Support Services Manager - Vernon, BC

JOB SUMMARY

Position: Support Services Manager
Company: Kaigo Senior Living
Job Location: Vernon, British Columbia.
Job type: Full-time, Permanent

WORK PERFORMED:

• Responsible and accountable for the day-to-day management and operation of the support service departments and its team members, including dietary, housekeeping and laundry.
• In consultation with the Dietician, ensure nutritional requirements of the Residents are met through the development of summer and winter rotational menus.
• Ensure that the Support Services physical working environment is maintained in a safe, clean and sanitary manner.
• Maintain the facility’s inventory of food items, linens, paper products, cleaning supplies, and chemicals, keeping within budget and minimizing waste.
• Develop the shift guidelines and rotation for each department and role classification.
• Provide WHMIS training for workers and maintain the SDS binders with current information.
• Maintain professional relationships and communication with Residents, team members, family member/significant others, internal and external partners and agencies, contracted service providers, etc.
• Oversee the hiring, selection and evaluation processes of all support service employees.
• Participate in setting operational goals, objectives and indicator development and analysis as well as being accountable to the operational budget of your department.
• Compile statistical data and participate in continuous quality improvement initiatives.

QUALIFICATIONS:

• Post-secondary diploma in Food Service and Nutrition Management is required
• 3 + years’ experience in a similar role in a long-term care facility
• FOODSAFE Level 1 & 2
• Demonstrated leadership, facilitation and management skills to form cohesive, functioning teams including mentoring and evaluating employees
• Experience with the recruitment and hiring process; you will be building your dedicated team
• Excellent customer service, communication and interpersonal skills coupled with a high level of professionalism and confidentiality
• Computer proficiency with and intermediate knowledge of Microsoft Office products
• Knowledge of and skills to operate kitchen, laundry and housekeeping equipment
• Fiscal accountability, in order to manage department resources (staffing, supplies, etc.)
• Knowledge and understanding of the BC Residential Care Regulations
• Able to pass a Criminal Record Check for the Vulnerable Sector and provide proof of COVID-19 vaccination status

To Apply - Follow the link to the hiring company for further information.

Onsite Events Manager - Vancouver, BC

JOB SUMMARY

Position: Onsite Events Manager - Catering & Conference
Company: University of British Columbia
Job Location: Vancouver, BC

Job type: Full-time

WORK PERFORMED

• Achieving and exceeding all established sales and contribution goals as they relate to personal and team productivity as agreed to for the year during the annual budgeting process.
• Proactively soliciting new business and managing existing and past accounts to meet/exceed revenue goals. This should happen through various mediums such as but not limited to telephone solicitation, outside sales calls, tradeshow and travel functions, site inspections, written communication, social media and web.
• Prepare information for, meet with, and conduct sales presentations to prospective clients
• Directing and developing the day-to-day sales activities and goals for the team ensuring ongoing sales and customer relations management
• Maintaining and updating the client database
• Conducting weekly sales meetings to present updates to C&C sales team
• Conducting weekly check-in meetings with direct reports
• Attending trade shows, community events, networking events, and industry meetings
• Producing weekly, monthly and quarterly sales forecasts for all areas optimizing sales strategies
• Producing weekly, monthly and quarterly sales activity reports
• Preparing of annual budget, strategies and sales plan ensuring ongoing financial success
• Responding to customer and industry trends, needs, issues, comments and problems to ensure the quality of service and products and the ongoing financial success of the AMS
• Keeping sales materials up to date and relevant
• Actively managing human resources responsibilities including, but not limited to hiring, scheduling, training, briefing, mentoring, developing, evaluating, and disciplining employees (including termination)
• Maintaining and utilizing all computer hardware & software according to AMS guidelines
• Maintaining and adjusting flow charts, position descriptions (in conjunction with HR), procedures and controls for each area to ensure ongoing efficiencies and growth
• Working with the AMS mission statement and values to operate a successful department
• Ability to work flexible hours (daytime, evenings, weekends and holidays) and on call
• Other duties as required

