Terminal City Club, Vancouver’s Premier Private Members Club, is in search of an experienced Food & Beverage Supervisor, who brings a polished and professional style while delivering uncompromised service to the Club’s members and guests. Reporting to the Restaurants Manager the Restaurants Supervisor will collaborate with all of the Restaurants (Outlets) to create new and exciting opportunities for our members, contributing to the overall success of the Clubs’ Food & Beverage programs.
Terminal City Club has11 meeting spaces, 2 ballrooms, 2 restaurants, 1 pub, 1 wine & cocktail lounge, 6 billiards tables, 3 squash courts, a four-lane 25-meter swimming pool, a state-of-the-art fitness centre and licensed patios on four levels of The Club with sweeping views of the North Shore mountains. Our Members and Guests are the backbone of our organization, and we strive to uphold and enhance the tradition of service on which the Club was founded in 1892.
JOB RESPONSIBILITIES
- Hands-on supervisor providing guidance to the service team with positive motivation, and effective communication outlining service expectations and sound product knowledge
- Provide personalized service to members and guests, acknowledging by name whenever possible.
- Ensure all restaurants are consistent in set up and that all staff are properly trained in accordance with Terminal City Club standards of service
- Assist with the monthly beverage inventory
- Maintain effective working relationships with all departments including Banquets, Culinary and Catering
- Actively supervise the staff assigned and assist in the overall service delivery in the various Restaurants
- Complete daily log book with detailed and accurate information on setup, food, complaints etc. Report any unusual activity to the Restaurants Manager
- Monitor closing duties, and complete server cash outs
- Ensure that the Club's rules and regulations are being adhered to in service delivery and employee relations
- Assist with Jonas issues such as voids and QSAs
- Uphold Health & Safety regulations in relation to all tasks and activities undertaken in the department
REQUIRED SKILLS AND EXPERIENCE
- Several years’ supervisor experience in a high-end establishment.
- Exceptional knowledge and passion of food & beverage.
- Have an out-going personality, a polished image and exceptional communication skills; emphasis on professional, seamless guest service
- Strong discernment with a high degree of confidentiality
- Strong communication skills; supporting and encouraging a team-focused work environment
- Must be able to work flexible hours including weekdays, nights and weekends
- Serve it Right Certification required
- Experience using a client information database and POS system (Jonas preferred)
HOW TO APPLY
If this sounds like you, please submit your cover letter and resume to: Gurpreet Bains, Restaurant Manager.
We thank all applicants for their interest. Only those being considered will be contacted.
