Director of Restaurant Operations - Calgary, AB

JOB SUMMARY

Position: Director of Restaurant Operations

Company: Concorde Group Administration
Job Location: Calgary, AB
Job type: Full-time

WORK PERFORMED

• Develop high-level strategies to improve customer service, generate revenue and productivity while controlling expenses across multiple brands
• Establish improvement objectives in these areas and manage objectives towards completion.
• Audit venue execution with Regional Managers and provide constructive feedback.
• Elevate overall service standards across all brands and hold regional and venue level managers accountable for service standard delivery through constructive feedback and continuous coaching.
• Host weekly meetings with Regional Managers that support growth and development at the business and personal/ career level.
• Assist in the creation of marketing plans and strategies.
• Develop new and analyze existing policies and procedures to ensure efficient operations.
• Active leadership in Head Office initiatives, ensuring compliance with all applicable requirements and delegating competent supervision for initiatives as applicable.
• Act as a liaison from Front-of-House to Back-of-House operations and collaborate to proactively avoid and resolve issues in a timely fashion.
• Effectively communicate across all areas of the business, including Head Office support teams, Front-of-House and Back-of-House operations.
• Consult and negotiate on vendor contracts to ensure high quality inputs at the best available price and ensure venues maximize use of Concorde’s identified preferred vendors.
• Ensure period-end processes for inventory control are complete and accurate.
• Continually review periodic financial results to ensure labor, product cost and promo budgets are met and responds proactively to analyze and address budget variances.
• Provide regular direction and support to direct reports; including development plans and the performance management process.
• Consult on the development of training plans within venues with the goal of creating the highest quality customer service.
• Execute Human Resources strategies to grow and develop a team of future leaders to support company growth, participating in company succession planning initiatives to maintain a “growth from within” strategy
• Execute Human Resource Strategies to recruit and retain high quality talent and reduce turnover.
• Administer prompt, fair, and consistent performance management (and investigations where necessary) for all confirmed or alleged violations of company policies, rules, and procedures.
• Be knowledgeable and professionally execute Human Resources processes and policies in accordance with deadlines.
• Fully understand and ensure compliance at all venues with Occupational Health and Safety, Alberta Human Rights, Alberta Employment Standards legislation.
• Ensure proper reporting of venue incidents involving staff or patrons.
• Communicate with Regional Managers on timelines given for openings, renovations, events & meetings. Note and align logistics needed with Regionals and the Executive Team.
• Maintain professional dress standards and good hygiene standards at all times - especially when representing the company in front of patrons and business partners;
• Maintain high standards to promote company values, mission, and culture
• Collaboration and teamwork throughout all levels of the organization exhibiting leadership to drive shared success.
• All other job duties and support activities as required.

QUALIFICATIONS

• 1-3 years in a Senior Restaurant Operations role plus 5+ years of general management experience
• A post-secondary degree with a focus in business or another related field is considered an asset
• Outstanding organizational, analytical, and project management skills
• Strategic mindset with demonstrated success in the implementation of successful new initiatives
• Experience growing complex business strategies and reporting on the results using meaningful data and metrics
• Agile outlook with an ability to identify and execute on unique opportunities when they arise.
• Confident, driven, and dynamic leader with a proven track record of success in management roles  

 To Apply - Follow the link to the company website for further information.