JOB SUMMARY
Position: Customer Service Manager
Company: Key Equipment Services
Job Location: Burnaby, BC
Job type: Full-time
WORK PERFORMED
- If you are a leader who excels in delivering good customer service experience to internal and external stakeholders, we want you to be part of our team!
- The primary responsibility of the Customer Service Manager is to oversee the customer service, dispatch, warranty administration, planned maintenance, invoicing, quotes, and all other functions of service to ensure we are delivering customer service excellence to our valued customers across multiple branches.
- The individual within this role will ensure the smooth functioning of administrative processes related to customer service and dispatch, while also developing and driving strategic approaches to increase efficiency, customer satisfaction and meet the Company objectives.
- Other aspects of this role include maintaining manufacturer relationships, resolving escalated concerns, customer service reporting, as well as hiring, training and onboarding new team members.
QUALIFICATIONS
- 4 to 5 years of management experience preferably in the hospitality industry
- Leadership ability and team building skills to effectively supervise, motivate and train professional staff
- Experience in budget management and a track record of delivering service excellence
- High level of proficiency with Microsoft Office productivity suite (Word, Excel, Outlook)
- Minimum typing speed of 50 wpm
- Ability to effectively communicate, both verbally and in writing
- Well-developed problem-solving skills and ability to develop conceptual alternatives
- High degree of resourcefulness, flexibility, and adaptability
- Ability to keep information confidential
- Occasional travel may be required
