Saturday, July 24, 2021

Food and Beverage Manager - Victoria

 

JOB SUMMARY
Position: Food and Beverage Manager
Company: 
Four Points by Sheraton Victoria Gateway
Job Location: Victoria, British Columbia, Canada
Type: Full-time, Permanent

Work Performed:

Developing and Maintaining Budgets

  • Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
  • Maintains a positive cost management index for restaurant operations.
  • Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

  • Manages the Food and Beverage departments (Restaurant, Patio, Banquet and Grab and Go)
  • Supervises and manages employees.
  • Manages all day-to-day operations.
  • Understands employee positions well enough to perform duties in employees' absence.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Oversees all culinary, restaurant, beverage and grab and go operations.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Provides excellent customer service to all employees.
  • Responds quickly and proactively to employee's concerns.
  • Provides a learning atmosphere with a focus on continuous improvement.
  • Provides proactive coaching and counseling to team members.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Ensures and maintains the productivity level of employees.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
  • Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

  • Provides excellent customer service.
  • Responds quickly and proactively to guest's concerns.
  • Understands the brand's service culture.
  • Ensures that all employees, team leaders and managers understand the brand's service culture.
  • Sets service expectations for all guests internally and externally.
  • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
  • Ensures all banquet functions are up to standard and exceed guest's expectations.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Conducts performance reviews in a timely manner.
  • Promotes both Guarantee of Fair Treatment and Open Door policies.
  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
  • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
  • Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Qualifications:

High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area
OR
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

To Apply - Follow the link to the hiring website for further information.