LOCATION: Waverly Seniors Village- Chilliwack, BC
Full Time
permanent with vacation, RRSP matching and other competitive benefits
SUMMARY OF
POSITION:
Reporting directly to facility General Manager and/or designate the
Support Services Manager is accountable for all aspects of the day to day
delivery of Food, Housekeeping and Laundry services in accordance with
established regulations and corporate standards and expectations.
The Support Services Manager provides oversight, supervision, and
constructive direction to assigned staff and acts as a professional role model
while representing the Support Services departments.
RESPONSIBILITIES:
Include but not limited to:
Supported by the site General Manager and the
Corporate Hospitality Support Services Manager:
1. Participates in
the development of and ensures compliance with corporate and site specific
standard operating policies, procedures and other operational foundations
required in the provision of Food Services, housekeeping and laundry services.
2. Participates in the management of assigned
budgets.
3.
Participates in the development of operational
plans and goals for each department consistent with the facility / organization’s
mission and strategic plan.
4.
Gathers and tracks performance indicators and
other surveys accurately; analyze and report to the management team as
required.
5.
Performs and /or delegates ordering, receiving
and related procurement tasks ensuring compliant application of procedures and
policies.
6.
Establishes and maintains inventory supply
levels utilizing methods that minimize spoilage, loss and waste.
7.
Hires, disciplines, recommends, orients and / or
participates in the termination of staff according to established HR policies
and procedures.
8.
Coordinates Food Services, HSPK and LNDY related
in-services and annual educational opportunities for staff.
9.
Evaluates staff work performance &
recommends strategies for improvements as necessary.
10. Plans and
delivers seasonal menus and high quality food that are compliant with all
related regulations, fit the resident’s nutritional and therapeutic needs and
meets the facility and resident’s expectations.
11. Develops and / or
adjusts standardized recipes to ensure consistent high quality production
outcomes including quality, nutritional & texture requirements, quantity,
portion sizes, and resident satisfaction.
12. Coordinates
regular department meetings and participates in facility based meetings such as
site leadership, OH & S, and others as required.
13. Works with other
facility departments in the planning & delivery of special events / meals
and programs as required.
14. Directs and
implements contingency plans in response to emergencies and / or challenges to
or interruptions in services.
15. Perform all other duties as required
QUALIFICATIONS:
1. Graduation from a recognized program in
Nutrition and Food Services Management
2.
Member in good standing or eligibility for membership
in the Canadian Society of Nutrition Management and/or Registered Dietician
mandatory
3. Food Safe Level 1 mandatory; Level 2 an asset
4.
A minimum of two years Support Services (Food
Services / HSPK & LNDY) supervisory experience in a geriatric residential
setting including direct experience managing staff.
5. Experience managing unionized staff an asset.
SKILLS AND
ABILITIES:
1. Must have strong leadership skills.
2.
Must have a passion for high standards in
customer service, food safety, physical space, environmental cleanliness and
infection control protocol.
3. Professional appearance and good physical health
4. Demonstrated effective planning, time management
and organizational skills
5. Ability to work independently with minimal
supervision
6. Ability to operate related kitchen, housekeeping
& laundry equipment
7. Excellent written and oral English skills
8. Sound knowledge of MS Office Applications.
9. Ability to handle multiple tasks at one time.
Please apply to recruitment@retirementconcepts.com
with your complete cover letter and resume quoting the competition number in
the subject line:
007-2761-19 Waverly Seniors Village
