JOB SUMMARY
Position: Regional Manager, Support Services, Food Operations
Company: Vancouver Coastal Health
Job Location: North Vancouver, BC
Full/Part Time: Full-time
- Plan, develop, implement and evaluate short and long range goals and objectives and operational opportunities in support of the identified strategic directions of the department and organization as a whole including new builds and redevelopment of site/facilities with a patient/resident focused approach.
- Be responsible for overseeing the sites operational and capital budgets, understanding and achieving the financial objectives, monitoring and regularly reporting on performance and recommending and implementing remedial strategies.
- Actively pursue improved quality of services by planning, implementing and verifying improvements in key processes. Identifies areas of improvement, provides technical advice and coordinates problem resolution.
- Manage service provider and in-house service performance utilizing Key Performance Indicators and other information, identifies variances and implements corrective action.
- Lead and participate in the regional planning process for the portfolio, consults and negotiates with internal user departments and external stakeholders as required to facilitate consensus, and to ensure a fully integrated, high quality, and cost effective service is provided.
- Working with the Regional Director, Food & Dietitian Services, and the Food Services Leadership Team, implement initiatives to enhance food service standardization, quality, productivity and innovative service delivery.
- Partner with the Manager, Dietitian Services to foster a cohesive relationship with clinical services to ensure department and clinical operations priorities are effectively managed within a patient/resident centred model of care.
- Work with/liaises colleagues of the BISS teams to expand and promote initiatives throughout Lower Mainland organizations.
- Develop and maintains a general knowledge of pertinent service provider contracts, particularly of service performance requirements.
- Provide leadership and support to all members of the team and motivates them towards the attainment of the departmental goals; recommends changes to organizational structures to reflect evolving needs and is responsible to ensure and support an on-going system for measuring performance.
- Promote and facilitate excellence in communication in keeping with customer service philosophy and good business practices.
- Respond to and resolves service related problems within the portfolio and seeks guidance from Subject Matter Expert colleagues as needed for other non-food services and retail services.
- Be responsible for the application of various collective agreements at their site/facilities; facilitates problem solving and decision making pertaining to various labour relations workplace issues; and works collaboratively with Human Resources staff accessing their advice and support as appropriate.
- Ensure that the Regional Director and other executive management as appropriate are informed of and aware of significant events and/or activities at other sites/facilities.
- Support the Manager, Dietitian Services in providing direction to students; as appropriate, collaborates with UBC Dietetic Program Coordinators and Dietitian Services (Food Operations) to develop and modify the food service/administration program to support the 5th Year Dietetic Student Program.
- Performs other related duties as assigned.
- Baccalaureate in Dietetics or Nutritional Science from an accredited university and current registration with the College of Dietitians of British Columbia.
- Minimum seven (7) years’ recent, related working experience in a food operations management role in a health facility or an equivalent combination of education, training and experience.
