In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Director, Food Services, the Manager, Food Services, Cowichan District Hospital, is responsible for all aspects of planning, organizing and directing staff and activities of the Food Service Department serving Cowichan Valley; Cowichan District Hospital (CDH), Cairnsmore Place, Cowichan Lodge, Ladysmith Health Centre and Chemainus Health Care Centre. Ensures departmental policies and procedures comply with professional, legal and Island Health standards.
- Manages Food Services, Cafeteria and Catering for CDH, including planning menus and services for clients and ensuring adherence to production and services capabilities, cost constraints, presentation and nutritional requirements as established with the clinical nutrition area.
- In support of the client (customer) focused approach to service delivery, plans, develops, evaluates short and long-range goals and objectives, policies and procedures, and operation opportunities for improved levels of service.
- Actively pursues improved quality of services by planning, implementing and verifying improvements in key processes. Liaises with clients (customers) in order to identify areas of improvement, provide technical advice and resolve problems.
- Facilitates the skill development of reporting staff and supervisors by coordinating resources to plan, deliver and evaluate opportunities that increase individual performance, develop teamwork and team support, encourage independence, initiative and effective decision-making, and build customer service competencies.
- Responsible for ensuring appropriate training in job specific procedures, equipment operation, safety and infection control.
QUALIFICATIONS:
Education, Training And Experience
A level of education, training and experience equivalent to a Bachelor's degree in Food Service Administration or other related area and seven (7) years' recent related experience. Completion of relevant health care administration courses an asset.
Skills And Abilities
- Demonstrated leadership ability and highly developed interpersonal and communication skills.
- Demonstrated commitment to client focused services and teamwork.
- Ability to integrate administrative, professional and operational aspects of the department throughout Island Health in an effective and efficient manner.
- Ability to develop and nurture an environment where quality improvement principles are embraced and used on a continuous basis.
- Excellent organizational skills including the ability to prioritize workload and meet deadlines.
- Ability to deal effectively with staff.
- Demonstrated ability to work effectively with a high degree of independence.
- Ability to operate related equipment including various word processing and spreadsheet applications.
- Physical ability to perform the duties of the job.
