Food & Beverage Supervisor - Vancouver

JOB SUMMARY 

Position: Food & Beverage Supervisor 
Company: Vancouver Aquarium
Job Location: Vancouver, BC
Full/Part Time: Full-time 

WORK PERFORMED

Promote and support excellent customer service, satisfaction and positive visitor experience

• Create a positive, friendly and welcoming environment for every visitor, guest and team member
• Ensure all team members have the necessary resources for operational success
• Communicate with team to ensure they are provided with any updates or changes to menus, policy, Aquarium news etc.
• Be the champion of all standards set out by the Aquarium
• Assist with and answer general visitor questions of programs, events, orientation and any other Vancouver Aquarium related inquiries. Act as a “Tour-Guide” with in the Aquarium
• Confidently discuss all our food and beverage offerings and assist with any dietary restrictions
• Maintain a consistent positive demeanor in all circumstances
• Ensure all visitor and guest feedback is promptly addressed and rectified
• Adopt the motto “if it is not right, we will make it right”
• Anticipate visitor and guest needs

Assist with the daily operations of the various food outlets: 

• Oversee the daily operation within the Food and Beverage outlets
• Ensure all products delivered to visitors and guests are of exceptional quality
• Assist with staff training and development
• Provide ongoing feedback and coaching to the team
• Delegate and assign tasks as necessary
• Assist in daily financial reporting and communication
• Review daily schedule and role assignments – adjust as needed
• Ensure all outlets have the required resources for operational success
• Champion of all health and safety protocol

Ensure high quality product experience is received by all visitor to the food outlet: *

• Ensure all visitor and guest requests are fulfilled and accurate prior to delivery
• Ensure all satellite stations are clean and fully stocked
• Make certain the cafes and surrounding areas are clean and organized
• Ensure proper rotation of all food and beverage items

QUALIFICATIONS

• Serving It Right certification is required
• Food Safe certified is preferred
• Clear background check is required
• Food services experience in a high volume fast paced environment is an asset
• Previous customer service experience is preferred
• Previous supervisory experience is an asset
• Possess strong leadership and people supervision skills
• Must be a motivated self-starter
• Take initiative and see tasks through to completion
• Strong time management skills with the ability to prioritize
• Excellent customer service and communication skills
• Possess strong problem solving and decision-making skills
• Be an organized leader and lead by example
• Ability to stand for extended periods of time
• Ability to safely lift, move and carry a variety of objects up to 30 lbs
• Be available during the week, including evenings, weekends and holidays is required

 

To Apply - click her for further information.