JOB SUMMARY
Position: Support Services Manager I
Company: Aramark
Job Location: Burnaby, BC
Job No: # 378657
WORK PERFORMED
- The Support Services Manager plans, administers and directs all unit activities related to food and facilities service, including Aramark and client financial accountability, and compliance with the standards established by Aramark Healthcare, regulatory agencies and client to provide optimal managed services and drive patient and customer satisfaction.
- Establishes and maintains effective working relationships with other departments to provide a unified food service experience for patients, residents, visitors and employees.
- Ensures compliance to food safety, sanitation, and overall workplace safety standards.
- Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities.
- Provides overall direction and manages performance for all Food Service Supervisors and front line employees, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding.
- Directs, staffs, and trains food service department regarding food presentation, quality, cost control, and cash handling.
- Develops operational component forecasts and is able to explain variances. Responsible for component's accounting functions.
- Ensures compliance with all contract obligations.
QUALIFICATIONS
- Bachelor's Degree or Diploma in Food Service & Nutrition Management is required.
- Requires a minimum of 6+year’s progressive experience managing a multi-unit site operations with $1 - $2 million financial and operational responsibility for the sites / departments.
- Healthcare Food Service management, Environmental, Facility engineering role in large complex site preferred.
- Familiarity with PIDAC (Provincial Infectious Disease Advisory Committee) is an asset
- Ability to communicate (both verbal and written) effectively with clients, customers of the client and support staff.
- Ability to write business letters, summaries and reports, using prescribed format and conform to all rules of punctuation, grammar, diction and style.
- Ability to work with mathematical concepts such as probability and statistics.
- P&L accountability and/or contract-managed service experience is desirable.
- Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information.
