JOB SUMMARY
Position: Food and Beverage Event Supervisor
Company: Calgary Stampede
Job Location: Calgary, AB
Job Type: Part-time
Work Performed:
- Interact with guests and team members to ensure satisfaction and personalized service while identifying opportunities to improve guest experience
- Monitor events to ensure all guests receive exceptional customer service
- Respond quickly and proactively to all employee and guest concerns
- Lead teams to maintain a clean and safe work space for all guests and colleagues to ensure CS standards and industry regulations are followed
- Work closely with F&B Sr. Event Supervisors and F&B Team Leads to ensure that all client expectations and event timelines are well understood, and events are executed smoothly
- As assigned, act as the main F&B contact throughout the set up and delivery of event service – liaise with client on meal service timing etc.
- Monitor catering service staff to ensure they are following departmental standards and operating procedures at all times
- Work with F&B Team Leads in organizing set up, service and tear down of all events in a timely manner
- Ensure effective communication between FOH and BOH to ensure smooth execution on the day of the event
- Ensure service staff are knowledgeable of menu items being served and are accommodating all special requests including allergies and dietary needs
- Ensure all constructive feedback is received from the F&B Team Leads and communicated to the Sr. Event Supervisor
- Ensure catering post-event evaluations are being completed by F&B Team Leads with detailed feedback
- Assist with formal staff training of the catering department and orientation
- Organize pre-function and post-event shift meetings, ensuring meetings are informative and motivational
- Build strong team relations and ensure the work of others is recognized and rewarded
Qualifications:
- Minimum of 4 years catering or restaurant experience in a supervisory role
- Preferred Bachelors or better in Hospitality and Resort Management or related field.
- Exceptional communication skills with the ability to communicate clearly and confidently in groups or one on one conversation
- Must be available to work weekends and holidays, including early morning or late evening shifts
- Must be able to lift, carry and balance heavy oval trays a distance of 30 m
- ProServe Liquor Training and Alberta Food Safety Certification
- High school or equivalent education
- 18 years of age or older
To Apply - Follow the link to the company website for further information.
