Manager of Support Services (Kamloops)

Manager of Support Services

Location: Brocklehurst Gemstone Care Centre (Kamloops, BC)

Compensation package: $65,000, 3 weeks vacation, excellent healthcare benefits, RRSP matching plan.

Relocation expenses: We will assist with relocation expenses for anyone that is requiring relocating from a different city or Province for this position.

Imagine working in a place that brings out the best in you and helps others feel right at home. We provide an environment that balances independence with support. We customize our care, so that it’s right for our residents and their loved ones. A funny thing happens when we encourage our residents to engage and enjoy—we do the same. This is healthy living at its finest. Join us.

Why work with Marquise Hospitality? We are a member of Compass Group Canada, the leading foodservice and support services company. We’re committed to delivering an exceptional experience within the Senior Living industry. Choose a job that makes a difference in people’s lives every day—including your own.

Now, if you were to come on board as one of our Manager of Support Services, we’d ask you to do the following for us:

• Manage the staff and day to day operation to ensure all contractual service levels are met and maintained in all areas including administration, staffing/scheduling, client/customer relations, production and knowledge of healthcare systems for all aspects of the Food, Housekeeping, Laundry and Maintenance services
• Complete all financial reporting including payroll, period summaries and sales reports in a timely and accurate manner
• Human Resource and Labour Relations management including complete administrative and personnel files, collective agreement, hiring, training and discipline
• Maintain appropriate budgetary, cost and inventory controls
• Develop and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery; working with the Recreation department, to develop and assist in the implementation of special events; facilitating ongoing communication with all stakeholders in the site including administration, nursing, residents and their families
• Implement, manage and maintain the Quality Assurance program as outlined by the company and the client, including weekly and monthly audits
• Assist with menu management, food cost controls and production including monitoring and evaluating meals and service to ensure established standards are maintained for both quality and quantity of all meals and snacks
• Implement and control a Food Safety Plan as well as HACCP, WHMIS, and all Workplace regulations for a safe work place

Think you have what it takes to be our Manager of Support Services? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

• Eligible to obtain membership in the Canadian Society of Nutrition Management (CSNM)
• Minimum two years previous Management experience or equivalent supervisory role in a long term healthcare setting
• Excellent leadership ability and customer service skills
• Excellent verbal and written communication skills
• Proficient with MS Office applications including Word, Excel and Power Point

 

Anyone interested can contact Matt Bateman directly at: matt.bateman@compass-canada.com

 

Support Services Manager - Sodexo, Vancouver, BC

JOB SUMMARY 
Business Title: Support Services Manager
Company:  Sodexo
Job Location: Vancouver, BC
Full/Part Time: Full-Time
Salary: $45,000 to $52,000 /year

This role is a contract position of approximately 12 - 18 months.This role is a Maternity Leave placement that requires you to work a shift of Wednesday - Sunday 10am - 6pm.

WORK PERFORMED 
Supporting Patient Food Service and Housekeeping for our Long Term care site

• Support our team on the afternoon shift of 10 am - 6 pm Thursday - Sunday
• Manage a busy team of Diet Aides and Housekeepers
• Lead and drive a strong safety culture
• Lead your team with passion and strong customer service focus
• Strong employee relations within a unionized environment
• Good business acumen working with inventory, food and labour costs

QUALIFICATIONS 

• Experience working with acute and long term care facilities is an asset or support services within a Healthcare setting
• 2-4 years working with operations at the managerial/supervisory level
• Effective oral and written communication skills are needed
• Management experience in a unionized environment is a strong asset
• Strong ability to manage and promote a safe work environment and lead a safety culture
• Effective planning, organizing, and time management skills
• Excellent interpersonal skills
• Ability to select and develop people
• Ability to anticipate and solve problems

WHAT SODEXO CAN OFFER YOU

• Flexible work environment  
• Competitive compensation & great employee benefits 
• Training and development programs  
• Countless opportunities for growth  
• Corporate responsibility & sustainability  
• Canada’s Top Employers for Young People 2019 
• Canada’s Best Employers by Forbes 2019 
• Diversity Inc. Top 50 employer 2019 
• And so much more!  

