Job ID: 34085
Location: Vancouver - Point Grey Campus
Employment Group: CUPE 116(Service/Techs/Trades)
Job Category: Food Services - CUPE 116
Classification Title: Sr Food Services Asst-F/S
Business Title: Senior Food Services Supervisor, The Point
Department: Food Services
Salary: $23.48 (Hourly)
Full/Part Time: Part-Time Ongoing
Desired Start Date: 2019/06/17
Job Summary
Positions in this classification oversee the operation of a complex food services unit(s) supervising food service workers, participating in food service work, and handling related administrative duties.
Organizational Status
Reports to Unit Manager
Work Performed
- Supervises and coordinates the workload of up to 30 food service workers, ensuring employees meet UBC Food Services' customer service standards.
- Trains food service workers, following up to ensure an understanding of the material covered; and recommends training requirements to unit manager.
- Reviews staff requirements and labor costs and compares to budget; assists and recommends scheduling options to manager.
- Orders food and supplies required for day to day operations; recommends large scale purchases to appropriate management staff.
- Monitors and reviews cost controls, such as, labor cost, food cost and waste, liquor cost, overhead expenses, with manager.
- Handles customer comments and complaints and refers to unit manager as required; monitors customer satisfaction via surveys, comment cards, and any other types of feedback.
- Relieves and assists food service workers as operationally required.
- Ensures that quality of product being produced/sold is up to department standards and that safety and cleanliness standards are adhered to at all times; takes action with production or makes recommendations as required.
- Participates in related day to day office administrative duties, such as, answering telephones, record keeping, filing, data entry, performing basic calculations, typing correspondence, inventory, and month end procedures.
- Ensures that systems and procedures for daily sales, cash collections/controls, banking and ledger reconciliation are being followed; processes payments and deposits.
- Recommends daily specials and ongoing menu changes.
- Suggests and implements unit promotions including processing and delivering of You-Care packages.
- Ensures all kitchen equipment and point of sale systems are in working order; reports and follows up on maintenance as required.
- Contacts employees for coverage of last-minute vacancies of shifts.
- Serves on University and Food Services committees.
- Carries out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.
Supervision Received
Works independently under general supervision.
Supervision Given
Supervises up to 30 food service workers involving training, coordinating and monitoring work.
Consequence of Error/Judgement
Makes decisions regarding the coordination and allocation of food service workers and acceptability of work performed; inappropriate decisions could result in poor quality of food and service with an impact on sales of an ancillary department.
Qualifications
- High School graduation,
- Food Safe Level 1 Certificate
- completion of Food Service Management course.
- 5 years relevant experience or the equivalent combination of education and experience.
- Must have Serving It Right certificate.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.