QUALIFICATIONS

• Minimum of 5 years of proven sales management experience, preferably in the hotel/ hospitality sector
• Completion of post- secondary education in sales, or food & beverage / hospitality preferred
• Demonstrated superior skills in customer service and organization
• Strong interpersonal and problem solving abilities
• Highly energetic, motivated self-starter, and well developed sales skills including demonstrated negotiation, prospecting, presentation, and verbal & written communication skills
• Working knowledge of UBC, and established industry contacts and knowledge of marketplace an asset
• Ability to focus attention to guest needs, remaining calm and courteous at all time
• Computer literate in MS Office applications (Outlook, Word & Excel)
• Excellent CRM and resource booking software knowledge (Caterease experience an asset)
• Language: Required to speak, read and write English, with fluency in other languages being an asset
• Ability to work flexible hours (daytime, evenings, weekends and holidays) and on call
• Ability to work under minimal supervision and with priority deadlines while maintaining a positive attitude.
• Experience working with youth an asset
• Valid BC driver’s license with a clean abstract
• Access to a vehicle

To Apply - Follow the link to the hiring company for further information. 

Support Service Manager - North Vancouver, BC

JOB SUMMARY

Position: Support Service Manager

Company: CareCorp Seniors Services 
Job Location: North Vancouver, BC
Job type: Full-time, Permanent

WORK PERFORMED

• Develops, executes, controls, achieves and evaluates departmental goals, objectives, policies and procedures and ensure that the required standards, Food Safety and sanitation are met.
• Identifies and implements systems and processes which ensure the facility remains fully operational with minimal “down-time” during regular and emergency situations.
• Ensures licensing, client, CareCorp, and industry standards are met/exceeded in providing high quality meals and snacks to meet the nutritional needs of residents.
• Maintains communication and develops relationships with the CareCorp management team, professional organizations, suppliers, sales representatives, collaborative agencies, and the community as a whole.
• Supervises all food and environmental services staff by performing duties such as interviewing, hiring, scheduling and coordinating work assignments, evaluating employee performance, disciplines employees and determining related training and orientation requirements.
• Investigates complaints regarding housekeeping/laundry, dietary services and equipment, and takes corrective action.
• Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
• Establishes standards and procedures for work of housekeeping, laundry and dietary staff.

QUALIFICATIONS

• Certified member of the Canadian Society of Nutrition Management;
• Experience managing staff;
• Minimum of three years experience in the food service industry;
• Experience in a complex care or assisted living setting;
• Excellent communication skills.
• Cultural education and experience are preferred.

 To Apply - Follow the link to the hiring company for further information.

Assistant Director of Food & Beverage outlets - Calgary, AB

 JOB SUMMARY

Position: Assistant Director of Food & Beverage Outlets
Company: Concord Hospitality Enterprises
Job Location: Calgary, AB
Job type: Permanent, Full-time

WORK PERFORMED

• Provide guests and patrons with friendly and professional service, excellent food quality, strong price value and consistency of execution in an attractive, well-maintained environment.
• Ensure that meals are delivered in a timely fashion with attention to plating, portion and temperature.
• Develop ways to improve cost savings and labor retention/associate development in line to meet the hotel’s F&B financial goals.
• Thoroughly train staff in service sequence, product knowledge, ensuring we make every effort to meet the needs of each and every guest.
• Lead service education through daily line-ups.
• Headline new server, busser, host, and bartender training programs, as well as ongoing development programs, and seminars.
• Daily evaluation of service performance.
• Employee discussions and evaluations.
• Coordination of timely food production.
• Work with the Chef to provide "excellent quality and presentation" of all food to the guests.
• Participate in evaluation of food product, kitchen employee performance, and development of products consistent with our market position.
• Assist the Director of Outlets in creating financial objectives for the restaurants on an annual basis through the budget process.
• Assist in meeting the financial targets in the sales area by executing and enhancing the annual marketing plan, reacting quickly to new opportunities, running consistently high operation standards and effective utilization of marketing funds.
• Help meet budget in all areas of cost control with consistent focus on cost of sales and payroll.
• Supervise all non-supervisory service employees.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

QUALIFICATIONS

• 2-3 years leadership in high volume, full-service chain or corporate environment.
• Detail-oriented and have strong organizational and communication skills.
• Must possess strong food and beverage knowledge.
• Ability to hire, train, supervisor and coach associates.
• Must be able to work various shifts, mornings, days, evenings, weekends and holidays.
• Previous experience in Banquet Operations will be considered an asset.
• Previous experience in In-Room Dining will be considered an asset.

