Manager of Support Services, Kiwanis Village - Nanaimo, BC

 

JOB SUMMARY 
Business Title:  Manager of Support Services

Reports to: Chief Executive Officer
Company:  Kiwanis Village, Nanaimo
Job Location:  Nanaimo, BC

Kiwanis Village provides Nanaimo’s seniors with affordable housing and multi-level care options that cultivate dignity and a deep sense of purpose for all.  It’s where support and independence coexist.  This is home.

We are looking for a Manager of Support Services to join our dynamic leadership team.  This position is responsible for the overall management of dietary, housekeeping and laundry as well as overseeing the community Meals on Wheels program.

If you have the qualifications and experience that look and feel like a great match for our vision and goals, please send us your resume to jobs@kiwanisvillage.ca

 
WORK PERFORMED 

This position is responsible for the Management of the Department, Supervision of staff, and administration of the Dietary Department, Housekeeping, and Laundry. The position is also responsible overseeing the community Meals on Wheels Program.

1. Performs Management responsibilities by:
2. Understands what it takes to create and sustain a team of people who work in harmony, creating a community who live and work well together.
3. Understands the need to embed human rights at the cornerstones of our collective actions.
4. Identifies and manages organization risks, including informing the Leadership Team and Executive Director in a timely manner of any issues of public concerns or risks that may affect the Organization’s status.
5. Prepares budget information and advocates on behalf of the environmental services departments such as dietary, maintenance, housekeeping, and laundry;
6. Provides daily leadership to the department, participating in building and sustaining a high performing team who are capable of delivering the work to meet performance goals;
7. Works with students and community programs;
8. Conducts presentations to the Board when required by the Executive Director;
9. Maintains appropriate records;
10. Performs monthly variance reports and provides explanations on financial expenditures and programs/services;
11. Assists with identifying strategic planning priorities for site wide operational sustainability;
12. Prepares statistics and other information to demonstrate the effectiveness of the food quality and sanitation standards;
13. Provides value for money information and analysis to advocate and defend the interests of the Department;
14. Meets regularly with other management staff;
15. Prepares and maintains in good standing all policies relevant to the Departmental Programs and Services;

Provides an effective and efficient Food Services Program By:

1. Supervises and maintains program operations as well as the distribution of the food for the community meals on wheels program;
2. Ensures all buildings and equipment associated with the Department are in a good state of cleanliness;
3. Assists other management staff with personnel matters affected by labour/management negotiations and agreements;
4. Deals with Departmental issues in a timely and appropriate manner;
5. Liaises with local government inspectors (e.g. health inspector);
6. Collaborates with the Food Production Supervisor, the Head Chef, the Dietitian, and the nursing and care team to ensure individual nutritional and dining food preferences and needs are understood and accommodated to the extent possible.

Ensures all buildings and equipment associated with the Department are in a good state of cleanliness by:

1. Liaises with local government inspectors and funding agencies on matters related to health, hygiene, and infection control
2. Deals with departmental issues in a timely and appropriate manner; and,

The incumbent has staff and is responsible for:

1. Prepares and writes position descriptions;
2. Hires and disciplines staff up to and including termination;
3. Maintains acceptable staffing levels as well as ensures the staff have adequate skills, abilities and temperament to perform the duties expected of them;
4. Plans, assigns and evaluates the work of: 1) Foodservice Workers; 2) Housekeepers/ PALs/Security; 3) Cooks; 4) Head Chef; 5) Food Services Supervisor
5. Trains and orients staff to their job responsibilities;
6. Ensures staff have appropriate credentials and these are maintained in good order;
7. Ensures staff have appropriate dress code in the performance of their duties and in consideration of, as well as consistent with organizational policy and guidelines;
8. Ensures staff receive appropriate health and safety instructions associated with their work and in the interests of public and client safety including participation in disaster preparedness seminars and training;
9. Conducts performance evaluations;
10. Administers union contracts and participates in the grievance procedure where necessary;
11. Aprroves overtime, leave of absence and vacation request for the department in accordance with organizational policies and guidelines.

Administers Organization Risk and Mitigation Management

1. Minimizes any occupational risk to residents and staff and dealing with hazards in an appropriate and timely fashion;
2. Provides residents and staff with appropriate training and orientation materials; and,
3. Adheres to governmental standards by using appropriate monitoring, auditing and evaluating services and forwarding the necessary information to the Management team;

Administers appropriate and effective programs and services on behalf of residents by:

1. Is cognizant of the Residents’ medical, physical and emotional problems in collaboration with care and support staff;
2. Ensures completion of assessments of residents food preferences with updated records;
3. Supports the Head Chef and the Food Services Supervisor to develop a therapeutic menu, provide food choices, and meet the individual needs of resident and community meals on wheels clients;
4. Participates in multi-disciplinary team conferences;
5. Is responsible to implement and maintain a Quality Assurance Program for the Department of Support Services;
6. Is responsible for in-service programs for the department;
7. Participates in the quarterly/monthly residential meetings when required and address their needs and concerns;
8. Conducts annual surveys of residents’ food preferences;
9. Ensures all menu planning is complete and the appropriate documents posted on community bulletin boards;
10. Maintains appropriate records;

The incumbent also performs other duties as required.

QUALIFICATIONS 

• A graduate of a Two Year Foodservice Supervisor Program;
• Possess a minimum of five year’s recent related experience in health care;
• Supervisory training and three years of managerial experience; and,
• Eligibility to be a member of the Canadian Society of Nutrition Management
• Successfully completed or enrolled in the Canadian Health Care Associations Long Term Care Senior Management course or the equivalent;

Skills and Abilities

• Ability to assess the daily needs and requirements of the residents and adult day care clients;
• Motivate, instill confidence and build morale;
• To operate computers, faxes, scanners, digital cameras, photocopiers, and other electronic and electrical machines consistent with the needs of the position;
• To be conversant in the use of and effectively employ software programs including Word, Excel, Visio, Adobe (all components-Reader, Photography, & PDF) , Power Point, Desk Top Publishing;
• To support and follow goals and objectives of the Society;
• Ability to establish and maintain effective working relationships with residents, staff, suppliers, medical practitioners and the general public;
• Ability to communicate extremely well, in both writing and orally;
• Must be a skilled negotiator and mediator;
• Must have drive and enthusiasm and be able to taken on challenges;
• Must be able to work independently and exceptionally well as a team member;
• Ability to teach and supervise others;
• The incumbent must have a valid BC Drivers License and must maintain that in good standing at all times;
• The incumbent must have a vehicle for work; and,
• Physical ability to carry out the duties of the position.

PERSONAL SUITABLITY:

• Demonstrate tact, courtesy and understanding in communicating with residents, their families, staff and the community even under the direst of circumstances;
• Show leadership;
• To work collaboratively with peers in the interest of the organization;
• To work flexible hours to meet the needs of residents and the organization;
• To travel to other communities on behalf of the organization; and,
• The incumbent must be willing to drive themselves to other locations for work related activities.

HOW TO APPLY 

Apply on the webpage HERE.