102,263 annually

WORK PERFORMED

• Oversees the financial and operational components of Food Services (Downtown and Broadway campus) and Catering (internal and external).
• Supervises assigned staff and participates in the recruitment, promotion, evaluation, training and development, and performance management of staff within the scope defined by College policy and the Collective Agreements.
• Reviews service hours, food offerings and availability to ensure the College is meeting the food requirements of the customer, in consultation with the Dean, School of Business, Hospitality, and Food, and effected stakeholder groups.
• Provides business and/or financial advice on events, promotions, industry conferences, community activities and other forms of branding through a balancing of participation costs and return.
• Ensures FoodSafe regulations are met and liaises with health officials as required.
• Manages and costs College’s contracts for catering events both internally and externally working with catering and the School of Business, Hospitality and Food to develop cost-savings and revenue generation projects. Prices all menu items produced or purchased for resale as well as in-class demos, paying attention to availability by block, seasonality, and wastage.
• Establishes pricing mechanisms to ensure cost recovery including maximizing returns on catering events.
• Analyzes sales data performing cost, price, volume, and sale comparisons through the management and utilization of point-of-sale software
• Develops and performs monthly variance analysis, ensuring members of Food Services are trained in reviewing and analyzing the quarterly information, and financial decisions/actions are implemented as a result of the findings.
• Ensures fiscal responsibility in Food Services through the management and utilization of inventory procurement and management software, ensuring control measures to provide information for pricing and costing decisions.
• Manages food services and goods and services contracts.
• Performs other related duties as required.

QUALIFICATIONS

• Two (2) year Diploma in Hospitality, Food Services Management, Business Management, Commerce or Accounting from a recognized educational institution
• Five (5) years’ experience in a management role in Food Services operations.
• Journeyman Red Seal certification in a related trade considered an asset.
• An equivalent combination of education, training and experience may be considered
• Proficient in Microsoft Office suite.
• FOODSAFE Level 2
• Serving it Right

To Apply - Follow the link to the company website for further information.

Director, Food & Beverage - Whistler

JOB SUMMARY

Position: Director, Food & Beverage
Company: Accor HQ
Job Location: Whistler, Canada

Job Type: Full-time

WORK PERFORMED

• Responsible for leading and coaching all leaders within the Food & Beverage division
• Drive innovative promotions, menus, and concepts- creating a destination of choice for both the Hotel and external customers
• Participate as a member of the Executive Committee, responsible for the preparation of the annual Food & Beverage budget, counseling plan, and strategic projects
• Conduct effective hiring, training, coaching, and counselling according to hotel policies and procedures
• Develop and maintain a close and effective work relationships with all supporting departments
• Other duties as assigned

QUALIFICATIONS

• 3-5 years experience in a Food & Beverage Senior Management role in a luxury hotel 
• Previously demonstrated leadership skills which support an environment of interdepartmental teamwork and exceptional customer service
• Success in mentoring and developing colleagues and leaders for career growth
• Strong communication and interpersonal skills
• Ability to work well under pressure in a capital environment

To Apply - Follow the link to the company website for further information.

Catering Manager - Olds, AB

JOB SUMMARY

Position: Catering Manager

Company: Compass Group
Job Location: Olds, AB

Job Type: Full-time

Req ID: 1094591

WORK PERFORMED

• Monitor and organize catering orders with weekly invoicing
• Perform administrative duties, including: All booking, coordinating and follow-up on all catering events, reconciling billing and invoices and preparing month end
• Ensure specifications and requests of each catering event are communicated and executed down the channel effectively 
• Work collaboratively on menu planning with clients and Executive Chef, and identify revenue-generating opportunities
• Assist in production, hiring, employee training, staff scheduling, associate supervising, as well as addressing and resolving employee relations issues
• Direct department activities and maintain highest-quality service standards
• Maintain compliance with industry, company, and legislative standards
• Develop team and provide performance improvement programs

QUALIFICATIONS

• Degree in Hospitality/Food Service
• AFST (Advanced Food Safety Training)
• Strong management skills, capable of motivating, leading and developing associates
• Excellent client relationship-building and communication skills
• At least three or more years of related hospitality experience in a food service environment, as well as 3 years’ supervisory experience
• Ability to control food and labour costs
• Detail-oriented and a strong team player
• Excellent communication skills (written and verbal)
• Proven Microsoft Office skills (Word, Excel, Outlook) and comfortable with utilizing multiple supporting programs
• Must have ability to support managing larger groups in the main Retail Food operation

 
To Apply - Follow the link to the website company for further information.

