JOB SUMMARY
Position: Catering Manager
Company: River Rock Casino Resort
Job Location: Richmond, BC
Job type: Full- time, Permanent
Job Location: Richmond, BC
Job type: Full- time, Permanent
WORK PERFORMED
- Solicits, negotiates and books new and repeat business through mailing, on- site inspections, referrals, tradeshows, etc.; maximizes sales and profitability of the resort
- Plans, up-sells and details meetings and function with the client, including space requirements, dates, times, equipment, menus, billing instructions, etc
- Conduct site tours/inspections throughout the resort
- Manages and resolves guest issues efficiently and promptly
- Liaises closely with Food and Beverage/Kitchen to develop menus, pricing
- Liaises closely with the Banquets operation to ensure a smooth implementation of each event
- Develops strong relationships with Tourism BC, Vancouver and Richmond Tourism, airlines, travel agencies and other associations
- Maintain accurate records on all River Rock Casino Resort’s guests, orders, payments and expenses
- Develops and maintains knowledge of market trends, competition and guests’ requirements
- Assists the Director, Sales and Catering to develop new sales and catering marketing strategies to increase guest satisfaction and maximize profits
- Liaises and communicates effectively with all appropriate operational departments
- Develops and cultivates strong working relationships with all stakeholders (guests, ownership and employees)
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed
- High School Diploma
- Post Secondary hospitality or hotel education or suitable combination of education and experience
- SIR, Smart Serve or IGB Certificate
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Computer literacy in MS Office
- Experience with Opera/Fidelio, Micros an asset
- Minimum 3 years experience in Sales and Catering
