JOB SUMMARY
Position: Hospitality Manager
Company: River Ridge Seniors Village
Job Location: Medicine Hat, AB
Job Type: Full-time, Permanent
Work Performed:
- Ensures that processes are in place that deliver effective and efficient quality hospitality services.
- Accountable for resident/client satisfaction in relation to the span of hospitality services.
- Engages with residents/clients regarding menu and service delivery and solicits feedback regularly.
- Keeps current and is responsive to industry trends.
- Demonstrates an ability to be flexible and balance shifting priorities of the daily demands of the department and the Home.
- Budget planning and preparation analysis, alongside ongoing financial monitoring.
- Responsible for purchasing, receiving, storing, and controlling all departmental supplies, which may include inventory controls.
- Performs internal and external scans to assess and manage equipment and supplies.
- Leads, mentors, and coaches their employees, and facilitates opportunities for education and personal growth among all.
- Effective and efficient allocation of employee resources to ensure hospitality services are delivered by participating in processes including recruitment and attendance management.
- Creates positive relationships with employees and unions while adhering to the collective agreements and terms of employment.
- Participates in the development or revision of policies and associated documents by providing feedback and suggestions while ensuring all employees are aware of new or revised policies.
- Ensures the flow of information to direct reports.
- Maintains standards of hospitality services and ensures that systems are in place that identify, address, and report on care home/program quality improvement and risk management issues.
- Ensure adequate buddy shifts, orientation and on-going training/education is completed.
- Ensures completion, implementation, and sustainability of all action plans resulting from hospitality service audits and surveys in consultation with the care home’s Leadership Team.
- Ensures maintenance of operational records (i.e., menus, production sheets, food and equipment temperatures and cleaning checklists) as required.
- Attends Resident and Family Council and Food Committee meetings as required.
- Ensures resident and family input with menu development.
- Maintains strict confidentiality of information gained because of the employment relationship.
- Pursues continual learning by participating in in-services and training/education programs.
Qualifications:
- Ability to communicate in English fluently, both verbally and in writing.
- Post-Secondary Education in hospitality management and/or Red Seal Chef and/or Registered Dietitian required.
- An undergraduate degree related to the portfolio or related field preferred.
- Current membership with Canadian Society of Nutrition Management.
- Provincial Food Safe Certification or equivalents.
- Current WHMIS certification.
- Five (5) years hospitality management experience in large and complex healthcare organizations, with continued growth in responsibilities including supervision of staff and operational management.
- User of menu planning software
- Experience managing a budget
To Apply - Follow the link to the hiring company for further information.
