Senior Food & Beverage Manager - Victoria

  

JOB SUMMARY
Position: Senior Food & Beverage Manager
Job Location: The Westin Bear Mountain Golf Resort & Spa Victoria, 1999 Country Club Way, Victoria, BC, Canada
Type: Full-time

Work Performed:

Operations, Budgets and Profitability

• Manages all F&B and Culinary day-to-day operations.
• Achieves budgeted revenues & expenses and maximize profitability related to the food & beverage department.
• Measures, analyzes, and communicates F&B financial performance using a variety of financial and non-financial data including controllable costs, sales revenue, guest satisfaction, and employee engagement data.
• Ensures compliance with business operations, rapidly changing Provincial Health orders and legal regulations.
• Complies with all Food Safe and Serving it Right regulations
• Implements & manages all company programs to ensure compliance with SOP’s.

Business Strategy Development and Execution

• Executes rebranding of the renovated outlets and banquets to better align with changing hotel guest profile and local clientele.
• Stays current with industry trends and monitors strengths and weakness of competition.
• Develops and executes business plans designed to maximize property customer satisfaction, profitability, and market share.
• Experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability.

Sales and Marketing

• Markets the food & beverage outlets, develop and manages the implementation of menus, package deals, promotions, displays, decorations and presentation within corporate guidelines to meet / exceed sales and financial goals and objectives.
• Identifies and champions creative marketing solutions that fit the brand and property needs.
• Oversees the development and implementation of innovative promotional and sales events by seeking out creative ways to improve service and increase business volumes.
• Develops innovative means for capturing new streams of revenue through newly created and renovated facilities such as brewery and meeting & banquet spaces.
• Works with sales and marketing teams to establish and manage strategic plans, goals, and action plans.

Staff Management

• Ensures staff adhere to Standard Brand and Operating Procedures, Safety and emergency protocols, including COVID-19 protocols and Staff Policy Manual.
• Ensures staff have a deep understanding and respect for customer service standards.
• Provides timely, real-time feedback to managers and hourly employees on service and operational standards, including feedback and reinforcement of standards on even the smallest of service and operational details.
• Creates and supports clear lines of responsibility for management team, including coverage and oversight throughout the day.
• Coordinates, attends, and leads department meetings.
• Hires, motivates, develops, and manages workforce performance.
• Ensures high performers are retained.
• Motivates, coaches, and develops staff to ensure the best results.
• Manages performance and non-performance.
• Encourages innovation.
• Delegates effectively.
• Resolves conflict.
• Provides a work environment conducive to achievement and growth.
• Manages resources, and projects.
• Celebrates and rewards success.
• Leads by example.

Qualifications:

Technical Skills

• Familiarity with all aspects of F&B Operations.
• Proven people management skills
• Strategic planning and execution.
• Change management and strong leadership skills during challenging times, example: COVID-19, major renovations.
• General IT skills including working knowledge of MS Office suite.
• F&B POS and Marriott hotel systems: Oracle Micros Galaxy Lightspeed and CI/TY

Experience/Education/Training

• A minimum of 5 years’ F&B management experience as a F&B Manager in a convention, major chain restaurant or full-service hotel F&B operations.
• 2-4 year degree/diploma from an accredited university in Hotel and Restaurant Management, Food service or related professional area.
• Previous experience successfully improving business performance and results.

To Apply - Follow the link to the company website for further information.