Support Service Manager - Naniamo

 

Support Services Manager – Job Description

Location: Wexford Creek Senior’s Community, Nanaimo BC

Please direct all questions or applications to Nikita Towe – Human Resources Coordinator ntowe@simpeq.ca  250-753-4044 ext 103

Job Summary:

Reporting to the Chief Operations Manager. This position assumes the role as a leader in planning, directing, developing, and managing the support services department. The responsibilities include meeting and adhering to professional standards, complying with organizational and corporate policies and procedures, supporting corporate and organizational missions, goals, and values; promoting teamwork among associates and fostering positive resident outcomes. Excellent interpersonal and written communications skills as well as the ability to work well with others and be sensitive to their problems, concerns and goals. Being ‘on call’ in the event of an emergency will be a requirement of this position.

Responsibilities:

·         Help the team to promote and maintain an atmosphere or harmony and a peaceful home like environment.

·         Culinary certificate from recognized Institution preferred

·         Knowledge of Hazard Analysis Control Points principles (HACCP).

·         Food Service Nutrition Manager designation.

·         Commitment to continuous education.

·         Maintenance and upgrading of immunizations.

·         Commitment to provide the highest quality of service.

·         Comply with all employment requirements as detailed in the Simpe Q hiring package and Licensing guidelines

·         Conducts regular meetings with staff to inform educate or discuss changes, or updating of procedures and standards.

·         Maintains budget and monitors expenditures for assigned areas.

·         Supervises inventory for food requirements. Monitors supplies and resolves discrepancies with suppliers. 

·         Reviews, evaluates, and implements policies in coordination with the views and wishes of ICC.

·         Expectation of knowledge and the daily practice ICC and Simpe Q policies and procedures related to position.

·         Complete audits in accordance with Licensing requirements.

·         Supervises work assignments and evaluating performance.

·         Ensures safety practices and procedures are adhered to.

·         Knowledge of therapeutic diets.

·         Ensures resident and personal safety.

·         Oversees and updates standards and procedures for assigned area.

·         Participates in the orientation, training and continuing education of staff.

·         Conducts regular meetings with staff to inform educate or discuss changes, or updating of procedures and standards.

·         Maintains budget and monitors expenditures for assigned areas.

·         Ensures consistent staffing levels.

·         Completes probationary and annual performance appraisals.

·         Responsible for quality assurance activities such as ensuring correct food safe temperatures are hot/cold and holding service.

·         Requisitions maintenance and/or housekeeping or laundry repairs are addressed by maintenance department.

·         Consults with clinical dietitian for diet modifications and changes resident food preferences as required. Supervises inventory for food requirements. Monitors supplies and resolves discrepancies with suppliers. 

·         Evaluates resident meal services including tray service and dining rooms to ensure established standards of quality and quantity are maintained and oversees the preparation, portioning and/or serving of meals. 

·         Plans and develops recipes according to nutritional and therapeutic diet needs of the facility and estimates food requirements. 

·         Processes diet orders as required by making appropriate menu substitutions for standard, texture modified and therapeutic diets.  Advises food service employees and dietitian as required.

·         Attends meetings as requested: discusses appropriate action with dietitian and relays outcomes to staff.

·         Oversees the ordering all products related to Dietary, Laundry, and Housekeeping Chemicals, Paper Products, Linens etc. 

·         Performs other related duties as assigned by COO/ Directors.

Dining services Manager - Kelowna

 

Come join us and help make a difference in the lives of older adults! As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person, have a great day, every day! Our employees thrive on collaboration and have a passion for excellence, achieving multiple awards including the Order of Excellence in Quality, from Excellence Canada. As part of our team, the things you do are key to helping us achieve our shared vision of helping seniors live longer, better. Oh, and you’ll also have a lot of fun doing it. Want to join us?

ACCOUNTABILITY OBJECTIVE

Under the direction of the General Manager, and with the support of the Regional Food & Beverage Manager, is responsible for maintaining the highest level of resident and guest dining experience and satisfaction. Performs administrative duties to maintain budget controls, food safety, and employee training and retention. Maintain all standards within the guidelines of provincial licensing and regulation.

BACKGROUND/QUALIFICATIONS

• Minimum of 2 years of management experience in a similar senior or hospitality setting
• Red Seal certification (or equivalent)
• Food Safe Level 1 (Level 2 is an asset)
• Completed a minimum of grade 12
• Written and verbal fluency in English
• Proficient computer skills. Word, Excel, and familiar with online ordering systems
• Demonstrates excellent leadership skills. A service-oriented individual, whose visions and values align with those of Verve Senior Living.

KEY RESPONSIBILITIES

• Participates in the Verve Quality Improvement (VQI) program.
• Follows Verve Senior Living corporate cycle menu
• Adjusts cycle menu to meet residents’ preference, within budgeted goals, while maintaining the standards set by Canada’s Food Guide for Seniors
• Utilizes seasonal local products whenever possible

• Purchases product through Verve approved suppliers
• Creates the standard for plating and garnishing meals in an attractive manner. Enhances selection through menu options and a variety of condiments
• Confirms that there is a “Chef’s Call” for dining attendants prior to each meal service
• Maintains beverage menu with a variety of alcohol choices
• Controls expenses by forecasting production quantity, portion control and waste management
• Initiates regular quality assurance audits to gauge resident dining satisfaction
• Maintain high level of food safety practises to meet Verve Senior Living standards
• Attends interdisciplinary committee meetings regarding nutritional issues and chairs the food advisory/ resident food committee meetings.
• Attends regional dining services meetings biannually
• Employee recruitment, selection, training, and retention
• Annual employee performance appraisals
• Address employee performance concerns as required
• Employee scheduling including vacation allowance and coverage
• Plays a role in the development, modification and/or communication of Verve Senior Living policies and procedures
• Complies with all relevant corporate policies and procedures
• Complies with BC WorkSafe and Workplace Hazardous Material Information Systems. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills
• Completes all required mandatory training/education.
• Provides input into the preparation of the capital and operational budgets
• Manages the department finance, including inventory. Helps to promote initiatives that generate revenue (i.e., staff and guest meals, buffets, etc). Provides input for variance reports on financial statements
• Attends regional dining services meetings biannually

Performs other related tasks as delegated by the General Manager.