HOW TO APPLY 
Apply via the website HERE.

Food Services Supervisor/Technician - Cormorant Island Community Health Centre, Alert Bay, BC

JOB SUMMARY 

Business Title:  Food Services Supervisor/Technician

Job Location:  Cormorant Island Community Health Centre, Alert Bay, BC

Desired Start Date: As Required 

Salary Range (Hourly Rate): $28.09 - $28.09

Are you someone who has a real passion for wanting to help others?

Island Health is currently looking for dedicated leaders for Food Service Supervisor/Technician roles at a number of our sites. Here is your opportunity to be a part of a diverse team while providing care in an interesting and unique way. We have kitchens in many health care facilities across the island which encompasses long term and acute care hospitals. You can be an instrumental part of this team and make a real difference.

In this role, you will be part of the dynamic Food Service Supervisor/Diet Tech team. You will be responsible for overseeing and participating in the delivery of food services to patients, residents, customers and clients. This position supervises designated staff by coordinating work assignments and coaching employees, as well as recruiting/training and maintaining department standards and procedures. You also receive and process diet orders in a progressive centralized diet office setting utilizing a variety of computerized applications.

WORK PERFORMED 

Clinical Duties

1. Receives and processes incoming diet orders. Interprets diet order by choosing or verifying the most suitable available diet type in the Diet Writing Guidelines as established by the clinical dietitian. Follows allergies, preferences, tolerances and textural needs, relative to established daily food services menu and available resources. Communicates with other units to clarify diet orders as required.
2. Evaluates meal plans to ensure established nutritional care plan objectives and established standards of nutrition, quality and quantity are met.
3. Communicates and updates the food services computer system on a timely basis changing food reports arising from discharge, transfer, and admission transactions.
4. Visits patients/residents and caregivers to obtain diet related information, to resolve concerns or issues, and to provide routine diet instruction as delegated by dietitians.

Administrative Duties

1. Supervises designated staff by coordinating work assignments, arranging vacations, maintaining staff records,evaluating employee performance, maintaining department standards and procedures, determining related training and orientation requirements, organizing and conducting staff meetings. Reports significant concerns regarding employee performance to the Manager or designate. Oversees and updates standards, duty lists and procedures as assigned.
2. Ensures effective staffing planning by monitoring the scheduling of work assignments for staff and identifying utilization issues and participating in the recruitment and selection of staff, as required. Recognizes and resolves most issues independently. Maintains timekeeping records and allocates relief staff to meet staffing requirements in conjunction with the Staffing office.
3. Ensures food handling and preparation is conducted in accordance with established practices and procedures and legislated standards, e.g. food safety plan, Hazard Analysis and Critical Control Points (HACCP) guidelines, food texturing guidelines; and ensures that food and supplies are handled, stored and maintained safely and efficiently,including maintenance of equipment operating and cleaning standards, audit documents, food rotations and leftovers to minimize risk, spoilage and waste.
4. Estimates requirements for food and related supplies. Coordinates and implements the ordering and receiving of supplies, including resolving discrepancies with suppliers. Meets with supplier representatives to discuss quality and delivery issues and/or concerns, and to review new products.
5. Arranges for the periodic maintenance and repair of equipment. Completes work orders for routine repairs and servicing, and makes recommendations for purchase/replacement or major repairs.
6. Communicates and interprets regulations and standards to staff to ensure compliance with Worksafe BC, including maintaining records of current Material Safety Data sheets and compliance with Workplace Hazardous Material Information System and all related training documentation.
7. Cooperates and collaborates with the Occupational Health & Safety Committee by performing regular workplace inspections, investigating injuries and completing related documentation. Participates in return to work, fire prevention and disaster plans as required by the employer.
8. Participates in Quality Improvement by conducting audits and satisfaction surveys, completing appropriate reports, providing feedback, identifying and following up on action plan/risk factors, and making recommendations for improvements to the menu or managing of the department to the Manager or designate.
9. Participates and contributes at various meetings as required by the employer.
10. Participates in the preparation, portioning and serving of meals, and sanitation activities, as required. Performs cashier functions, including operating the cash register and verifying cash out sheets, in accordance with established procedures.
11. Promotes good public and interdepartmental relations through effective and timely communication.
12. Coordinates catering events and bills customers.
13. Updates and adjusts guest meal, staff meal and cafeteria pricing according to market pricing and VIHA standardized pricing schedule.
14. Coordinates Meal-on-Wheels, Adult Daycare, Assisted living, and outpatient clinic production, service and billing.
15. Participates in the development of Food Services mission, philosophy, policies, objectives and standards.
16. Performs a variety of food services administrative duties, including compiling statistics, creating spreadsheets, preparing documents and reports, maintaining records and files.
17. Performs other related duties as required.

