JOB SUMMARY
Position: Manager of Support Services
Company: Yaletown House
Job Location: Vancouver, BC
Job type: Full-time, Permanent
WORK PERFORMED
- Coordinate the daily activities of support services to ensure a high standard of product and service in compliance with legislative, regulatory acts governing long term care and the care home standards and expectations.
- Provide direct leadership and direction to the Support Service Supervisor and support service staff.
- Assist in the development, implementation, evaluation and compliance of maintenance and support service policies and procedures, standard operating procedures, safety data sheets and reporting systems to ensure compliance with applicable legislations and regulations and standards.
- Develop standardized menus and recipes according to the nutritional and therapeutic diet needs of the residents within the HACCP, Canada Food Guide and licensing standards. Ensure there are rotating menus.
- In conjunction with the dietitian, ensure the menus and recipes meet the nutritional and therapeutic diet requirements of the residents in accordance with required standards. Consult regularly and act on recommendations of the Dietitian.
- Plan, direct and manage the preparation and food services to ensure consistent high quality production outcomes utilizing standardized operating procedures, industry standards, related internal policies and procedures and external regulations and standards.
- Establish and maintain Food Service, Housekeeping and Laundry Audit programs to ensure compliance with the required standards
- Plan, direct and manage best practices for housekeeping environmental cleaning and laundry management for quality control and the prevention and control of infections in the care home.
- Make recommendations regarding operating budgets and monitor and adjust expenditures by being responsible for cost-effective purchase of supplies and services within approved operating budgets; receive supplies, resolve discrepancies with suppliers; minimize food spoilage, loss and waste; and monitor and maintain inventory / stock control of all support service supplies.
- Responsible for developing and directing educational programs for staff to ensure that new technologies and processes are integrated into job routines.
- Under the direction of the Director, assist with the Fire Safety and Emergency Preparedness planning and suggest revisions as it pertains to support services and ensure support service staff are trained on their respective responsibilities and duties.
- Responsible for the human resource management of support services in accordance with the care home’s human resource policies and procedures and the applicable collective agreements which includes: recruitment and orientation, work schedules, job duties and responsibilities, staff training, payroll, performance evaluations and attendance management. The Manager also supports the Director, when required, with the human resource management of maintenance staff. Must maintain current knowledge of and appropriately administer the applicable collective agreements.
- Responsible for conducting accident/injury reports for support services and maintenance, when requested, in compliance with WorkSafe BC regulations and liaising with external agencies/stakeholders with regards to attendance management, WorkSafeBC and Graduated Return to Work programs.
- Implement, evaluate and report on all performance measures to ensure compliance with Vancouver Coastal Health’s mandate and the Care Home’s Quality Improvement program and provide the Director with requested data and trend analysis.
- Chair the Food Advisory Committee to facilitate effective communication with the residents to obtain their feedback and ensure their concerns are addressed in a timely manner.
- Act as the designated Manager-On-Call, as scheduled.
QUALIFICATIONS
- Completion of a recognized two-year program in Food Service and Nutrition Management.
- Completion of a recognized integrated program in Environmental, Infection Control and Sanitation Management.
- Active Member of Canadian Society of Nutrition Management.
- Certified Nutrition Manager is preferred.
- Completion of Level II Food Safe Certificate.
- Human Resource Management Certificate.
- Leadership Training Certificate.
To Apply - Send your Resume to Kate Proudfoot at - kproudfoot@yaletown.org or apply through the hiring company.
