Food and Beverage Training Manager - Burnaby, BC

JOB SUMMARY 

Position: Food and Beverage Training Manager
Company: Gateway Casinos Corporate Office

Job Location: Burnaby, BC

Job type: Full-time

WORK PERFORMED

• Assists in developing training documents and, coordinates and evaluates curriculum development, training outlines, reference materials and handouts for new employee training programs.
• Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors
• Works with Food and Beverage Managers, Human Resources, and Casino stakeholders to execute the rollout of food and beverage training material.
• Develops and establishes training objectives and standard to be consistent with the operational goals.
• Establishes quantity and quality output standards for personnel in all positions within the department.
• Determines appropriate instructional methodologies and formats; evaluates and recommends external programs, as appropriate to meet training goals and objectives.
• Implements and manages approved training programs and plans. Ensures that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented.
• Execute on site food and beverage training program for both management and front line staff.
• Oversees the delivery of individual and/or group training and instructional programs, based on previously established programs providing technical, operation, and customer service skills training.
• Supervises the trainers during training implementation, evaluates performance, and makes recommendations; motivates trainers to achieve peak productivity and performance.
• Serves as a resource to food and beverage operations in the identification and resolution of training concerns, which may affect the quality of services and supports the Food and Beverage Managers to meet corporate expectations and standards.
• Works with available internal programs to appropriately track all training completed, attendance of employees and creates a calendar for all training activities.
• Develops new techniques of service towards maximizing guest satisfaction and minimum operating costs
• Assists with the training for projects as required.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Performs audits of the food & beverage operations.
• Provides feedback, follow up, and coaching to the sites based on audit results.
• Informs and/or update executives, peers and subordinates on relevant information in a timely manner
• Assists sites identify measurable goals and creates strategic action plans to address any concerns that arise from the audit.
• Working with health and safety department to ensue standards adhere to government requirements.
• Assist in openings, menu roll outs, protocol or process change implementation for both culinary and front of house F&B departments.
• Ensure delivery of hospitality focused training is implemented at every level of people development.
• Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department’s financial performance.
• Performs other duties as required.

QUALIFICATIONS

• 3 + years experience in Front of House training in the food and beverage industry. Multi – unit/brand experience an asset
• Knowledge with LMS and content creation
• Ability to identify operational training needs
• Demonstrated ability to develop, implement and evaluate strategic training programs
• Knowledge and understanding of food and beverage operations and technical training standards and needs
• Knowledge and understanding of adult learning principles, and of a wide range of training methods, techniques, and formats
• Demonstrated success in facilitation and presentation skills
• Follow health and safety standards and strive for constant improvement to avoid health and injury hazards.
• Strong leadership, communication and collaborative abilities
• Strong business and management acumen
• Skill in organizing resources and establishing priorities
• Excellent knowledge of Microsoft software (Outlook, Word, PowerPoint and Excel)
• Reliable transportation for travel between sites

To Apply - Follow the link to the hiring company for further information.