 To Apply - Follow the link to the company website for further information. 

Director of Food and Beverage - Lake Louise, AB

JOB SUMMARY

Position: Director of Food and Beverage
Company: Fairmont
Job Location: Lake Louise, AB
Job type: Permanent, Full-time

WORK PERFORMED

• Ultimately responsible for leading, inspiring, and coaching the Food & Beverage team to deliver exceptional guest service, maintain colleague satisfaction, and ensure profitability.
• Conceptualize and introduce innovative, memorable, and sophisticated menus, wine lists, and cocktail offerings that evoke a sense of luxury and uniqueness.
• Oversee the development and execution of captivating promotional sales events and seasonal activities. Including oversight of annual F&B marketing calendar creation.
• Oversee Regional Mixologist and provide support to hotel and regional programming.
• Monitor and ensure compliance with LQA and Fairmont Standards through regular audits.
• Establish divisional goals and measurements resulting in a balanced scorecard across guest satisfaction, colleague engagement, shareholder value, and brand recognition.
• Through a hands on approach ensure communication of all hotel goals, strategies and updates across the division.
• Ensure the Food & Beverage division operates in full compliance with all finance and accounting standards.
• Ensure all culinary operations follow all industry and regulatory food safety standards
• Foster professional development, career growth, and job satisfaction for all leaders and colleagues within their respective departments.
• Develop strong, collaborative relationships with all supporting departments and divisions.
• Work closely with Conference Services to ensure event execution is world class and on point with all sustainability priorities.
• Ensure FCLL compliance with all AGLC licensing and regulatory requirements.
• Oversee accurate and on-target monthly financial reporting to budgets/forecasts for food & beverage revenues, expenses, and productivity.
• Responsible for the preparation of the annual Food & Beverage budget.
• Design and execute divisional capital plans.
• Act as a key contributor in developing the hotel-wide strategic goals and plans.
• As an executive committee member, assist with planning and execution of all hotel wide initiatives and events.
• Promote and enforce a clean, safe working environment, with a continuous emphasis on employee health and safety.
• Promote and ensure environmental stewardship within the division.
• Actively participate in the hotel's Executive Committee and ensure strong departmental representation on other hotel committees and activities.

QUALIFICATIONS

• Experience in Food & Beverage with extensive operational knowledge, including a minimum of 3 years in a senior leadership role is essential.
• Prior experience in a high-volume, luxury resort hotel (4 Star, 4 Diamond, +450 rooms) is advantageous.
• Proven track record in managing restaurants, bars, banquets, and experience in labor and cost control measures is essential.
• Substantial culinary, wine, and cocktail knowledge required.
• A degree in Hotel/Restaurant Management or a related discipline is highly desirable.
• Demonstrated creativity, innovation, and a willingness to take calculated risks.
• Result-oriented approach with the ability to be flexible and perform effectively under pressure.
• Exceptional interpersonal skills, complemented by superior written and verbal communication abilities.
• A firm commitment to delivering luxury experiences while maintaining an atmosphere of innovation.

 To Apply - Follow the link to the hiring company for further information. 

Director of Food and Beverage - Edmonton, AB

JOB SUMMARY

Position: Director of Food and Beverage
Company: A Cappella Catering
Job Location: Edmonton, AB
Job type: Full-time, Permanent
Job Salary: $75,000 - $85,000 a year

WORK PERFORMED

• Be entrepreneurial focusing on generating revenue, marketing, striving for operational excellence in collaboration with partners and suppliers.
• Develop and manage all financial processes and controls, employee engagement and guest satisfaction as well as action plans for Food and Beverage departments.
• Lead, mentor and train the Food and Beverage operations team to ensure operational excellence, exceptional guest experience and employee engagement.
• Hire, coach, train and develop team members to drive effective team member engagement, retention, and professionalism.
• Leads and manages a catering event center.
• Works with the Executive Chef and F&B Managers to develop and implement short- and long-term strategies.
• Create a culture of empowerment, teamwork, continuous improvement, and a passion for providing exceptional service.
• Participate in purchasing and procurement of high-quality ingredients for all food and beverage departments.
• Collaborate with the Executive Chef to create inspirational seasonal menus that drives revenue and attract new guests.
• Oversee all food and beverage operations to ensure that all operations meet or exceed organizational goals, and competitive benchmark standards.
• Participate in the budgeting process - develop, implement, and manage the budget, forecast, inventory and operating cost for the various outlets to maximize revenue and manage expenses.
• Maintain budgeted financial goals to ensure maximum profitability.
• Establish and maintain effective internal controls within the company standards, policies and procedures.
• Develop accurate, effective and measurable long and short-range financial objectives for F&B operations.
• Maintain a good knowledge of local competition and general industry trends.
• Conduct pre-function reviews of banquet orders with F&B team, Kitchen and Events Manager to ensure event readiness and understanding of set-ups and special requirements.
• Maintain strict health and safety, food safety, WHMIS, loss and prevention and other legislative programs that surround F&B operations.

