JOB SUMMARY
Position: Catering Sales Manager
Company: DoubleTree by Hilton West Edmonton
Job Location: Edmonton, AB
Job type: Full-time, Permanent
Job salary: $53,000 - $59,000 a year
WORK PERFORMED:
- Plan, upsell and detail the meeting/function with the client, including space requirement, times, equipment, menus, billing instructions, etc. and submit the appropriate proposal and/or sales contracts. Complete appropriate paper work, i.e. Function sheets, change sheets, convention/group resume, reservation forms, Lost Business Reports, etc. and distribute to Hotel departments.
- Negotiate & prepare sales proposals and contract, understanding legal terms and conditions.
- Prepare proposals for potential clients and repeat business
- Exceed guest and team member expectations by providing the best service and maintaining a positive attitude
- Conduct site meetings with clients, and attend and/or assist hotel functions when needed
- Meet or exceed monthly sales revenue and activity quotas.
- Ensure that function set up meets and exceeds guest expectations by working closely with conveners and meeting planners; this is inclusive but not limited to meetings rooms, equipment requirements, food and beverage
- Achieve catering profit goals by ensuring that negotiated function prices are in line with hotel profit
- Effectively manage customer budgets to maximize revenue and meet customer needs.
- Manage existing client relationships while seeking new business for the hotel.
- Provide input and ideas towards marketing and sales strategies.
- Effectively solicit repeat group business.
- Prospect potential new clients for catering, and/or group room business
- Interact with guests to obtain feedback on product quality and service levels; able to respond to and handle guest problems and complaints.
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
- Attend pre-event meetings as needed to understand group needs.
- Accurately forecast group sleeping rooms and event revenue for groups.
- Attend networking and local community events acting as an ambassador for the hotel.
- Adheres to sales and catering policies & procedures; including Net Delphi processes
- Ensure accuracy in recording all details on contracts, proposals and correspondence with particular emphasis on menu information, pricing, organization and set-up and billing requirements.
- Other related duties as assigned.
QUALIFICATIONS:
- University or College degree or diploma in Hotel Management/ Business Administration or equivalent combination of education and work experience
- Previous Hotel experience
- Previous experience with Indigenous markets
- Previous catering services and/or hotel sales experience is required
- Ability to use standard software applications, such as Microsoft Office, and hotel systems Delphi.
- Preferred experienced in Branded and or full service hotel
- Knowledge of Event Service Operations
To Apply - Follow the link to the hiring company for further information.
