Support Service Supervisor, Villa Cathay Care - Vancouver, BC

 

JOB SUMMARY 
Business Title:  Support Service Supervisor
Company:  Villa Cathay Care
Job Location: Vancouver, BC
Full/Part Time:  Full Time, Permanent
Job Posted Date: 2020-10-13 
 

Villa Cathay Care Home is a non-profit long-term care home established in 1978 in Vancouver

Strathcona. Our home of 127 beds (soon to be 224 beds) provides an important option for seniors

who have complex care needs and tremendous difficulty meeting care needs at home.

At Villa Cathay, the interdisciplinary professional care and the modern care environment lay the

foundation of our quality person-centered care. Through the day-to-day practice of love, respect, and

dignity in our interaction with seniors, our team makes Villa Cathay a home away from home for the

pioneers of our society.

Villa Cathay Care Home is currently undergoing a rejuvenation project to complete a 2-phase state

of the art senior home. The phase 1 tower opened in November 2019, and the phase 2 west pavilion

is still under construction. The completion of phase 2 is projected to be the end of 2021. As the

organization expands its care capacity, we are seeking additional talent to join Villa Cathay to

enhance senior care for the generations to come.

We look forward to working with individuals who are passionate about:

1. Serving seniors and help them create better moments amongst the health challenges they experience;
2. Working with families and staff who are dedicated to enhancing senior care;
3. Contributing a team environment that will bring you a sense of joy; and
4. Modeling reliability, self-motivation, influencing senior care
5. Having fun doing something you love 

WORK PERFORMED 

We currently looking for a full-time Support Service Supervisor (SSS) to join our team. The SSS

plays a pivotal role in being in a frontline leadership position. The SSS will report to a Support

Service Manager. They will be overseeing the delivery of services for the following departments,

dietary, laundry, housekeeping, and janitorial services.

As an SSS, you will use your critical thinking skills and excellent communication skills to coach,

mentor, train, and provide direction to your staff to ensure the quality of service and to comply with

our organization’s standards. The SSS position prides itself on delivering exception support services

that satisfy our residents and stakeholders.

HOW YOU'LL MAKE AN IMPACT: 

The SSS will be responsible for managing the team from multiple departments including dietary,

laundry, housekeeping, and janitorial services. The SSS will lead the team by orientating staff to

their job duties, delegate work to team members, coordinating work assignments, evaluating

employee performance, and determining relevant related training.

The SSS will manage Villa Cathay’s dietary and housekeeping inventory supply levels by utilizing

Villa Cathy’s supply chain to replenish inventory while minimizing loss, spoilage, and waste.

The SSS will work in collaboration with the Clinical Dietitian to participate in menu planning,

developing and revising recipes as needed to meet residents’ special nutritional requirements.

The SSS will evaluate the department’s performance to ensure that work quality and performance

are meeting the organization’s established standards. They will also review, work procedures, facility

policies, regularly used equipment, and appliances are all effective in achieving our organization’s

goals and make adjustments to the aforementioned when needed.

Lastly, they will also carry out contingency plans in response to emergencies and/or challenges to or

interruption in services.

QUALIFICATION

Education, Training and Experience

• Certificate in Food Services Management
• Membership in the Society of Nutrition management and asset
• Current certificate of Food safe I required; Food safe level II an asset
• Minimal two-year recent experience in a food service premise and supervisory capacity. Health
• care setting preferred.
• The ability to read and write Chinese an asset

Knowledge, Skills, Abilities and Attributes

• Ability to communicate effectively both verbally and in writing
• Ability to work in a team and to build a team
• Ability to resolve conflicts and maintain a harmonious work atmosphere
• Ability to supervise and coach
• Ability to organize and prioritize work according to the organizational goals and objectives
• Ability to operate related equipment
• Physical and psychological ability to carry out the duties of the position.
• Ability to write, read, and speak Chinese an asset.

HOW TO APPLY 

Apply on the webpage HERE.