Restaurant Manager - Tapestry at Wesbrook Village

*At Tapestry, resident service is an important point of differentiation in our communities. Friendly, courteous and prompt service is critical to the vibrant and dynamic community experience we strive to create every day. The Restaurant Manager is responsible for overseeing the overall Food & Beverage operations of our community's restaurant, bistro and bar, as well as in-suite dining. With the goal of creating an exceptional culinary experience to create unforgettable dining experiences, the Restaurant Manager establishes and implements high food service standards, creating a professional and welcoming atmosphere, maintaining cleanliness levels at above expected levels and overseeing any special events. Reporting to the Resident Services Manager and working closely with the Executive Chef and other community leaders, the Restaurant Manager oversees the Front of House team and a food services operation committed to creating extraordinary culinary experiences that help to differentiate Tapestry's brand.


Qualifications & Requirements:

• Degree, diploma or certificate in hospitality, business administration, business operations, or a related discipline
• Minimum two-years supervisory or management experience in a high-quality, fast-paced restaurant/hospitality setting
• Minimum five-years serving experience
• Experience coordinating daily restaurant operations and creating plans to deliver superior food and beverage services, while maximizing customer experience
• Experience leading a team of culinary professionals with responsibility for scheduling, recruitment, orientation, training, communications and performance management
• Responsible for effectively managing the departmental budget and identifying opportunities for continuous improvement to maximize employee engagement and resident satisfaction
• Experience with point of sale systems and comfortable working with Microsoft products
• CPR and First Aid Designation
• Food Safe Certification
• Serving it Right Certification
• Valid driver’s license

We offer an attractive total compensation package and the opportunity to work in an exceptional community environment. If you’re passionate about making a difference in people’s lives and you’re a team player, we’d love to hear from you!

TO APPLY:  Send submission to: 
                            Patricia Penner, General Manager
                            PPenner@DiscoverTapestry.com  

About Tapestry:
We create memorable moments in thriving, connected communities where individuals experience healthy and fulfilled lives. Tapestry has redefined the traditional model of seniors housing. We provide residents with a wealth of options and services. Whether residents want to socialize with friends and neighbours at one of our community events, keep strong, flexible and fit with personalized workout routines, enjoy a made-to-order gourmet meal in the full-service restaurant or prepare a favourite dish in their own full-sized, in-suite kitchen – at Tapestry, it is all possible.
Job Type: Full-time
Experience:

• supervisory: 2 years (Preferred)
• serving: 5 years (Preferred)
• restaurant operations: 2 years (Preferred)

Senior Manager - Operations F&B - Marriott - Delta Hotel - Kelowna

 

 

 

 

Posting Date Aug 21, 2019
Job Number 19113427
Job Category Food and Beverage & Culinary
Location Delta Hotels by Marriott Grand Okanagan Resort, 1310 Water St, Kelowna, British Columbia, Canada

 Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us

With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

TO APPLY:  follow link to Company Website 

 

JOB SUMMARY

Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed.

 

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 5 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Assists in the ordering of F&B supplies, cleaning supplies and uniforms.
• Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures.
• Supports and supervises an effective monthly self inspection program.
• Operates all department equipment as necessary and reports malfunction.
• Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Understands employee positions well enough to perform duties in employees' absence.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Monitors and maintains the productivity level of employees.
• Verifies that all team members/supervisors understand the brand specific philosophy.
• Maintains the operating budget, and verifies that standards and legal obligations are followed.
• 
  
• Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
• Celebrates and fosters decisions that result in successes as well as failures.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements.
• Establishes and maintains open, collaborative relationships with employees.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.
• Follows property specific second effort and recovery plan.
• Stays readily available/ approachable for all team members.
• Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, verifies that thquality, standards and meeting the expectations of the customers on a daily basis.
• Takes proactive approaches when dealing with guest concerns.
• Sets a positive example for guest relations.
• Stays readily available/ approachable for all guests.
• Reviews comment cards and guest satisfaction result with employees.
• Responds in a timely manner to customer service department request.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Administers the performance appraisal process for direct report managers.
• Conducts hourly employee performance appraisals according to Standard Operating Procedures.
• Communicates performance expectations in accordance with job descriptions for each position.
• Verifies thatemployees are treated fairly and equitably. Strives to improve employee retention.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Verifies that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Manages beverage purchasing and control procedures and ensures staff is trained accordingly.
• Observes service behaviors of employees and provides feedback to individuals and or managers.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Performs hourly job function if necessary.
• Extends professionalism and courtesy to team members at all times.
• Comprehends budgets, operating statements and payroll progress report.
• Performs other duties, as assigned, to meet business needs.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Notification to Applicants: Delta Hotels by Marriott Grand Okanagan Resort takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Dining Services Manager - Granville Gardens

Come join us and help make a difference in the lives of older adults! As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person, have a great day, every day! Our employees thrive on collaboration and have a passion for excellence, achieving multiple awards including the Order of Excellence in Quality, from Excellence Canada. As part of our team, the things you do are key to helping us achieve our shared vision of helping seniors live longer, better. Oh, and you’ll also have a lot of fun doing it. Want to join us?

