JOB SUMMARY
Position: Director, Retail Food Services
Company: Vancouver Coastal Health
Job Location: Vancouver, BC
Full/Part Time: Regular Full Time
Salary: $52.11 - $74.90 per hour
Job Reference: 172901-esa
WORK PERFORMED
- Report to the Executive Director, Food Services.
- Be accountable for leading the retail food services strategy and related service contracts across the health authority. This includes oversight of retail services and systems at VCH sites such as cafeterias, coffee shops, vending and catering services ensuring a positive customer experience.
- Use innovation and creativity to develop short and long-term departmental plans and strategies to effectively market and augment the retail services.
- Act as a senior leader and expert on retail initiatives, programs, technology, and systems and ensures consistency across VCH retail operations.
- Ensure effective forecasting and utilization of resources and compliance with departmental commitments. Develops goals and objectives for the portfolio and provides recommendations to the Executive Director regarding strategic direction, new initiatives, business development, and partnership opportunities.
- Promote operations and service excellence and quality through the evaluation, improvement and enhancement of retail food and catering services; develops proposals for new or expanded services or redistribution of resources.
- Assess, implement, monitor and continually improve training and education tools for staff and ensure employee training, implementation and managing of performance improvement plans. Manages the contractual relationship between VCH and designated vendors and contract services.
- A level of education training and experience equivalent to a Bachelor’s Degree in Food Service Management or related field.
- Ten (10) years’ recent, related experience including three (3) years’ of leadership experience in retail food services management in a hospital or similar large institutional environment.
- Experience in a unionized environment is an asset.
- Experience with ability innovative marketing, digital technology platforms and communications strategies an asset Certification in a recognized Food Services Management program or eligible for membership in Canada Society of Nutrition Managers (CSNM).
- Advanced Food Safety designation.
- Valid BC Driver’s License as local area travel requires the use of a vehicle.