QUALIFICATIONS 

Education, Training And Experience

• Have at least (1) year's recent related leadership experience in the field.
• Graduation from a two year CSNM accredited program in Food Service and Nutrition Management or meet eligibility requirements.
• Certificate in Food Safe Level 1.

Skills And Abilities

• Must be computer savvy to work with a number of systems/applications.
• Ability to communicate effectively, both verbally and in writing.
• Physical ability to carry out the duties of the position.
• Ability to operate related equipment.
• Ability to deal with others effectively/conflict management.
• Ability to supervise.
• Excellent time management skills in a fast-paced work environment.

HOW TO APPLY 

Apply via the website HERE.

Food Services Supervisor/Technician - Comox Valley Hospital, Courtenay, BC

JOB SUMMARY 

Business Title:  Food Services Supervisor/Technician

Job Location:  Comox Valley Hospital, Courtenay, BC

Desired Start Date: As Required 

Salary Range (Hourly Rate): $28.09 - $28.09

Are you someone who has a real passion for wanting to help others?

Island Health is currently looking for dedicated leaders for Food Service Supervisor/Technician roles at a number of our sites. Here is your opportunity to be a part of a diverse team while providing care in an interesting and unique way. We have kitchens in many health care facilities across the island which encompasses long term and acute care hospitals. You can be an instrumental part of this team and make a real difference.

In this role, you will be part of the dynamic Food Service Supervisor/Diet Tech team. You will be responsible for overseeing and participating in the delivery of food services to patients, residents, customers and clients. This position supervises designated staff by coordinating work assignments and coaching employees, as well as recruiting/training and maintaining department standards and procedures. You also receive and process diet orders in a progressive centralized diet office setting utilizing a variety of computerized applications.

WORK PERFORMED 

Clinical Duties

1. Receives and processes incoming diet orders. Interprets diet order by choosing or verifying the most suitable available diet type in the Diet Writing Guidelines as established by the clinical dietitian. Follows allergies, preferences, tolerances and textural needs, relative to established daily food services menu and available resources. Communicates with other units to clarify diet orders as required.
2. Evaluates meal plans to ensure established nutritional care plan objectives and established standards of nutrition, quality and quantity are met.
3. Communicates and updates the food services computer system on a timely basis changing food reports arising from discharge, transfer, and admission transactions.
4. Visits patients/residents and caregivers to obtain diet related information, to resolve concerns or issues, and to provide routine diet instruction as delegated by dietitians.

