Support Service Manager - Renfrew Care Center

Title	Support Services Manager
Job ID	006-2378-18
Facility Name	Renfrew Care Centre (RCC)
City	Vancouver, BC
Job Category	Facility Management [General Managers][Departmental Managers]
Job Status	Full Time Regular
Position Summary	Reporting directly to facility General Manager and/or designate and as a member of the facility leadership team the Support Services Manager is accountable for all aspects of the day to day delivery of Food, Housekeeping and Laundry services in accordance with established regulations and corporate standards and expectations. The Support Services Manager provides oversight, supervision, and constructive direction to assigned staff and acts as a professional role model while representing the Support Services departments.
Responsibilities	Include but not limited to: Supported by the site General Manager and the Corporate Hospitality Support Services Manager: 1. Participates in the development of and ensures compliance with Corporate and site specific standard operating policies, procedures and other operational foundations required in the provision of Food Services, housekeeping and laundry services. 2. Participates in the management of assigned budgets. 3. Participates in the development of operational plans and goals for each department consistent with the facility / organization’s mission and strategic plan. 4. Gathers and tracks performance indicators and other surveys accurately; analyze and report to the management team as required. 5. Performs and /or delegates ordering, receiving and related procurement tasks ensuring compliant application of procedures and policies. 6. Establishes and maintains inventory supply levels utilizing methods that minimize spoilage, loss and waste. 7. Hires, disciplines, recommends, orients and / or participates in the termination of staff according to established HR policies and procedures. 8. Coordinates Food Services, HSPK and LNDY related in-services and annual educational opportunities for staff. 9. Evaluates staff work performance & recommends strategies for improvements as necessary. 10. Plans and delivers seasonal menus and high quality food that are compliant with all related regulations, fit the resident’s nutritional and therapeutic needs, and meets the facility and resident’s expectations. 11. Develops and / or adjusts standardized recipes to ensure consistent high quality production outcomes including quality, nutritional & texture requirements, quantity, portion sizes, and resident satisfaction. 12. Coordinates regular department meetings and participates in facility based meetings such as site leadership, OH & S, and others as required. 13. Works with other facility departments in the planning & delivery of special events / meals and programs as required. 14. Plans, directs and implements contingency plans in response to emergencies and / or challenges to or interruptions in services. 15. Perform other duties as required
Qualifications	1. Graduation from a recognized program in Nutrition and Food Services Management 2. Member in good standing or eligibility for membership in the Canadian Society of Nutrition Management and/or Registered Dietician mandatory 3. Food Safe Level 1 mandatory; Level 2 an asset 4. A minimum of two years Support Services (Food Services / HSPK & LNDY) supervisory experience in a geriatric residential setting including direct experience managing staff. 5. Experience managing unionized staff an asset. SKILLS AND ABILITIES: 1. Must have strong leadership skills. 2. Must have a passion for high standards in customer service, food safety, physical space, environmental cleanliness and infection control protocol. 3. Professional appearance and good physical health 4. Demonstrated effective planning, time management and organizational skills 5. Ability to work independently with minimal supervision 6. Ability to operate related kitchen, housekeeping & laundry equipment 7. Excellent written and oral English skills 8. Sound knowledge of MS Office Applications. 9. Ability to handle multiple tasks at one time. Questions can be directed to  Loraine Coffin General Manager Renfrew Care Centre 1880 Renfrew Street Vancouver, BC, V5M 3H9 Ph: 604-255-7723 Ext 145 Fax: 604-255-2045 Email: lcoffin@retirementconcepts.com www.retirementconcepts.com

Manager of Support Services, Little Mountain House , Vancouver

Manager of Support Services

Little Mountain Residential Care & Housing Society - Vancouver, BC

Reporting to the Senior Operations Leader, and in accordance with the Mission, Vision & Values of Little Mountain Residential Care & Housing Society, the Manager of Support Services is responsible for the overall leadership, operations and staffing of Food Services, Housekeeping, Laundry and Maintenance Services at Little Mountain Place.
Responsibilities
Included but not limited to:

