Environmental Supervisor - Sherwood Park, AB

JOB SUMMARY

Position: Environmental Supervisor

Company: Optima Living
Job Location: Sherwood Park, AB
Job type: Full- time

WORK PERFORMED

• Creating an incredible dining experience for our residents and guests.
• Creating a warm and positive dining experience through customer-service excellence in every interaction.
• Supervising, leading, scheduling and motivating dining room staff.
• Serving meals with flourish, according to proper food-handling procedures.
• Prepare in-service training and complete inventories as assigned by the manager.
• Maintaining and managing standards of service in the dining room.
• Assisting the Executive Chef in hiring Servers.
• Supervises and mentors the Hospitality Services teams in provision of high-quality client-centred services.
• Follows policies, procedures and industry standards and is aligned with the Optima Way
• Leads delivery of flexible hospitality services in support of resident service.
• Develops and adjusts cleaning and laundry schedules, oversees, and evaluates completion of housekeeping and commercial laundry services.
• Develops guidelines and protocols for safe use and deployment of commercial laundry equipment, vacuums, extractors, floor polishers and chemical/ware-wash/detergents.
• Reviews all resident and family feedback to ensure services are realigned when necessary to meet customer expectations.
• Conducts monthly meetings with staff to ensure efficiencies, health and safety and company procedure compliance.
• Collects and maintains statistical information used to evaluate overall hospitality program effectiveness, client satisfaction and compliance with program objective
• Champions hospitality quality improvement initiatives by conducting service audits, interpreting results and making recommendations for improvement to the General Managers.
• Supports General Managers in financial management of culinary and housekeeping supplies and services including exploring and reporting on monthly variances, oversees month end inventory.
• Other responsibilities as assigned

QUALIFICATIONS

• You have restaurant or hotel serving experience, along with your Food Safe Level 1, Serving it Right and WHMIS certifications.
• You have 3-years of experience as a server team leader or similar position in the hospitality or seniors living industry.
• You demonstrated ability to supervise, coordinate and plan the day-to-day operation of the dining room.
• You’re upbeat and positive; bringing the good energy day to day.
• You can hit the ground running in a fast-paced environment, solving problems like a true pro.
• You’re a details person, an excellent communicator and a customer service superstar.
• You understand and respect the needs of seniors, their families and the professionals engaged in their care.

 To Apply - Follow the link to the hiring company for further information