PSNM members - Survey

Dear PSNM members, 

Please complete the following survey and email your responses in an attached document to 

Diana Cox at jdcox@shaw.ca

Step 1: Select all the questions below, then right-click, and select Copy

Step 2: Open a Word document, right-click, and select Paste 

Step 3: Complete the survey

Step 4: Save the document on your computer, and send it to Diana Cox before February 26, 2023. 

PSNM Survey Questions

February 12 - 26, 2023

Question #1)

Are you a CSNM Member?

Yes

No

Question #2)  

Are You a PSNM Vendor Member only?

Yes 

No 

Question #3)

Are you a PSNM Student Member?

Yes 

No 

Question #4)

Are you interested in an active role on the PSNM Board of Directors?

Yes 

No 

Question #5)

Which PSNM Board Role are you interested in taking?

President              

President Elect     

Treasurer

Education Chair

PSNM Web site

Not Interested

Question #6)

Name if interested in a PSNM Board Role 

_______________________________________

Question #7)

Do you believe the PSNM should dissolve as a Society?

Yes 

No

Thank you for taking a few minutes of your time to complete this survey. 

It is truly appreciated. 

Assistant Manager, Food Services - Calgary, AB

JOB SUMMARY

Position: Assistant Manager, Food Services

Company: Compass Group
Job Location: Calgary, AB

Job type: Full-time

WORK PERFORMED

• Help the Manager oversee the residential dining operations.
• Develop and monitor a meal and break schedule for the staff that does not interfere with customer service.
• Train, develop and lead a team of associates capable of providing great customer service.
• Monitor and organize catering orders with weekly invoicing.
• Perform administrative duties, including cash register readings, orbit, inventory, banking, ordering and the administration of the “Be a Star Program.”
• Be accountable for client and customer relationship building
• Ensure strict compliance of Compass Quality Assurance and Health and Safety Programs

QUALIFICATIONS

• Strong supervisory experience.
• Ability to provide excellent judgment for problem-solving and strong arithmetic skills
• A passion for Customer Service excellence
• Detail-oriented and thrive in a fast-paced environment
• Solid team player with an emphasis on customer service
• Strong supervisory skills and the proven ability to motivate, lead and coach staff
• Superior client relationship skills
• Excellent communication skills (written and verbal)
• Strong proficiency in computer skills, MS Office (Word, Excel, Outlook etc.)
• Able to accommodate a flexible work schedule (including evenings and weekends)

 To Apply - Follow the link to the company website for further information.

Food Services Manager - Langley

                                                                  

JOB SUMMARY

Position: Food Services Manager
Company: Chartwell Retirement Residences
Job Location: Langley, BC
Type: Full-Time
Job Reference: 11073-15-137216

WORK PERFORMED

• Confidently lead and manage the food services team
• Create a warm and comfortable dining room atmosphere and positive impression at each meal
• Provide a personalized and memorable dining experience to ensure the highest level of customer satisfaction
• Training to grow your skills and learn how to become an experiential leader
• Learn every day

QUALIFICATIONS

• Previous management experience in food service
• Previous cooking and serving experience in food service
• Leadership skills to guide and support the food and beverage team
• A passion for providing exceptional customer experience
• Energy, enthusiasm, and an irresistible smile

To Apply - Follow the link to the hiring company for further information.

Lead, Culinary Food Services - Surrey, BC

JOB SUMMARY

Position: Lead, Culinary Food Services
Company: Fraser Health
Job Location: Central City Tower, Surrey, BC
Job type: Full-time

Work Performed:

