Support Services Manager – Job Description
Location: Wexford Creek Senior’s Community, Nanaimo BC
Please direct all questions or applications to Nikita Towe – Human Resources Coordinator ntowe@simpeq.ca 250-753-4044 ext 103
Job Summary:
Reporting to the Chief Operations Manager. This position assumes the role as a leader in planning, directing, developing, and managing the support services department. The responsibilities include meeting and adhering to professional standards, complying with organizational and corporate policies and procedures, supporting corporate and organizational missions, goals, and values; promoting teamwork among associates and fostering positive resident outcomes. Excellent interpersonal and written communications skills as well as the ability to work well with others and be sensitive to their problems, concerns and goals. Being ‘on call’ in the event of an emergency will be a requirement of this position.
Responsibilities:
- Help the team to promote and maintain an atmosphere or harmony and a peaceful home like environment.
- Culinary certificate from recognized Institution preferred
- Knowledge of Hazard Analysis Control Points principles (HACCP).
- Food
Service Nutrition Manager designation. (CSNM)
- Commitment to continuous education.
- Maintenance and upgrading of immunizations.
- Commitment to provide the highest quality of service.
- Comply with all employment requirements as detailed in the Simpe Q hiring package and Licensing guidelines
- Conducts regular meetings with staff to inform educate or discuss changes, or updating of procedures and standards.
- Maintains budget and monitors expenditures for assigned areas.
- Supervises inventory for food requirements. Monitors supplies and resolves discrepancies with suppliers.
- Reviews, evaluates, and implements policies in coordination with the views and wishes of ICC.
- Expectation of knowledge and the daily practice ICC and Simpe Q policies and procedures related to position.
- Complete audits in accordance with Licensing requirements.
- Supervises work assignments and evaluating performance.
- Ensures safety practices and procedures are adhered to.
- Knowledge of therapeutic diets.
- Ensures resident and personal safety.
- Oversees and updates standards and procedures for assigned area.
- Participates in the orientation, training and continuing education of staff.
- Conducts regular meetings with staff to inform educate or discuss changes, or updating of procedures and standards.
- Maintains budget and monitors expenditures for assigned areas.
- Ensures consistent staffing levels.
- Completes probationary and annual performance appraisals.
- Responsible for quality assurance activities such as ensuring correct food safe temperatures are hot/cold and holding service.
- Requisitions maintenance and/or housekeeping or laundry repairs are addressed by maintenance department.
- Consults with clinical dietitian for diet modifications and changes resident food preferences as required. Supervises inventory for food requirements. Monitors supplies and resolves discrepancies with suppliers.
- Evaluates resident meal services including tray service and dining rooms to ensure established standards of quality and quantity are maintained and oversees the preparation, portioning and/or serving of meals.
- Plans and develops recipes according to nutritional and therapeutic diet needs of the facility and estimates food requirements.
- Processes diet orders as required by making appropriate menu substitutions for standard, texture modified and therapeutic diets. Advises food service employees and dietitian as required.
- Attends meetings as requested: discusses appropriate action with dietitian and relays outcomes to staff.
- Oversees the ordering all products related to Dietary, Laundry, and Housekeeping Chemicals, Paper Products, Linens etc.
- Performs other related duties as assigned by COO/ Directors.
Regulations:
Adheres to regulations outlined in the following Acts and Legislations:
- The Criminal Records Review Act [RSBC 1996]
- The Freedom of Information and Protection of Privacy Act [RSBC 1996]
- B.C.’s Health Care (Consent) and Care Facility (Admission) Act
- Patients Property Act
- Community Care and Assisted Living Act
- Residential Care Regulation
- Adult Guardianship Act
- WorkSafe B.C. Regulations
- Satisfactory present and continuous medical screening in compliance with the Province’s immunization and tuberculosis control program
Resident Safety
● Perform all duties in a manner in which client safety is the focus.
● Report any unsafe activities that may cause harm or injury to a client.
● Educate other co-workers/colleagues on the proper safety techniques when there is a possibility of endangering a client.
● Observe and correct any unsafe behavior demonstrated by client.
Physical Demands:
- Job requires a significant amount of sitting, standing, reaching, walking, lifting and walking (according to the National Occupational Classification (NOC) Definitions, this job is considered “Medium”).
- Lifting 50lbs maximum.
- Frequently lifting and/or carrying objects up to 20lbs.
- May involve sitting with pushing and pulling or arm and/or leg controls.
- Must be able to handle stressful situations in the workplace.
Health and Safety Risks:
● Physical:
- Muscle strain from lifting, transferring, turning clients
- Dealing with aggressive clients
- Repetitive strain injuries
● Ergonomic:
- Working at a desk/computer
● Chemical:
- WHMIS & Control products (e.g. Cleaning products, skin & wound products, shampoos, soaps, antiseptic and antibacterial solutions, Oxygen)
● Biological:
- Contact with blood & body fluids
- Exposure to illnesses common to communal living environments (Influenza, colds, GI illnesses, other bacteria & viruses)
- Plants and animals
- Needle stick injuries
● Radiation
