Company Name: Canucks Sports & Entertainment
Company Name:WHO WE ARE:
We create unforgettable moments that unite us all. We are more than the Vancouver Canucks, an NHL team striving to hoist the Stanley Cup. We are an organization striving to foster a high-performance culture, where our staff feels valued, inspired, engaged and challenged to deliver exceptional business results. Over the next few years, we are committed to a 2020 vision of growing our team and our business. We are overachievers who can make things happen by bringing enthusiasm and drive to the organization with a diversity of thought, and a passion for sport.
POSITION OVERVIEW:
As part of the hospitality team, quick service supervisors lead a respective team and provide coaching to ensure each fan receives exceptional service. This is a part-time, hourly, event-based position.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Lead a respective team and provide ongoing coaching and recognition to team members to ensure exceptional hospitality is provided and the fan experience is exceptional
- Contribute to building a high performance team by actively partnering with all staff of Rogers Arena
- Other duties may be assigned as required
- REQUIRED EXPERIENCE AND QUALIFICATIONS:
- Must be at least 19 years of age
- Must be able to work weeknights, weekends, and holidays with a start time of approximately 4:00pm
- Must be able to safely lift up to 35 lbs
- Must be able to stand during scheduled shift, withstand repetitive walking, reaching, and bending for long periods of time
- Demonstrate excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan's satisfaction
- Strong communication skills, including listening skills and ability to communicate with guests and respond to inquiries
- Have an incredible ability to thrive in a fast-paced and high volume environment while maintaining a first-in-class hospitality and food and beverage experience
- Proven front line customer service leadership in a Quick Service setting
- Completion of Serving it Right Certificate
- If you are a non-Canadian resident, you must hold a valid work permit that expires no earlier than July 2020
