JOB SUMMARY
Position: Director of Hospitality and Support Services
Company: Compass Group
Job Location: Penticton, BC
Job type: Full- time
Job Location: Penticton, BC
Job type: Full- time
WORK PERFORMED
- Lead the opening of Food and Support Services in a new and dynamic Seniors Living Facility including a state of the art kitchen, resident dining rooms, a full service high-end restaurant and lounge.
- Manage multiple client relations.
- Ensure resident and customer satisfaction.
- Ensure compliance with strict quality assurance, health, safety and environmental programs.
- Ensure the nutritional requirements of the residents are met through menu planning, the development of standardized recipes, and production sheets.
- Monitor and evaluate meal preparation and service to ensure established standards are maintained for both quality and quantity of all meals.
- Develop and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery.
- Hire, orientate, supervise and delegate tasks and evaluate the performance of the food service, maintenance and housekeeping staff.
- Maintain appropriate budgetary and cost controls and provide operational reports to the Regional Director of Operations/District Manager as required.
- Implement and control a Food Safety Plan that incorporates all Quality Assurance measures including but not exclusive to HACCP, WHMIS, and all WSIB/WCB regulations; plus comply with the Company Audit procedures and schedule.
- Maintain inventory control and complete all financial reporting according to the Compass Group fiscal schedule.
- Knowledge of proper cleaning and sanitation procedures for a large scale setting.
- Canadian Society of Nutrition Management membership is an asset.
- Post-secondary education with at least 7 years of progressive foodservice management experience in a licensed full-service environment.
- Experience overseeing multi-sites, housekeeping and maintenance services is a definite asset.
- Demonstrated excellence in leading a first class customer-centric hospitality environment.
- Great knowledge of local provincial food premises regulations and applicable health and safety legislation.
- Strong leadership skills and proven ability to supervise and secure the co-operation and engagement of the managed employees.
- Experience in large quantity food preparation, financial planning and food purchasing.
- Demonstrated creative flair for menu planning, preparation and presentation.
- Excellent verbal and written communication and interpersonal skills.
- Proficiency with MS Word, Excel and Outlook.
- Able to work and communicate effectively with the residents and guests.
- Effective team player who works collaboratively with others.
- Advanced Food Safety Training (AFST) plus Level 1 and 2 Health and Safety Certification training (or willing to complete within 90 days of hire).