Director, Food Service Strategies & Initiatives - Vancouver

                                                                                                                                  JOB SUMMARY 

Position: Director, Food Service Strategies & Initiatives

Company: Vancouver Coastal Health

Job Location: Vancouver General Hospital, BC

Full/Part Time: Regular Full Time

Salary: $52.11 - $74.90 per hour

Job Reference: 172950-esa

WORK PERFORMED 

• Report to the Executive Director, Food Services.
• Be accountable for leading all Food Service Strategies and initiatives, relating to the quality and provision of services across Vancouver Coastal Health (VCH). 
• Be responsible for the provision of leadership, planning and coordination of all Food services within assigned hospitals and long-term care facilities.
• Lead large-scale reviews of all food practices, procedures and systems with the goal of improving service provision, performance, quality and efficiency, and of enhancing the care service and environment.
• Provide leadership and accountability in the development of project charters and plans for any food service strategies and initiatives.
• Consult with internal stakeholders to prioritize strategies and initiatives, define project scope and lead the development and implementation of policies, procedures, and guidelines based on the strategic goals of VCH.
• Provide direction, oversight and coordination of project resources and leads the integration of any quality improvement findings and recommendations.
• Be responsible for overseeing food procurement in conjunction with Health Authority leads, regional menus and the operational delivery of the business processes provided by the food service information system including the planning, analysis, implementation, monitoring and evaluation of the system.
• Create and maintains a high functioning integrated team that effectively incorporates subject matter expertise.
• Be responsible for building and maintaining exceptional customer relations that deliver consistent performance to commonly required standards.

QUALIFICATIONS

• Master's degree in Business Administration or a related health care discipline.
• Ten (10) years' recent relevant experience in strategic and operational change and/or re-design initiatives encompassing the public, organizational network leaders, provincial representatives, physicians and staff; or an equivalent combination of experience, training and experience.
• Registration with the College of Dietitians of BC.

To Apply - Follow the link to the company website for more details. 

Director, Retail Food Services - Vancouver

                                                                                                                                 JOB SUMMARY 

Position: Director, Retail Food Services

Company: Vancouver Coastal Health

Job Location: Vancouver, BC

Full/Part Time: Regular Full Time

Salary: $52.11 - $74.90 per hour

Job Reference: 172901-esa

WORK PERFORMED 

• Report to the Executive Director, Food Services.
• Be accountable for leading the retail food services strategy and related service contracts across the health authority. This includes oversight of retail services and systems at VCH sites such as cafeterias, coffee shops, vending and catering services ensuring a positive customer experience.
• Use innovation and creativity to develop short and long-term departmental plans and strategies to effectively market and augment the retail services.
• Act as a senior leader and expert on retail initiatives, programs, technology, and systems and ensures consistency across VCH retail operations.
• Ensure effective forecasting and utilization of resources and compliance with departmental commitments. Develops goals and objectives for the portfolio and provides recommendations to the Executive Director regarding strategic direction, new initiatives, business development, and partnership opportunities.
• Promote operations and service excellence and quality through the evaluation, improvement and enhancement of retail food and catering services; develops proposals for new or expanded services or redistribution of resources.
• Assess, implement, monitor and continually improve training and education tools for staff and ensure employee training, implementation and managing of performance improvement plans. Manages the contractual relationship between VCH and designated vendors and contract services.

QUALIFICATIONS

• A level of education training and experience equivalent to a Bachelor’s Degree in Food Service Management or related field.
• Ten (10) years’ recent, related experience including three (3) years’ of leadership experience in retail food services management in a hospital or similar large institutional environment.
• Experience in a unionized environment is an asset.
• Experience with ability innovative marketing, digital technology platforms and communications strategies an asset Certification in a recognized Food Services Management program or eligible for membership in Canada Society of Nutrition Managers (CSNM).
• Advanced Food Safety designation.
• Valid BC Driver’s License as local area travel requires the use of a vehicle.

To Apply - Follow the link to the company website for more details. 

Food Service Manager - Calgary, AB

JOB SUMMARY

Position: Food Service Manager
Company: Monterey Seniors Village
Job Location: Calgary, AB
Job type: Full-time, Permanent