QUALIFICATIONS

• 5+ years of experience in the hospitality industry. Minimum 3 years in a senior leadership position. Experience in catering and restaurant operations considered an asset.
• A clear and solid understanding of the issues facing the food service industry.
• Proven food and beverage leadership experience.
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS).
• Proven creativity and inspiring food and beverages trends and best practices.
• Experience in, training, staff development and operational management.
• Proven interpersonal skills needed in building relationships and working with teams across all levels of an organization, in particular with operating teams, line supervisors and seasonal staff from a broad range of cultural and ethnic backgrounds.
• Experience with financial management.
• Proven ability to create and maintain strong employee and guest satisfaction.
• Ideal candidate would have strong experience across a broad range of food and beverage activities, meetings/events, and functions.
• Ability to multitask, react and critically think under pressure.
• Strong business acumen.

 To Apply - Follow the link to the hiring company for further information.

Food Service Supervisor - Penticton, BC

JOB SUMMARY

Position: Food Service Supervisor
Company: Interior Health Authority
Job Location: Penticton, BC
Type: Casual
Job Salary: $31.85 per hour
Job ID: 01902100

WORK PERFORMED

Supervises designated staff by scheduling and co-ordinating work assignments, determining related training and orientation requirements, and providing feedback to employees.

In consultation with the Clinical Dietician, plans menus and develops recipes according to nutritional and therapeutic diet needs of the patients/residents.

Estimates food requirements, and orders and receives supplies and resolves discrepancies with suppliers.

Visits patients/residents and/or family members to obtain and exchange diet-related information.

Monitors expenditures for assigned areas; makes recommendations regarding budget allocations and resolves discrepancies for the assigned areas.

Evaluates meals being served to ensure established standards of quality and quantity are maintained.

Coordinates meal preparation, pricing and other related duties for community based services such as Meals on Wheels

Assists in co-ordinating and maintaining facility in-house services by coordinating cafeteria services including pricing, staffing allotment, coordinating closure of cafeteria and securing money upon closure.

Performs recommended audits to ensure that established food service and quality assurance standards are met.

Monitors the storage of food, supplies and related items.

QUALIFICATIONS

Graduation from a recognized two-year program in Food Service Supervision

One year's recent, related experience or an equivalent combination of education, training and experience.

Food Safe Certificate

To Apply - Follow the link to the company website for further information.  

Food Services Manager - Mission, BC

                                                                     

JOB SUMMARY

Position: Food Services Manager / Executive Chef
Company: Chartwell Carrington House - Chartwell Retirement Residences
Job Location: Carrington House, Mission, BC
Type: Full-Time, Permanent
Job Reference: 10978

WORK PERFORMED

• Confidently lead and manage the food services team
• Create a warm and comfortable dining room atmosphere and positive impression at each meal
• Provide a personalized and memorable dining experience to ensure the highest level of customer satisfaction
• Training to grow your skills and learn how to become an experiential leader
• Learn every day

QUALIFICATIONS

• Previous management experience in food service
• Previous cooking and serving experience in food service
• Leadership skills to guide and support the food and beverage team
• A passion for providing exceptional customer experience
• Energy, enthusiasm, and an irresistible smile

To Apply - Follow the link to the hiring company for further information. 