Administrative Duties

1. Supervises designated staff by coordinating work assignments, arranging vacations, maintaining staff records,evaluating employee performance, maintaining department standards and procedures, determining related training and orientation requirements, organizing and conducting staff meetings. Reports significant concerns regarding employee performance to the Manager or designate. Oversees and updates standards, duty lists and procedures as assigned.
2. Ensures effective staffing planning by monitoring the scheduling of work assignments for staff and identifying utilization issues and participating in the recruitment and selection of staff, as required. Recognizes and resolves most issues independently. Maintains timekeeping records and allocates relief staff to meet staffing requirements in conjunction with the Staffing office.
3. Ensures food handling and preparation is conducted in accordance with established practices and procedures and legislated standards, e.g. food safety plan, Hazard Analysis and Critical Control Points (HACCP) guidelines, food texturing guidelines; and ensures that food and supplies are handled, stored and maintained safely and efficiently,including maintenance of equipment operating and cleaning standards, audit documents, food rotations and leftovers to minimize risk, spoilage and waste.
4. Estimates requirements for food and related supplies. Coordinates and implements the ordering and receiving of supplies, including resolving discrepancies with suppliers. Meets with supplier representatives to discuss quality and delivery issues and/or concerns, and to review new products.
5. Arranges for the periodic maintenance and repair of equipment. Completes work orders for routine repairs and servicing, and makes recommendations for purchase/replacement or major repairs.
6. Communicates and interprets regulations and standards to staff to ensure compliance with Worksafe BC, including maintaining records of current Material Safety Data sheets and compliance with Workplace Hazardous Material Information System and all related training documentation.
7. Cooperates and collaborates with the Occupational Health & Safety Committee by performing regular workplace inspections, investigating injuries and completing related documentation. Participates in return to work, fire prevention and disaster plans as required by the employer.
8. Participates in Quality Improvement by conducting audits and satisfaction surveys, completing appropriate reports, providing feedback, identifying and following up on action plan/risk factors, and making recommendations for improvements to the menu or managing of the department to the Manager or designate.
9. Participates and contributes at various meetings as required by the employer.
10. Participates in the preparation, portioning and serving of meals, and sanitation activities, as required. Performs cashier functions, including operating the cash register and verifying cash out sheets, in accordance with established procedures.
11. Promotes good public and interdepartmental relations through effective and timely communication.
12. Coordinates catering events and bills customers.
13. Updates and adjusts guest meal, staff meal and cafeteria pricing according to market pricing and VIHA standardized pricing schedule.
14. Coordinates Meal-on-Wheels, Adult Daycare, Assisted living, and outpatient clinic production, service and billing.
15. Participates in the development of Food Services mission, philosophy, policies, objectives and standards.
16. Performs a variety of food services administrative duties, including compiling statistics, creating spreadsheets, preparing documents and reports, maintaining records and files.
17. Performs other related duties as required.

QUALIFICATIONS 

Education, Training And Experience

• Have at least (1) year's recent related leadership experience in the field.
• Graduation from a two year CSNM accredited program in Food Service and Nutrition Management or meet eligibility requirements.
• Certificate in Food Safe Level 1.

Skills And Abilities

• Must be computer savvy to work with a number of systems/applications.
• Ability to communicate effectively, both verbally and in writing.
• Physical ability to carry out the duties of the position.
• Ability to operate related equipment.
• Ability to deal with others effectively/conflict management.
• Ability to supervise.
• Excellent time management skills in a fast-paced work environment.

HOW TO APPLY 

Apply via the website HERE.

Assistant Chef Manager, Health Care - Aramark Health Care, Burnaby, BC

JOB SUMMARY 
Business Title:  Assistant Chef Manager, Health Care
Job ID:  293094
Company:  Aramark Health Care
Job Location:  Burnaby, BC

Assistant Manager Hospitality works with Support Services Manager overseeing day to day operations of a Care home/ Retirement Living Facility.
Responsible for purchasing, menu adjustments, production sheets and monthly inventory. Candidate should have strong institutional culinary background. The position is currently held by a Red Seal Chef - Qualified membership to CSNM - Canadian Society of Nutrition Management 

WORK PERFORMED 

• Deliver strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal food quality and meal service.
• Drive resident satisfaction and maintain client relationships through rounding.
• Ensure compliance to food safety, sanitation, and overall workplace safety standards.
• Supervise, staff, train, conduct applicable rounding, and manage the performance of the front line staff regarding presentation, quality, cost control.
• Manage and control labor, resources, and materials to ensure quality, adequacy of supply, staffing levels, and cost service systems
• Utilize customer feedback to respond to customer/resident needs and to improve services.

QUALIFICATIONS 

• Minimum 2-3 years food service management experience in a fast paced food service environment
• Willingness to complete criminal record check and vulnerable sector check 
• Experience with food cost management is essential  
• Ability to communicate (both verbal and written) effectively with clients, customers of client and support staff
• Requires strong leadership, organizational and planning skills
• Position requires the ability to work with confidential employee, client and Aramark information 

HOW TO APPLY 
Apply via the website HERE.