(3 Vacancies) Director of Support Services, Marquise Hospitality Services - Vancouver, BC

 

JOB SUMMARY

Position:  Director of Support Services
Location:  Vancouver, BC & North Vancouver
Reports to: Regional Director of Operations
Salary: $65,000 (bonus eligible – 0 to 20%)

Additional benefits: 3 weeks vacation, excellent healthcare benefits, RRSP matching plan.

Imagine working in a place that brings out the best in you and helps others feel right at home. We provide an environment that balances independence with support. We customize our care, so that it’s right for our residents and their loved ones. A funny thing happens when we encourage our residents to engage and enjoy—we do the same. This is healthy living at its finest. Join us.

Why work with Marquise Hospitality? We are a member of Compass Group Canada, the leading foodservice and support services company. We’re committed to delivering an exceptional experience within the Senior Living industry. Choose a job that makes a difference in people’s lives every day—including your own.

Overview: We have an exciting opportunity for a Director of Support Services (Food Services and Housekeeping) to join our Marquise Hospitality Services division in Vancouver, BC. The Hospitality division provides integrated support services including food, laundry, and housekeeping as well as maintenance services to Healthcare facilities across Western Canada.

DUTIES

• Management and support for associates in the Housekeeping, Laundry and Food Service Department.
• Determines departmental goals and objectives in keeping with organizational and departmental philosophy. 
• Ensures that all department systems comply with industry, regulatory and legislative standards. 
• Develops service operating, and capital budgets. Utilizes data to manage area of responsibility. 
• Ensures that all contractual obligations are met and within the scope of the contract.  
• Communicates regularly with client/contact and clinical representatives ensuring effective communication and resolution of issues. 
• Communicates regularly with district manager ensuring standards, staff training and financial reporting is completed as required. 
• Responsible for overall service planning including changes in facilities, systems, and staffing to attain high standards in service delivery. 
• Delegate’s responsibility and authority for various tasks and functions to subordinates while retaining overall accountability. 
• Ensures that food safety and infection control are treated as a priority in all department activities. 
• Ensure Occupational Health and Safety is practiced in the workplace, injury free.
• Establishes effective relationships and coordinates service with those of other departments and transmits information to department staff as appropriate. 
• Evaluates performance of direct subordinates, documenting concerns and progress.  Prepares performance appraisals of subordinates and reviews appraisal with employees annually.
• Completing payroll functions for Housekeeping and Food Service Department.
• Understand and implement Housekeeping and Infection Control procedures and protocols
• Ensure Occupational Health and Safety is practiced in the workplace.

QUALIFICATIONS (please only apply if you meet all required qualifications.)

• Graduation from an approved post-secondary nutrition program. 
• Active member of the Canadian Society of Nutrition Management (CSNM) minimum requirement..  
• Minimum two (2) years of progressive management and leadership experience in food services, housekeeping and laundry preferably involved in residential care. 
• Experience with unionized sites.
• Experience with Westech Cleaning Audit program preferred.
• Proven excellence in fiscal management of departmental budgets, contracts and project costs. 
• Excellent organizational and people skills. 
• Superior English verbal and written communication skills. 
• Demonstrated ability to think strategically / conceptually and evidence of achieving collaborative results across various departments and disciplines. 
• BC Food Safe certification, advanced food level 2 required.
• Physical ability to carry out duties of the position.
• Working knowledge of Cbord, excel and financial documents..
• Positive energetic personality.