Business Title: Food Services Supervisor -Sage, Lounge & Catering
Job ID: 36910
Company: University of British Columbia
Job Location: Vancouver, BC
Full/Part Time: Part-time
Desired Start Date:2020/02/19
Positions in this classification oversee and assist in the operation of Sage, Peter Wall Ideas Lounge and Sage Catering; supervising food service workers, participating in food service work and handling related administrative duties.
ORGANIZATIONAL STATUS
Reports to Manager, Sage. Works collaboratively on the Sage dining experience, catering and Ideas Lounge with the Sous Chef and Catering Coordinator. Supervises the food service workers.
WORK PERFORMED
- Supervises the workload of up to 20 food service workers, ensuring employees meet Sage and UBC Food Services' customer service standards.
- Trains food service workers, following up to ensure an understanding of the material covered.
- Assists with and recommends scheduling options to manager.
- Responsible for restaurant reservations including group bookings.
- Orders food supplies required for day to day operations.
- Monitors and reviews cost controls, such as, labor costs, food costs and waste and overhead expenses, with manager.
- Handles customer comments and complaints and refers to manager as required. Monitors customer satisfaction via surveys, comment cards, and any other types of feedback.
- Relieves and assists food service workers as operationally required.
- Ensures that the quality of product being produced and/or sold is up to Sage and department standards and safety and cleanliness standards are adhered to at all times; takes action with production or makes recommendations as required.
- Participates in related day to day office administrative duties, such as, answering telephones, record keeping, filing, data entry, performing basic calculations, typing correspondence, inventory, and month end procedures.
- Ensures that systems and procedures for daily sales, cash collections/controls, banking and ledger reconciliation are being followed; processes payments and deposits.
- Ensures all kitchen equipment and point of sale systems are in working order; reports and follows up on maintenance as required.
- Contacts employees for coverage of last minute vacancies of shifts.
- Carries out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.
Supervision Received
Works independently under general supervision. Reports directly to the Manager, Sage. Works in collaboration with Sous Chef and Catering Coordinator.
Supervision Given
Supervises a large number of food service workers, involving training, assigning and monitoring work.
Consequence of Error/Judgement
Makes decisions regarding the coordination and allocation of food service workers and acceptability of work performed; inappropriate decisions could result in poor quality of food and service with an impact on sales of an ancillary department.
QUALIFICATIONS
- High School graduation, Food Safe Level 1 Certificate and completion of Food Service Management course.
- 2 years relevant experience or the equivalent combination of education and experience. Must have Serving It Right certificate.
- Experience in hotel and hospitality industry specifically, having worked in a four or five star restaurant, catering and/or hotel. Table serving experience.
- Knowledge of food safety and HACCP (Hazard Analysis & Critical Control Points). Knowledge of food and beverage industry including bartending experience.
- Demonstrated supervisory experience, preferably in a unionized environment.
- Demonstrated experience as a leader, preferably in coordinating, producing and executing large-scale events of 150 to 250 guests.
- The ability to coordinate, train, teach, and motivate a diverse staff team, and work with a high degree of accuracy in a fast paced environment.
- Effective oral and written communication, leadership, interpersonal and time management skills.
- The ability to set-up events and equipment up to 25kgs.
Apply via the website HERE.