WORK PERFORMED

•  Participates in the development of and ensures compliance with Corporate and site specific standard operating policies, procedures and other operational foundations required in the provision of Food Services, housekeeping and laundry services.
• Participates in the management of assigned budgets.
• Participates in the development of operational plans and goals for each department consistent with the facility / organization’s mission and strategic plan.
• Gathers and tracks performance indicators and other surveys accurately; analyze and report to the management team as required.
• Develops action plans in consultation with General Manager, Corporate Hospitality Support Services Manager and other corporate resources.
• Performs and /or delegates ordering, receiving and related procurement tasks ensuring compliant application of procedures and policies.
• Establishes and maintains inventory supply levels utilizing methods that minimize spoilage, loss and waste.
• Hires, disciplines, recommends and / or participates in the termination of staff according to established HR policies and procedures.
• Coordinates Support Services orientation for new employees utilizing established programs and checklists
• Coordinates Food Services, HSPK and LNDY related in-services and annual educational opportunities for staff.
• Evaluates staff work performance & recommends strategies for improvements as necessary.
• Plans and delivers seasonal menus that are compliant with all related regulations, fit the residents nutritional and therapeutic needs, and meets the facility and resident’s expectations.
• Develops and / or adjusts standardized recipes to ensure consistent high quality production outcomes including quality, nutritional & texture requirements, quantity, portion sizes, and resident satisfaction.
• Plans, directs and supervises the preparation and service of high quality food utilizing standardized operating procedures, industry standards, and related internal and external policies.
• Coordinates regular department meetings and participates in facility based meetings such as site leadership, OH & S, and others as required.
• Works with other facility departments in the planning & delivery of special events / meals and programs as required.
• Plans, directs and implements contingency plans in response to emergencies and / or challenges to or interruptions in services.
• Understands and participates in quality improvement.
• Participates in patient/ resident safety at community level.
• Required to work positively and collaboratively with all team members and supervisors.
• Perform all other duties as required.

QUALIFICATIONS

• Ability to prepare and administer department budgets within company guidelines.
• Strong written and oral communication skills & computer skills including Word, Excel, Outlook and other job related software.
• Ability to proactively respond to the needs of the organization and residents supported by an acute awareness of the impact of actions on others.
• Strong leadership qualities, including managing performance management of team and building and maintaining trust with staff, residents/tenants and external business contacts.

 To Apply - Follow the link to the hiring company for further information. 

Webinar - Meals on Wheels.

Date: Thursday, November 3, 2022.

Time: 1:00 pm EST / 10:00 PST / 5:00 pm GMT 

 Webinar on Meals on Wheels with partners from Canada, the UK, and Australia.

In this session, we will be discussing Meals on Wheels Operations with people in this industry from all over. We will share case studies from our own processes and learn from each other. This session is in celebration as it takes place within the UK's Meals on Wheels week which takes place from October 31st to November 4th. Come learn and share virtually with us!

CSNM Members Earn 1 CE Point in Competency 5.0

For more information and a registration link - Click here

November's webinar - "Empowering your Front Line"

Date: Tuesday, November 8th, 2022

Time: 2:30 pm - 6:30 pm
***Networking & Educational Opportunity - Earn 3 CE Points!

 Fall Symposium - Empowering your Front Line.

CSNM Members Attend Free!

Agenda 

2:30 pm ET - Pre-Event Networking/Getting Comfortable with Event Platform
2:50 pm ET - President’s Welcome
3:00 pm ET - Stephanie Swail: How to Take Care of Yourself & Prevent Burnout When You’re a Caretaker
3:45 pm ET - 15 Minute Break
4:00 pm ET - Stephanie Ventura , Melissa McVie & Resident Advisors from OARC’s REAL Group: Making the Most Out of Mealtimes: Engaging with Residents
4:45 pm ET - 15 Minute Break
5:00 pm ET - Laird Brush: Breaking the Stigma of Addiction
6:00 pm  ET- Closing Remarks
6:30 pm ET - Post-Event Networking

Interested??   Register now

Director Culinary Services - Edmonton, AB

JOB SUMMARY

Position: Director Culinary Services

Company: Revera
Job Location: The Churchill - Edmonton, AB

Job type: Full-time

Job ID: R11313

WORK PERFORMED

• Ensuring Resident & Employee Safety
• Engaging with residents and employees to consistently achieve high results through the survey process
• Hiring & training a team of superstar culinary and serving experts!
• Living our values and ensuring others on your team do to
• Maintaining Food & Labour costs
• Collaborate - Work with the Executive Director, National Culinary Manager and residents to implement the culinary vision and program objectives.
• Manage - Effectively manage a team of people, department financials and resident satisfaction.
• Roll-up your sleeves - Take a hands-on approach to leading, mentoring, and filling in as required to support both the culinary and dining staff.
• Comply - Maintaining food quality in compliance with regulations company policies and culinary standards.
• Cultivate - Build and maintain strong relationships with the community residents, employees, and managers along with the regional support team and vendor partners.
• Create - Elevate and deliver "Best In Class" dining experience using your creative culinary expertise.

QUALIFICATIONS

• Community College Food Services Supervisor Course or Equivalent
  - Valid Food Safety/Food Handler's Certification
  - Red Seal & Smart Serve Certification recommended
  - Passion for Customer Service and Resident Interaction
  - Better than average computer skills
  - Union Management Experience
  - Values of Respect, Integrity, Compassion & Excellence
  - Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one 

To Apply - Follow the link to the company website for further information.