ACCOUNTABILITY OBJECTIVES:

Responsible for food preparation, employee management, administration and customer service. Administrative job duties often include managing inventory, merchandising, controlling expenses and product quality, inspecting stores and invoicing all within the guidelines of licensing and regulatory standards.

BACKGROUND / QUALIFICATIONS:

Minimum of grade 12.

Completion of Cooks’ Journeyman paper or equivalent and/or completion of Food and Beverage course.

BC: Red Seal; Food Safe level II; Serving it Right.

A minimum of two years’ experience in volume food preparation at a Cook I or II level.

Computer skills (e.g., proficient in Word and Excel, must be familiar with on line ordering systems and dietary software).

Demonstrated leadership skills (e.g., Verve Senior Living Competencies).

Communication skills written and verbal in English.

Clear criminal records check/ Back Check or BC Ministry of Justice.

KEY RESPONSIBILITIES:

Prepares food for residents and guests in accordance with food safety regulations, the approved menu and production methods best suited for nutritional quality and appearance:

• Plans an appetizing, well-balanced nutritious menu in accordance with Canada’s Food Guide and dietary needs and wishes of residents
  Ensures weekly menus are been approved by a recognized dietitian, including in-season local products
  Supervises ordering for and distribution or resident meals
  Collaborates with all departments to provide refreshments/snacks
  Ensures that food samples are taken and labelled as per regulations
  Ensures all temperature records are taken and documented as per regulation
  Controls expenses through re-purposing leftovers, portion control and waste management protocols
  

A satisfactory dining experience for each resident or guest:

• Ensures food temperate is maintained or cooked in smaller batches if necessary
  Plates and garnishes meals in an attractive manner
  Enhances choices through menu options and an array of condiments for individual preferences
  Provides an assortment of alcoholic beverage choices, if applicable
  Ensures all service practices meet hospitality standards
  Initiates audits regularly for on-going feedback
  Attends interdisciplinary committee meetings regarding nutritional issues
  Chairs the food advisory/resident food committee meetings
  

Serves as a member of the leadership team and contributes to the overall operations of the residence in alignment with the vision and values of Diversicare/Verve Senior Living:

• Participates in the strategic planning process
  Participates and contributes during the operations meeting
  Participates in Continuous Quality Improvement (CQI/VQI)
  Makes recommendations regarding development/modification to policies and procedures
  Attends regional dining services meetings
  
• Provides ongoing leadership & develops employees to ensure adequate service and the attainment of job standard levels:
  Conducts annual performance appraisals and addresses performance issues
  Recruits, interviews and selects candidates
  Coaches, mentors and develops employees
  Orients new employees and conducts training as required
  Holds regular ongoing department meetings to communicate and update as per Verve policies and procedures
  Develops/updates job routines

Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System (WHMIS). This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills.

Oversees staff scheduling to include shift changes, vacation and leaves of absence.

Participates in and supports the financial management of the residence:

• Provides input into the preparation of the capital and operational budgets,
• Manages the department finance (budget) including inventory
• Initiates protocols for portion control and waste management
• Reviews and promotes initiatives that generate revenue (staff & guest meals, buffets, catering, etc.)
• Provides input for variance reports on financial statements

Complies with all corporate policies and procedures.

 To Apply:   Follow link to apply on Company Website 
 
 

"We accommodate persons with disabilities in the recruitment and hiring process."

All offers of employment are subject to a Criminal Background Check. We thank all who apply; however, only candidates under consideration will be contacted.

Dietary Manager (CSNM) - Glenwarren Lodge (Victoria)

Division:           Long Term Care
Site:                   Glenwarren Lodge
Site Address:     Glenwarren Lodge,1230 Balmoral Rd.,Victoria,BC,V8T 1B3
Employment Type: Full Time
Expiration Date:     04/09/2019


About Revera
Revera is a leading owner, operator and investor in the senior living sector committed to helping older adults live life to the fullest. Through its portfolio of partnerships, Revera owns or operates more than 500 properties across Canada, the United States and the United Kingdom, offering seniors’ apartments, independent living, assisted living, memory care and long term care.
At Revera, long term care is all about helping our residents live life to the fullest extent possible by supporting their health and well-being. We care passionately about providing excellent care and service to all those we serve. We nurture friendships, offer security and peace of mind, and create vibrant, rewarding communities. We believe we work in our residents’ homes, and strive every day to help them feel comfortable through our person-centred approach. Long term care is a special place to work and for many of us – a calling.
The Opportunity

Join us as a leader to enhance our Nutrition & Culinary services program with a focus on our person-centered approach. In this role you will be using a variety of specialized menus and nutrition programs. Your passion for building trusted relationships to deliver a pleasurable dining experience and passion for engaging a team of dietary professionals will ensure we are able to provide overall well-being and quality of life to our residents.
Learn more about the exciting role of Director of Culinary Services. Say hello to Shannon: https://youtu.be/aHTPHxO_GuY
In this role you will be focused on:

