Support Services Supervisor - Vancouver

JOB SUMMARY

Position: Support Services Supervisor 
Company: Fair Haven Homes Society
Job Location: Vancouver, BC, Canada
Type: Full-time, Permanent
Salary: $28.65 per hour

Work Performed:

• Supervises support services staff by coaching, mentoring, training, providing direction according to regulations and best practices, including but not limited to food safety, infection control, and occupational health and safety. Fosters a collaborative work environment that supports learning and development.
• Assists with interviewing new employees; provides an orientation to new team members, coordinates work assignments, recommends and carries out related training and orientation requirements, provides feedback to employees, and maintains an efficient and effective operation of the service and quality standards through the performance of audits and feedback to staff.
• Scheduling and coordinating work assignments; responds to and processes employee scheduling requests; employee payroll administration and liaises with payroll regarding employee inquiries.
• Manages effective use of resources by estimating food requirements, handling food orders, receiving support service supplies, and resolving discrepancies with suppliers; performs financial responsibilities; monitors and keeps equipment in good repair.
• Ordering of products in accordance with buying specifications.
• Estimates food requirements in collaboration with food service staff; oversees the storage of food and related items according to established standards.
• Maintains and recommends inventory supply levels utilizing methods that minimize spoilage, loss, and waste; carries out an effective inventory management process that tracks the receiving, storage, redistribution including rotation of supplies, such as foods, to minimize spoilage and waste. Ensures the orders and deliveries are consistent and resolves discrepancies with suppliers.
• Evaluates support services to ensure the established standards and work quality are maintained through daily rounds and audits; oversees the implementation of service guidelines; develops and delivers required training and orientation.
• Assists with labeling resident clothing, facility linens; sorting/folding, etc.
• Prepares and maintains reports, statistical information, and departmental records as required by facility policies and procedure, Ministry of Health, and government legislation; maintain support services forms, binders, and manuals, etc.
• Regularly reviews related equipment and appliances to ensure they are working effectively; calls related companies for repairs; make proposals for improvement as needed.
• Arranges the staffing for ad hoc support service duties, such as remodeling and painting of resident suite.
• Carries out contingency plans in response to emergencies and/or challenges to or interruptions in services.
• Conducts incident investigations of work-related injuries in Support Services and reviews relevant system and work process for work safety; engages employees in safety education; participates in the Occupational Health and Safety Committee as required; attends and assists in leading department meetings and huddles.
• Performs other duties as assigned.

Qualifications:

Education, Training, and Experience:

• Graduation from a recognized two-year program in Food Services Supervision, plus a minimum of one year of strong operation food and housekeeping industry supervisory experience or an equivalent combination of education, training, and experience
• Membership in the Canadian Society of Nutrition Management (CSNM) is an asset
• Diploma in Building Services Worker (BSW) is an asset
• Comprehensive health and safety knowledge and training
• Current Food Safe certificates Levels I & II
• Support service experience in a health care setting is preferred

Skills and Abilities:

• Strong communication skills with the ability to communicate effectively both verbally and in writing
• Excellent interpersonal/supervisory skills with the capability to motivate and lead staff
• Strong problem-solving skills with the ability to resolve conflicts and maintain a harmonious work environment
• Strong organizational skills with the ability to prioritize work according to the organizational goals and objectives
• Ability to operate related equipment, including having strong computer skills in Microsoft Office
• Demonstrated initiative and a positive attitude
• Physical and psychological ability to carry out the duties of the position

If you have Food Services/Housekeeping Supervisory experience we look forward to hearing from you.

To Apply - Follow the link to the hiring website for further information.