Aramark - Syupport Services Manager - Port Coquitlam
Description
Aramark is seeking a Support Services Manager who will be primarily responsible for daily operations of the food service department along with housekeeping at a 120 - 130 resident independent living community in Port Coquitlam.
The Support Services Manager plans, administers and directs all unit activities related to food service and housekeeping including Aramark and client financial accountability, and compliance with the standards established by Aramark Healthcare, regulatory agencies and client.
Key Responsibilities
- Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal food quality and meal service, and drive patient and customer satisfaction.
- Establishes and maintains effective working relationships with other departments to provide a unified food service experience for patients, residents, visitors and employees.
- Ensures compliance to food safety, sanitation, and overall workplace safety standards.
- Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities.
- Provides overall direction and manages performance for all Food Service Supervisors and front line employees, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding.
- Directs, staffs, and trains food service department regarding food presentation, quality, cost control, and cash handling. Ensures the same for any other services provided as part of the contract
- Schedule and coordinate staff to perform both weekly and less periodic housekeeping routines for resident rooms and common areas
- Ensuring right SOP’s are being followed based on Aramark practices and principles while monitoring efficiencies and standards
- Develops operational component forecasts and is able to explain variances. Responsible for component's accounting functions.
- Ensures compliance with all contract obligations.
Qualifications
- Minimum 3-5 years of management experience.
- Healthcare food service management, hospitality or dining room experience is preferred.
- The ability to manage in a diverse environment with focus on client and customer services, and building and growing a strong business.
- Ability to communicate (listening, verbal and written) effectively with clients, customers of the client and support staff.
- Ability to respond effectively to changing demands.
- Ability to write business letters, summaries and reports, using prescribed format and conform to all rules of punctuation, grammar, diction and style.
- Ability to work with mathematical concepts such as probability and statistics. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
- Requires strong management and leadership skills, and the ability to work with confidential employee, client, and Aramark information.
- P&L accountability and/or contract-managed service experience is desirable.
- Strong cooking abilities and Red Seal ceritification are an asset.
To apply:
https://cacareers-aramark.icims.com/jobs/194896/support-services-manager---healthcare/job
Aramark proudly serves Fortune 500 companies, world
champion sports teams, state-of-the-art healthcare providers, the
world's leading educational institutions, iconic destinations and
cultural attractions, and numerous municipalities in 19 countries around
the world. Our 270,000 team members deliver experiences that enrich and
nourish millions of lives every day through innovative services in
food, facilities management and uniforms. We operate our business with
social responsibility, focusing on initiatives that support our diverse
workforce, advance consumer health and wellness, protect our
environment, and strengthen our communities. Aramark is recognized as
one of the World's Most Admired Companies by FORTUNE, as well as an
employer of choice by the Human Rights Campaign and DiversityInc. Learn
more at www.aramark.ca.
Please note all candidates considered for hire will be required to successfully clear a criminal background check as a minimum requirement before commencing employment. Accommodations for job applicants with disabilities are available upon request.
