JOB SUMMARY
Position: Food & Beverage Senior Manager
Company: Whistler Blackcomb
Job Location: Whistler, BC, Canada
Work Performed:
- Lead strategic business planning initiatives and implement in their business, resort-wide, and with Vail Resorts as required.
- Collaborate on business, concept, and product development in conjunction with the Senior Director of Food and Beverage, Vail Resorts F&B Center of Excellence (COE), Vail Resorts Enterprise F&B Leadership, and the F&B Senior Management Team while leading these initiatives during implementation and operation.
- Collaborate on and develop long term capital and growth initiatives through the capital planning process with the Senior Director of Food and Beverage, Vail Resorts Enterprise F&B Leadership, and the WB F&B Senior Management Team.
- Lead the talent development, succession, performance evaluation, performance management, compensation and on-going performance feedback for a team of reports that includes both leaders and employees.
- Lead and verify Safety and Food Safety plans and initiatives that deliver at the high standard that reflects the values of Vail Resorts and as required by law/regulation.
- Be accountable for COS issues and be able to offer solutions to these issues.
- Review and communicate weekly financial reports; knows how to drive performance in contribution, labor and COS.
- Lead labour management and follow up on scheduling and labor management issues and will offer direction and prompt solutions to these issues.
- Be a steward of the environment and take ownership of WB and Vail Resorts Zero Waste initiatives, providing company-wide leadership for the network.
- Deliver guest service that reflects industry leading standards for the international restaurant industry and the high expectations of Vail Resorts guests.
- Build strong relationships with government, business and community, and participate in resort initiatives with all of these partners.
- Oversee all mandated licensing needs for multiple businesses.
- Oversee the development and maintenance of 3rd party contracts and relationships.
- Support and develop partner and strategic alliance relationships division-wide.
- Liaise with Marketing, Sales, and the Food and Beverage Division to ensure coordinated initiatives are driving business and that the brand is managed and cultivated.
- Implement and act on Customer Satisfaction Metrics (GX) to evaluate and optimize Net Promoter results against established targets, and communicate to recognize results, re-enforce consistent standards and to reflect best practices company-wide.
- Leads the F&B and WB Teams to deliver on our mission – The Experience of a Lifetime while demonstrating and coaching our Core Values, and Core Competencies.
- Understands his/her individual strengths and recognizes areas in which further professional development is needed.
- Helps employees understand their role in achieving our business strategy.
- Envisions shapes and executes the long term direction and strategy for his/her business.
- Lives the Vail Resorts values and inspires others to do the same.
- Develops leaders to support the organization’s long-term business strategy.
- Acts as a leading voice for their business, communicating vision and strategy while being responsive and sensitive to community issues.
- Makes tough decisions at the right time.
- Builds a strong and diverse team, leverages the talents of each contributor to achieve maximum business results.
- Develops and shares a sharp understanding of competitive intelligence; and deploys a competitive strategy that enables the resort to dominate its market.
Qualifications:
- Demonstrates and leads our Core Values: Be Safe, Do Right, Do Good, Have Fun, Drive Value, Serve Others
- Demonstrates and leads our Leadership Competencies: Drive, Out Front, Re-imagine, Develop, Connect, Passion
- Takes on new responsibilities in an evolving leadership and business environment.
- Seeks to generate revenue opportunities by creating new, and enhancing current businesses.
- Has their finger on the pulse of employee morale.
- Knows how to maximize the current experience and incessantly seeks out the experience of a lifetime for our employees and guests.
- Regularly evaluates the feasibility of existing businesses and discontinue those that are not profitable.
- Makes personal and professional growth possible for all employees.
- Understands and leverages experience and service benchmarks in your market.
- Increases shareholder value by setting accurate and challenging performance targets and deploying the business assets for maximum return.
- Instills pride in the team and encourages members to feel proud about their accomplishments.
- Understands and leverages experience and service benchmarks in the leisure/hospitality industry.
- Must have B.C. Serving it Right as well as Food Safe Management Certification
To Apply - Visit the company website for further details.