TO APPLY FOLLOW LINK TO COMPANY SITE  Verve Senior's Living

Food Service Supervisor - Saanich Peninsula Hospital

 

Job Summary

 Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.   

 Essential Duties and Responsibilities:

• Assist the Shift Managers to supervise multiple food service units.
• Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
• Selects or develops on the job training aids, visual aids, demonstration models, multimedia visual aids, computer tutorials, and reference works.
• Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods.
• Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly training, inventories, sales revenue, labour and food cost.
• Communicate positively and enthusiastically to the café patrons and address their issues promptly.
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
• Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

Qualifications:

Think you have what it takes to be our Food Service Supervisors? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

• At least 3 years of strong operation food industry management experience in Healthcare.
• FoodSafe Level 1 Certification.
• Comprehensive health and safety knowledge and training.
• Knowledge of food service catering.
• Strong supervisory skills and the capability to motivate and lead staff.
• Employee relations experience in a unionized environment is an asset.
• Excellent customer service skills.
• Excellent communication skills (written and verbal).
• Knowledge of Microsoft Office.

To Apply follow link to company website 

Patient Food Service Supervisor - Mission

 

Patient Food Service Supervisor

Job Summary

Assists the Manager on duty with the coordination of activities of associates within the patient food service department while maintaining the highest standards and levels of customer service.

Now, if you were to come on board as one of our Patient Food Services Supervisors, we’d ask you to do the following for us:

• As a member of our team, you will be responsible for providing direct supervision and training of all staff in Patient Food Services and will provide leadership in the development of a superior customer service culture in Food Services
• The successful incumbent will supervise the daily operations of the Patient Food Services Department, including meal service to patients, sanitation, ware washing and security.
• Continually monitoring operations, and completing assessments and necessary action plans to provide optimal nutrition care and meal service to patients/residents
• Drives patient satisfaction and maintains client relationships through rounding.
• Recognizes and adopts activities appropriate to the specific needs of the patient/resident population and demonstrates knowledge of specific issues directly related to age of patient population
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines.

Think you have what it takes to be our Patient Food Service Supervisors? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

• FoodSafe Level 1 / Food Safety Certification.
• A minimum of 1-2 years of experience in supervising a diverse team in healthcare environment.
• CSNM is preferred
• Comprehensive health and safety knowledge and training.
• Strong supervisory skills and the capability to motivate and lead staff.
• Employee relations experience in a unionized environment is an asset.
• Excellent customer service skills.
• Excellent communication skills (written and verbal).
• Knowledge of Microsoft Office.

To apply - follow link to Company site

Assistant General Manager, Sechlet, BC

 

  Assistant General Manager

Sechelt,  BC

Grow your career with a company that shares your passion! Our Healthcare division has an exciting new opportunity to join the Sodexo team as our next  Assistant General Manager. In this role you will support all Food Service teams at this specialized site for mental health and addiction.  You will use your strong customer service to support our client at this location while guiding our teams through their daily routines.   This role offers a relocation allowance, Extended Benefits and paid vacation time. 

Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 67 countries, we serve over 100 million consumers each day through our unique combination of services. We pride ourselves on being committed to the highest standard of Employment Equity and Diversity. By partnering with the Stop Hunger Foundation, we have dedicated ourselves to a corporate responsibility by fighting hunger worldwide. Start your journey with Sodexo, as we continue to grow across Canada!

How You’ll Make an Impact:  

•  Responsible for overseeing a large team of employees and successfully coordinating and directing on the housekeeping and food service activities
•  Establish and maintain a solid and mutually beneficial business relationship with client
• Provide high levels of client and customer satisfaction and account retention
• Manage strong employee relations
• Achieve financial goals
• Strategically develop efficiencies in the operation

What You’ll Need to Succeed:  

• Registered Dietitian or CSNM designation is a very strong asset as well as  First Aide, Food Safe Level 1 & 2 
• 2-4 years working with operations, finance, inventory, financial statements experience at the    managerial/supervisory level
• Management experience with unionized staff
• Strong financial acumen
• Culinary knowledge is an asset
• Strong communication skills
• Ability to engage employees, and promote a team-based environment
• Proven success in managing food services operations
• Strong ability to manage and promote a safe work environment and lead a safety culture
• Effective planning, organizing, and time management skills 
• Excellent interpersonal skills 
• Ability to select and develop people 
• Ability to anticipate and solve problems

What Sodexo Can Offer You:   

• Flexible work environment   
• Competitive compensation & great employee benefits  
• Training and development programs   
• Countless opportunities for growth   
• Corporate responsibility & sustainability   
• Canada’s Top Employers for Young People 2019  
• Canada’s Best Employers by Forbes 2019  
• Diversity Inc. Top 50 employer 2019  
• And so much more!    

To Apply:

Michele Matheson, CCDP, CMP, RPR
Senior Talent Acquisition Specialist, Western Canada
Cell:  604-345-4391
Michele.matheson@sodexo.com