Chef / Kitchen Manager - Edmonton, AB

JOB SUMMARY

Position: Chef / Kitchen Manager
Company: University of Alberta Student's Union
Job Location: Edmonton, AB

Job type: Full-time, Permanent

Job salary from $3,707 a month

WORK PERFORMED

• Coordinate the smooth and effective day-to-day operation of the kitchen.
• Assist in the hiring, training, development, scheduling, supervision, motivation and discipline of staff within the department, and exercise vigilance, control and awareness in the area of staff costs.
• Foster a culture of inclusivity, cooperation, communication, productivity, adaptability, personal development and a positive team attitude among all staff.
• Perform a variety of direct cooking duties on a daily basis.
• Assist in the development and implementation of menus and culinary offerings, as well as operational best practices and training for foodservice-related workers.
• Monitor and continually improve operational performance through superior customer service, overall value, product quality, staffing, presentation, facilities, equipment and overall experience.
• Monitor revenue and expense levels (including kitchen waste), meet food and labour cost targets, and accordingly assist in adjusting staff levels, margins, offerings and other monetary factors.
• Supervise and perform administrative duties including but not limited to inventory counts, payables and receivables, invoicing and the ordering of products and supplies.
• Assist in the coordination and execution of health and safety programs, change management activities, staff training and development programs, and other operational activities as required.
• Execute cross-functional management responsibilities and projects for other areas of the department as assigned.
• Set standards for kitchen cleanliness and ensure cleaning is done regularly.
• Liaise with food suppliers and other business partners.
• Assist in the planning and execution of catering for special events.
• Work closely and collaboratively with employees of other departments including the conferencing & events department and the culinary leadership team.
• Perform the duties of all staff positions within the department on a regular, fill-in basis during periods of peak demand and during staff shortages.
• Maintain the operations in accordance with all relevant legislation, regulations and policies including those of Alberta Health Services, the Alberta Gaming, Liquor & Cannabis Commission, the City of Edmonton, the UASU and the University of Alberta.
• Ensure staff adherence and awareness of all policies and procedures in effect.
• Ensure effective financial, inventory and operational controls are in place and are rigorously followed.
• Assist in developing departmental operating plans, and undertake other research and planning activities.
• Maintain the overall appearance, condition and safety of the premises and equipment.
• Participate in management group and team meetings, and provide leadership at meetings as directed.
• Perform daily tasks and other work-related duties as assigned.

QUALIFICATIONS

• Minimum three years of kitchen experience
• Trade certification, relevant culinary education and minimum one year of kitchen supervisory experience, or an acceptable combination of education and experience
• Excellent knowledge of the food and beverage industry
• Demonstrated experience in culinary production, presentation and creativity
• Demonstrated ability in leading teams in a positive, collaborative and effective manner
• Ability to work under pressure and with little or no supervision
• Good knowledge of budgeting and human resource administration
• High level of creativity and motivation, and an embracer of innovation and change
• Strong oral and written communication skills & interpersonal skills
• Ability to work with students, staff, administration and the general public with a dedication to providing excellent customer service
• Demonstrated commitment to high professional and ethical standards, and to embracing a diverse workplace
• Successful candidates will be required to provide a satisfactory Criminal Background Check as a condition of employment
• Successful candidates will be required to maintain ProServe, ProTect, Standard First Aid and provincially approved food safety certifications as conditions of continued employment

To Apply - Follow the link to the hiring company for further information.

Chef Manager - Edmonton, AB

JOB SUMMARY

Position: Chef Manager
Company: Compass Group Canada
Job Location: Edmonton, AB
Job type: Full-time

WORK PERFORMED

• Participate in all phases of food preparation, menu planning, and development.
• Help with all catering/conference events on site.
• Assist in production, hiring, employee training, staff scheduling, associate supervising, as well as addressing and resolving employee relation issues.
• Ensure positive client relationships and satisfaction.
• Be responsible for directly managing associates.
• Ensure the unit has strict compliance with the Compass Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

QUALIFICATIONS

• Four years of culinary experience and strong supervisory skills, capable of motivating, leading and developing associates.
• Sound knowledge of financial management including the ability to control food and labour costs.
• Creative ability to apply current trendy food items and presentations to food service operations.
• Catering and banquet experience.
• Hard-working, hands-on team player.
• Excellent communication skills (written and verbal).
• Willing to accommodate a flexible work schedule.
• Able to work in a fast-paced environment with changing work priorities.
• Experience working with Microsoft Office (Word and Excel) and feel comfortable learning new programs.
• The ability to work independently.
• You would be a preferred candidate if you have Red Seal culinary certification.

 To Apply - Follow the link to the hiring company for further information