JOB SUMMARY
Business Title: Support Services Supervisor
Company: Villa Cathay Care Home
Job Location: Vancouver, BC
Full/Part Time: Full-time
Schedule: 8 hour Shift; Weekends
Language: Chinese (Preferred)
Work remotely: No
We currently looking for a full-time Support Service Supervisor (SSS) to join our team. The SSS plays a pivotal role in being in a frontline leadership position. The SSS will report to a Support Service Manager. They will be overseeing the delivery of services for the following departments, dietary, laundry, housekeeping, and janitorial services.
As an SSS, you will use your critical thinking skills and excellent communication skills to coach, mentor, train, and provide direction to your staff to ensure the quality of service and to comply with our organization’s standards. The SSS position prides itself on delivering exception support services that satisfy our residents and stakeholders.
WORK PERFORMED
The SSS will be responsible for managing the team from multiple departments including dietary, laundry, housekeeping, and janitorial services. The SSS will lead the team by orientating staff to their job duties, delegate work to team members, coordinating work assignments, evaluating employee performance, and determining relevant related training.
The SSS will manage Villa Cathay’s dietary and housekeeping inventory supply levels by utilizing Villa Cathy’s supply chain to replenish inventory while minimizing loss, spoilage, and waste.
The SSS will work in collaboration with the Clinical Dietitian to participate in menu planning, developing and revising recipes as needed to meet residents’ special nutritional requirements.
The SSS will evaluate the department’s performance to ensure that work quality and performance are meeting the organization’s established standards. They will also review, work procedures, facility policies, regularly used equipment, and appliances are all effective in achieving our organization’s goals and make adjustments to the aforementioned when needed.
Lastly, they will also carry out contingency plans in response to emergencies and/or challenges to or interruption in services.
QUALIFICATIONS
Education, Training and Experience
- Certificate in Food Services Management
- Membership in the Society of Nutrition management and asset
- Current certificate of Food safe I required; Food safe level II an asset
- Minimal two-year recent experience in a food service premise and supervisory capacity. Health care setting preferred.
- The ability to read and write Chinese an asset
Knowledge, Skills, Abilities and Attributes
- Ability to communicate effectively both verbally and in writing
- Ability to work in a team and to build a team
- Ability to resolve conflicts and maintain a harmonious work atmosphere
- Ability to supervise and coach
- Ability to organize and prioritize work according to the organizational goals and objectives
- Ability to operate related equipment
- Physical and psychological ability to carry out the duties of the position.
- Ability to write, read, and speak Chinese an asset.
The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.
HOW TO APPLY
Apply via the website HERE.
