VILLA CATHAY CARE HOME SOCIETY JOB DESCRIPTION
JOB TITLE: Support Service Supervisor
Department: Support Services
Report to: Supper Service Manager
Classification: Excluded
JOB SUMMARY:
Reporting to the Support Service Manager, the SUPPORT
SERVICES SUPERVISOR plays a frontline leadership role in overseeing the service
delivery of dietary, laundry, housekeeping and janitorial services. This role
directly supervise staff by coaching, mentoring, training, providing direction
to ensure the service quality and compliance to relevant standards. S/he
supports and ensures the satisfaction of residents and stakeholders and
contributes to a collaborative working environment. Effect change and improve
the quality of service to fulfill the organizational mission.
This role will provide supervision and directions to
staff on the weekends.
Key DUTIES AND RESPONSIBILITIES:
•
Supervises support services staff by by coaching, mentoring, training,
providing direction in accordance to relevant regulations and best practice,
including but not limited to food safe, infection control, and occupational
health and safety. Fosters a collaborative work environment that supports
learning and development.
• Provides orientation to new team
members, coordinates work assignments, recommends and carry out related
training and orientation requirements, and provide feedback to employees, and
maintains an efficient and effective operation of the service and quality
standards through the performance of audits and feedback to staff
• Develops,
and revises, as needed, the master rotation, job routines, and defines work
assignments. Reviews, revises, and sees through the implementation of standards
and procedures in accordance to relevant regulations and best practice,
including but not limited to food safe, infection control, and occupational
health and safety.
• Manage
effective use of resources by estimating food requirements, handling food orders,
receiving support service supplies, and resolving discrepancies with suppliers.
Perform financial responsibilities. Monitor and keep equipment in good repair.
Perform other duties, as assigned or requested.
• Ordering
of all products in accordance with buying specifications.
•
Participates in menu planning, develops and revises recipes and production
sheets in collaboration with the Clinical Dietitian to meet nutritional
analysis requirements and special needs of the residents and in compliance with
government requirements
• Estimates
food requirements in collaboration with food service staff. Prepares and
updates production sheets. Oversees the storage of food and related items
according to established standards.
• Maintains
and recommend inventory supply levels utilizing methods that minimize spoilage,
loss and waste. Carries out an effective inventory management process that
tracks the receiving, storage, redistribution including rotation of supplies,
such as foods, to minimize spoilage and waste. Ensures the orders and
deliveries are consistent and resolves discrepancies with suppliers.
• Evaluates
support services to ensure the established standards and work quality are
maintained. Oversees the implementation of service guidelines. Develops and
delivers required training and orientation.
• Prepares
and maintains reports, statistical information and departmental records as
required by facility policies and procedure, and Ministry of Health, and
government legislation
• Reviews
regularly the working equipment and appliance in use are effective in achieving
the organizational goals and make proposals for improvement as needed.
• Arranges
the staffing for ad hoc support service duties, such as remodeling and painting
of resident suite.
• Carries
out contingency plans in response to emergencies and / or challenges to or
interruptions in services.
• Conducts
incident investigations of work related injuries in support services and employs
enhancement of relevant system and work process for work safety. Participates
in the Occupational Health and Safety Committee if required
• Anchors
and champions safe practice standards while balancing cost-effectiveness and
efficiency.
• Performs other duties as assigned
QUALIFICATIONS
Education, Training and Experience
•
Certificate in Food Services Management
•
Membership in the Society of Nutrition management an asset
• Current
certificate of Food safe I required; Food safe level II an asset
• 2-3 year
recent experience in food service premise and supervisory capacity. Health care
setting preferred.
• The
ability to read and write Chinese an asset
Knowledge, Skills, Abilities and Attributes
• Ability
to communicate effectively both verbally and in writing
• Ability
to work in a team and to build team
• Ability
to resolve conflicts and maintain a harmonious work atmosphere
• Ability
to supervise and coach
• Ability
to organize and prioritize work according to the organizational goals and
objectives
• Ability
to operate related equipment
• Physical
and psychological ability to carry out the duties of the position.
• Ability
to write, read, and speak Chinese an asset.
