Business Title: Manager, Support Services, Food Operations
Company: Vancouver Coastal Health
Working Site: Surrey, BC
Full/Part Time: Full-time, Regular, Contract
Hours: 0800-1600
WORK PERFORMED
Education & Experience
Hours: 0800-1600
WORK PERFORMED
- Be responsible and accountable for the leadership and food operations staff management, in-house patient & resident food service and retail food services within the assigned Lower Mainland site/facilities that may include facilities of Vancouver Coastal Health, Providence Health Care, Provincial Health Service Authority and Fraser Health (reference as Lower Mainland BISS).
- Be responsible and accountable for understanding and implementing BISS policies and service standards, creating and leading key operational projects (as assigned) and supporting other colleagues with similar responsibilities.
- Be responsible for creating and maintaining a specific Service Level Agreement (within the BISS template and framework approach) for their facilities/sites and the SLA will include all BISS support services.
- Together with the colleagues of Contract & Operational Services team and the Regional Director, be responsible for building and maintaining exceptional customer and, as appropriate, operational vendor relations that deliver consistent performance to commonly required standards.
- Anticipate major changes at your site/facilities that impact services, and plan and implement mitigating strategies.
- Be expected to participate in a respectful and productive manner, provide and accept thoughtful counsel and advice, and fully support decisions made by this team.
QUALIFICATIONS:
Education & Experience
- Baccalaureate in Dietetics or Nutritional Science from an accredited university is required.
- Graduate of Dietitians of Canada accredited Dietetic Internship Program, Current Registration with the College of Dietitians of British Columbia.
- At least 5 years of recent working experience in a food operations management role in a health facility is required, or a combination of education and experience.
Knowledge & Abilities
- Broad knowledge of health facility support service operations.
- Comprehensive knowledge in contract management, and cost/benefit analysis.
- Practical understanding of contract law and commercial terms & conditions.
- Extensive experience in managing partner/vendor relationships.
- Extensive experience in managing projects to achieve results.
- Broad knowledge of the BC Health Care Industry environment.
- Effective leadership and communication skills to foster a respectful and motivating environment.
- Competently utilizes spreadsheet and word processing applications at an intermediate to advanced level and has a comprehensive knowledge of computerized purchasing systems, including e-commerce applications.
- Strong analytical, organizational, communication, interpersonal and administrative skills.