• Leads and oversees food production services, across Fraser Health (FH) by planning, coordinating, monitoring, implementing, and evaluating all aspects of the production services, based on operational needs.
• Works with the food distribution vendor(s) to manage production inventory levels based on needs and projected velocity, coordinates the workflow and production duties of production cooks while ensuring that food preparation standards are adhered to and are in line with budgeted labour costs.
• Directly oversees the development of standard recipes for Patient and Long Term Care menus across the organization, in accordance with nutritional and therapeutic needs, taking seasonality and local sourcing into account, while meeting cost per meal day targets. Supports the development of retail recipes and menus for the organization.
• Serves as a resource to operational managers to help coach and mentor cooks and other food service staff.
• Works closely with product distributors and food vendors managing pertinent food recalls and or food warnings related to all food products within the organization.
• Leads projects and initiatives across the Food Services portfolio as identified through avenues such as Ministry or Provincial mandates, cost savings strategies, quality control measures including but not limited to technology improvements and innovations and/or contractual compliance requirements.
• Recruits, hires, trains and supervises staff; conducts performance reviews; disciplines and terminates staff as appropriate; provides leadership, mentorship, coaching and staff development.
• In consultation with the Director, plans the annual department budgets. Is accountable for the operating budget for the assigned area; responsible for ongoing adherence to budget objectives for supplies, staffing and equipment. Investigates suitable substitutes when a product is in short supply or fails to meet the changing requirements. Evaluates patient and long term menus to ensure they are meeting cost per meal day targets. Reviews retail menus to ensure the food costs and sale prices are consistently meeting targets, and that revenue is in line with budgeted forecasts.
• Participates in annual capital equipment process including submitting capital requests, maintaining and prioritizing lists and attending relevant meetings.
• Reviews production items regularly to ensure menu items continue to meet high standards while taking feedback from key partners into account. Adjusts menus and recipes for improvements as necessary, ensures nutritional data is up to date, evaluates food products to assure quality standards are consistently maintained; communicates current information with key partners
• Ensures food service equipment is in good working order through preventive maintenance programs, oversees ongoing maintenance and repairs as needed by working with onsite maintenance contractors and/or external vendors.
• Ensures safe and quality service is delivered; conducts internal product complaint investigations all the while ensuring cost efficiency, consistency, and standardization is achieved.
• Provides leadership and input for operational practice by seeking out and identifying best practice in service delivery and ensuring that procedures and policies developed by the organization reflect standardization and best practice and, once complete, are communicated and implemented throughout FH
• Participates as a member on product selection committees, infection control committees, and other quality assurance committees as required.
• Performs duties in accordance with all sanitation and safety requirements (e.g., HACCP and WHMIS) in compliance with federal, provincial and local food safe regulations. Responds to and/or reports injuries and safety hazards to Director or designate immediately, taking action required to minimize any potential risks.
• Performs other related duties as assigned.

Qualifications:

• Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
• Experience leading food operations with quality assurance programs and food service policy and procedures within a healthcare setting.
• Leadership ability and highly developed interpersonal, communication and time management skills.
• Commitment to client focused services and teamwork.
• Ability to integrate administrative, professional and operational aspects of the department throughout the facility in an effective and efficient manner.
• Ability to develop and nurture an environment where quality improvement principles are embraced and used on a continuous basis.
• Ability to utilize related equipment such as various word processing and spreadsheet applications including all MS Office applications.
• Physical ability to perform the duties of the position.

To Apply - Follow the link to the hiring company for further information.

Director of Culinary Services - Vancouver

JOB SUMMARY

Position: Director of Culinary Services

Company: Revera
Job Location: Crofton Manor - Vancouver, BC

Job type: Full-time

Job ID: R11694

WORK PERFORMED

• Ensuring Resident & Employee Safety
• Engaging with residents and employees to consistently achieve high results through the survey process
• Hiring & training a team of superstar culinary and serving experts!
• Living our values and ensuring others on your team do to
• Maintaining Food & Labour costs
• Collaborate - Work with the Executive Director, National Culinary Manager and residents to implement the culinary vision and program objectives.
• Manage - Effectively manage a team of people, department financials and resident satisfaction.
• Roll-up your sleeves - Take a hands-on approach to leading, mentoring, and filling in as required to support both the culinary and dining staff.
• Comply - Maintaining food quality in compliance with regulations company policies and culinary standards.
• Cultivate - Build and maintain strong relationships with the community residents, employees, and managers along with the regional support team and vendor partners.
• Create - Elevate and deliver "Best In Class" dining experience using your creative culinary expertise.