• Oversees the administration of the Food Services, Laundry, Housekeeping and Maintenance departments; developing organizational systems to reflect the department’s roles.
• Develop, implement and evaluate departmental goals, objectives, policies and procedures.
• Interview, hire, orient qualified personnel. Evaluate performance and support implementation of the Attendance Wellness Program.
• Participate in the resolution of grievances and/or other labour relations matters.
• In conjunction with the Dietician, ensure that the nutritional and therapeutic requirements of the residents are met.
• Ensure all food services, housekeeping, maintenance and laundry equipment is maintained.
• Oversee the purchase and storage of Laundry and Housekeeping chemicals and other supplies.
• Organizes organization-wide education and compliance with infection control, safety and WHMIS standards in consultation with the Director of Care.
• Participate in after-hours on-call rotation.
• Perform other related duties as assigned.

Qualifications

• A recognized two-year diploma in Food and Nutrition Services Management or equivalent.
• A minimum of five (5) years of industry experience including five (5) years supervisory experience preferably in a unionized environment.
• Member in good standing with the Canadian Society of Nutritional Management.

Skills & Abilities

• Possesses the personal qualities and attitudes that respect and maintain the spirit, dignity and individuality of the residents and their families.
• Exercises considerable judgement, tact and discretion in preparing, disclosing and handling information of a confidential or sensitive nature.
• Ability to supervise staff.
• Comprehensive knowledge of health care delivery systems.
• Knowledge and experience in using MS Office software.
• Excellent verbal and written communication skills.
• Ability to establish and maintain good interpersonal relations both within and outside the facility.

Thank you
Job Type: Full-time
Experience:

• supervisory: 5 years

Licence:

• Food and Nutrition Services Management or equivalent

Submit application to:

Human Resources Co-ordinator
330 East 36th Avenue
Vancouver, BC V5W 3Z4 

Food Service Manager - South Surrey

Food Service Manager

Belvedere Seniors Living provides Complex Care and Independent/Assisted Living to residents living in our homes in Coquitlam, Surrey and South Surrey, BC.  We are a dynamic organization that uses a management team approach to our corporate strategies.

We are currently recruiting a Food Service Manager who is eager to make a difference in the total life care of seniors at our newest building in South Surrey – Suncrest Retirement Community. Our preferred candidate will provide leadership and direction to the dietary staff, demonstrate superior knowledge of nutrition services, particularly in gerontology, and function comfortably in a team environment.

Duties and Responsibilities:

Provides leadership and direction for resident care and services by:

• Supervising and providing direction to food service staff to ensure sanitary conditions in the preparation and delivery of food.
• Collaborating with the Dietitian and Resident Services Manager to plan and develop or review menus and therapeutic diets
• Performing recommended audits to ensure that established food service and quality assurance standards are met
• Evaluating meals being served to ensure established standards of quality and quantity are maintained.

Qualifications:

Education and Experience

        • Graduation from a recognized two-year program in Food Service Management

        • CSNM certification is an asset

        • Geriatric experience preferred

        • Food Safe Certificate

Knowledge, Skills and Abilities

•  Must possess the personal qualities and attitudes that respect and maintain the spirit, dignity and individuality of the residents.
• Must be in good health, free from any communicable diseases and physically and mentally able to carry out the assigned duties in the working environment.
• Ability to communicate effectively verbally and in writing.
• Utilize a multi-disciplinary approach in the coordination of nutritional needs of the residents.
• Must have the ability to safely and efficiently operate all equipment associated with the duties of the position.

We offer:

• A motivating and supportive work environment
• Opportunity for personal and professional growth
• Salary and benefits at competitive levels with additional compensation based on skills, abilities, and knowledge.

The reader can review more about our operations by visiting: http://www.belvederebc.com/.

Please address applications to:

Human Resources

Fax: 604 939 5910

E-mail: belvedere_hr@telus.net