• Achieving Resident Satisfaction and Employee Engagement targets
• Serving residents with a focus on their individualized nutritional plan
• Consistency in our branded dietary experience through continuous monitoring, quality improvement while achieving required food safety standards
• Hiring and training a team of talented dietary professionals
• Maintaining food and labour costs

What You Will Do:

Collaborate – Work with the multidisciplinary team along with residents and families to customize dietary plans
Manage – the operational funding envelope along with vendor contracts
Comply – with required company policies, Provincial regulations and applicable legislation
Lend a Helping Hand- Take a hands-on approach to leading, mentoring, and helping the dietary team as required
Cultivate – Hire, train and engage a team of dietary staff to deliver quality nutritional services in a unionized environment
Respond with HEART- Hear, Empathize, Acknowledge, Respond and Thank

What You Bring:

• Current membership with the Canadian Society of Nutrition Management (CSNM) or Registered Dietitian
• Valid Food Safety Handler’s Certificate
• Minimum of three (3) years of relevant dietary experience and one (1) year of leadership experience
• Passion for food and long term care
• Values of Respect, Integrity, Compassion & Excellence
• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.

What We Offer:

• Support from your Regional and National Team
• Technology to help you do your job better
• Benefits and Pension Package
• Better work life balance
• Vision to support Person Centered Care

What are you waiting for?
Join us in celebrating the ageless spirit of people through service and innovation.

General Manager - Patient Food Services in Sechelt

General Manager Patient Food Service 
 Sechelt, BC – Relocation Is Offered

Your Contribution:
Grow your career with a company that shares your passion.   Our Healthcare Division is seeking a dynamic individual to fill the role of General Manager Patient Food Service  for our site located in Sechelt, BC. 

We provide all food service for this site and your role will demand your excellent customer service, client management as well as an understanding of this environment.  This site includes Long Term Care, Acute Care, Mental Health and a small retail cafeteria encompassing 200 beds. 

This position reports to the District Manager and offers a great opportunity in a beautiful Island coastal community supporting  healthcare patient food service.  You will lead the patient food team through daily routines, manage labour costing, menu planning, waste audits as well as work with the client contract.  This role will rely upon your excellent customer service, leadership skills and commitment to health and safety daily.  We offer a great annual salary, benefits, paid vacation as well as paid relocation for the right candidate. This role offers a great salary package including Extended Benefits, Pension RRSP Plan, Paid Vacation and relocation will be offered to the right candidate. 

At Sodexo we care and serving others is our purpose. This generates an authentic sense of pride for us. Improving the Quality of life for everyone we come into contact with is our North Star. If you want to catch the Sodexo Spirit then we have the position you are searching for. 

Accountabilities:
As the General Manager in our Healthcare account, you will be responsible for overseeing a team of employees and successfully coordinating and directing on the floor food service activities. You will establish and maintain a solid and mutually beneficial business relationship including: high levels of client and customer satisfaction and account retention; strong employee relations; achievement of financial goals particularly around labour costs; and strategically develop efficiencies in the operation. You will report directly to the General Manager of the site.

Growth and Development:

• CSNM designation  is mandatory as well as experience working with long term care or acute care  facilities 
• 1-3  years working with operations, finance, inventory, financial statements experience at the managerial/supervisory level
• Proven success in managing food services operations in a healthcare setting 
• Effective oral and written communication skills are needed 
• Management experience in a unionized environment 
• Strong ability to manage and promote a safe work environment and lead a safety culture
• Effective planning, organizing, and time management skills 
• Excellent interpersonal skills 
• Ability to select and develop people 
• Ability to anticipate and solve problems

Value Behaviours:

• Serving Clients and Customers
• Integrity
• Flexibility
• Analysis and Decision Making
• Quality Assurance and Safety
• Diversity Awareness
• Drive and Dependability

Who We Are:
Recognized as a strategic partner, Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 80 countries, Sodexo serves 75 million consumers each day through its unique combination of On-site Services, Benefits and Rewards Services and Personal and Home Services. Through its more than 100 services, Sodexo provides clients an integrated offering developed over 50 years of experience.  Sodexo’s success and performance are founded on its independence, its sustainable business model and its ability to continuously develop and engage its 420,000 employees throughout the world.

Our Advantages 
*A wide array of interesting jobs *Nationwide locations *Tremendous growth possibilities *Continuous learning opportunities *Incentive Plans *Rewards & Recognition *Employee Benefits *Flexible Time *Discounts *Committed to People Development *Promoting Individual and Collective Achievements *Diversity and Inclusion *Corporate Citizenship *Hunger Fighting Initiatives *Environmentally Conscious………… To find out more, come visit us at: www.sodexo.ca

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.
“We welcome and encourage applications from people with disabilities.  Accommodation is available on request from candidates taking part in all aspects of the selection process.”
*Only those candidates under consideration will be contacted. *

To Apply:

Michele Matheson, CCDP, CMP

Senior Recruiter, Western Canada

Sodexo Canada

Cell:604-345-4391

Michele.matheson@sodexo.com