JOB SUMMARY
Position: Assistant Manager, Food & Beverage
Company: Pacific National Exhibition - PNE
Job Location: Vancouver, BC
Full/Part Time: Full-time / permanent
WORK PERFORMED
- Assist the Manager, Food & Beverage with the planning and execution of Playland food outlets and events/functions
- Assist with the management and execution of year-round events, including catered events/functions, such as banquets, meetings, and concerts in the off season
- Assist with the management of a large complement of frontline employees (approx. 500 seasonal staff); provide instructions and direction to staff while troubleshooting food and beverage-related issues during events
- Create staffing schedules while ensuring that there are appropriate staffing levels for Playland F&B
- Oversee the recruitment, orientations, and training of new employees as needed
- Oversee functions related to inventory administration, including but not limited to, ordering, receiving, and inventorying food and beverage products
- Continuously strive to improve service standards and accountability by following up on and resolving any issues or concerns related to the Food & Beverage department
- Uphold a clean, well-maintained, and safe working environment
- Enforce policies and procedures in accordance with the Food & Beverage Department, FOODSAFE guidelines, Serving it Right, and all applicable legislation and company policies.
- Liaise with clients to ensure functions are running smoothly and according to plan and individual budgets
- Ensure customer satisfaction by understanding customer needs, as well as resolving customer complaints
- Ensure that all operating equipment and supplies are properly cared for, stored, and secured
- Provide guidance and leadership to staff; as well as manage their performance throughout their employment at the PNE
- Perform other related duties as required
QUALIFICATIONS
- Must have a minimum of 2-3 years of experience in a management role within the Food & Beverage Industry; previous experience in a reputable, high volume Venue setting is considered an asset
- Must have successful completion of Grade 12; post-secondary education in a related field is considered an asset
- Must have knowledge of Food & Beverage operations, and all applicable quality, hygiene, and liquor licensing legislation, regulations, and standards
- Excellent leadership and people management skills to effectively motivate team members and address performance concerns with staff
- Ability to foster effective working relationships with peers, subordinates, tenants, clients, and other external contacts
- Must have a proven track record of implementing and maintaining superior service standards, including excellent attention to detail and strong organizational and time management skills
- Must have sufficient financial and tech-savvy skills to perform billing and reconciliation duties
- Strong administrative capabilities, including working knowledge of Microsoft Office applications, and electronic and hard copy file management
- Ability to remain calm under pressure and effectively manage various situations involving clients
- Must possess outstanding written, oral communication, and presentation skills
- Ability to speak, read, write, and understand English for the purpose of written and oral instructions is required
- Must be able to work on an event-based work schedule, which will require extended hours and workweeks throughout the year (weekends and late nights); specifically, during the Playland, Fair and Fright Nights Season (May to October)
- Candidates must undergo a Criminal Record Check
To Apply - Follow the link to the company website for further information.
