JOB SUMMARY
Business Title: Manager, Operations and Strategic
Job ID: 127975
Company: Vancouver Island Health Authority
Job Location: Summit at Quadra Village, Victoria, BC
Full/Part Time: Regular FT
Salary Range (Hourly Rate): $39.13 - $56.24
Desired Start Date:Aug. 4, 2020
In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Director, Food Services, the Manager, Operations and Strategic Initiatives, is responsible for Food Service operations at assigned sites and for leading priority portfolio initiatives. Working collaboratively with Island Health programs, consultants, and stakeholders, the Manager leads planning activities and works with teams to identify, plan and implement changes and evaluate improvement initiatives.
WORK PERFORMED
- Provides leadership and direction to staff (who may themselves carry supervisory responsibility) and, through them, all staff at assigned sites. Ensures continuing staff development, education and training is provided, within budget guidelines, to maintain staff at a current level of knowledge and skills. Interprets and communicates regulations and standards to staff to ensure adherence to work safe practices and procedures and compliance with Work Safe BC regulations and standards. Participates in return to work initiatives, fire prevention and disaster plans as required by the employer. Manages food services including planning menus and services for clients and ensuring adherence to production and service capabilities, cost constraints, presentation and nutritional requirements as established with the clinical nutrition area.
- Develops, implements and reviews departmental policies and procedures to ensure that they comply with professional, legal and Island Health standards.
- Develops annual operating and capital budgets for the department and ensures expenditures are within established parameters.
- Plans, develops, implements, and evaluates short- and long-range goals and objectives and operational opportunities in support of the identified strategic directions of the department and Island Health as a whole with a client (customer) focused approach
- Works with the Director, Food Services to identify priorities, define project(s) scope and objectives including drafting and reviewing project charters.
- Provides a single point of contact for project(s) and is responsible for overseeing all aspects of the development and implementation of assigned projects including development of detailed work plans, schedules, project estimates, resource plans and status reports. Identifies project(s) risks and creates risk mitigation plans.
- Manages cross-functional project teams to produce results, based on identified deliverables including timeframes and budget. Provides strategic and analytical guidance to the project team.
- Identifies strategic and operational issues and proposes short and medium-term strategic operational plans for key initiatives within Food Services to optimize the delivery of services. Works in close collaboration with members of the General Support Services leadership team.
- Monitors, on behalf of the Director, program plans and operations, measuring progress towards goals and objectives and identifies key factors that account for deviation from stated goals and objectives, working with other key management staff on process implementation.
- Develops and implements change management plans to support impacted staff to transition to new ways of doing business, including new processes, practices, and structures.
- Conducts project meetings and is responsible for project tracking and analysis utilizing standard project management tools, methodologies and templates for tracking and reporting progress.
- Identifies and promotes the expedited resolution to problems or barriers to enable successful project/change completion.
- Ensures adherence to quality standards and reviews project deliverables.
- Utilizes computerized applications and relevant software to produce, maintain and update a variety of records and reports; prepares and distributes correspondence documents and reports.
- Consults and negotiates with user departments in order to improve service, provide professional advice, reduce costs, facilitate consensus and resolve problems
- Responsible for hiring staff, training, supervising as well as conducting performance appraisals, discipline and terminations within the department.
- Interprets and applies the various collective agreements for unionized staff. Represents the Employer in labour relations matters and determines the disposition of grievances.
- Performs other related duties as assigned.
QUALIFICATIONS
Education, Training And Experience
- A level of education, training and experience equivalent to a Bachelor's degree in Food Service Administration or other related area and seven (7) years' recent related experience. Certification in a recognized Food Services Management program or eligible for membership in Canada Society of Nutrition Managers (CSNM). Completion of relevant health care administration courses an asset. A valid driver's license is a prerequisite for the position. Experience with Project management an asset.
Skills And Abilities
- Demonstrated leadership ability and highly developed interpersonal and written/oral communication skills.
- Demonstrated commitment to client focused services and teamwork.
- Ability to integrate administrative, professional and operational aspects of the department throughout the Island Health in an effective and efficient manner.
- Knowledge of project management and change management principles and methodologies Demonstrated project management success and the successful completion of one large strategic project within the last three years.
- Proven ability to write, analyse and edit project plans/charters, proposals, risk management plans, communication plans, progress reports, Service Level Agreements, MOU's for accuracy and consistency
- Ability to develop and nurture an environment where quality improvement principles are embraced and used on a continuous basis.
- Physical ability to perform the duties of the role.
HOW TO APPLY
Apply via the website HERE.