QUALIFICATIONS

• Community College Food Services Supervisor Course or Equivalent
• Valid Food Safety/Food Handler's Certification
• Red Seal & Smart Serve Certification
• Passion for Customer Service and Resident Interaction
• Better than average computer skills
• Union Management Experience
• Values of Respect, Integrity, Compassion & Excellence
• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one

To Apply - Follow the link to the company website for further information.  

Chef Manager - Victoria, BC

JOB SUMMARY

Position: Chef Manager
Company: WestCana Services
Job Location: Victoria, BC

Job salary: $56,000 - $71,000

Job type: Full-time

Job No: (WC1274)

WORK PERFORMED

• Working in partnership to support with management needs with the Support Service Manager.
• Assisting with supervisory duties include but are not limited to:
• recruiting, training and developing staff;
• assigning and monitoring work;
• holding monthly Team Member meetings;
• evaluating Team Member performance;
• ensuring a healthy and safe work environment; resolving conflicts;
• taking appropriate disciplinary action in consultation with the Director of Culinary Services and Human Resources.
• Participates in menu creation.
• Prepares and/or monitors the preparation of daily and special event menu plans, following all dietary orders/modifications.
• Prepares inventory, month end report, weekly receivers’ reports and audits, with action plans to remedy any audits not meeting standards.
• Purchase and store inventory, monitoring operating expenditures, and adhere to WestCana inventory control systems to maximize savings and minimize waste.
• Ensuring all phases of food preparation and service meets or exceeds health and safety requirements
• i.e. Community Care Facility Act, WHMIS, WCB, provincial safety standards, etc.
• Ensure Food Safety and Quality, observational & any other necessary audits are completed as required.
• Attend meetings and participate on various committees as required.
• Manages safety of team members; safety concerns reported, investigations, documentation, as well as Employee Incidents/Injuries.
• Provide regular training / in-services to your workers, and measure the effectiveness of the training
• Ensures adequate first aid equipment, supplies, and trained attendants are on site to handle injuries.
• Ensures adherence to Infection Control Practices and provides education to Staff as required for Outbreak and basic infection control practices.
• Actively supports any workers that are on a GRTW program.

QUALIFICATIONS

• Current qualifications as a Red Seal Chef with experience in a volume food preparation, preferably within a health care environment.
• Maintains Valid Foodsafe Level 1 and 2 Certification.
• Must have a working knowledge of HACCP.
• Holds and Maintains Valid certification in WHMIS.
• A negative TB test or chest x-ray within the last six months or ability to pass TB clearance documents.
• Clear Criminal Record Check, including vulnerable sector, through the Ministry of Justice upon hire and every 5 years thereafter.

 To Apply - Follow the link to the company website for further information.

Chef Manager - Prince George, BC

JOB SUMMARY

Position: Chef Manager - Seniors Living

Company: Compass Group
Job Location: Prince George, BC

Job salary: $48,000–$50,000 a year

Job type: Full-time

WORK PERFORMED

• In conjunction with the Dietitian, the Chef Manager must ensure the nutritional and therapeutic requirements of the residents are met through menu planning, the development of standardized recipes, and production sheets.
• The Manager is responsible for monitoring and evaluating meal preparation and service to ensure established standards are maintained for both quality and quantity of all meals and snacks. It is the responsibility of the Manager to develop and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery.
• The Manager will facilitate ongoing communication with all stakeholders in the facility including administration, nursing, residents and their families and staff.
• The Manager will ensure all quality controls are met for all products and services delivered to the Residents and their Guests.
• The Manager will order of all products in accordance with Compass Groups buying specifications.
• The Manager will maintain inventory control and complete all financial reporting according to the Compass Group fiscal schedule. The Manager will maintain appropriate budgetary and cost controls and provide operational reports to the District Manager as required.
• The Manager is responsible for (with assistance from the District Manager as needed) all scheduling, hiring, firing and disciplinary action of all food service staff in accordance with Company and Government standards.
• The Manager will build and maintain a strong Food Service Team and carry out all training and Human Resource Programs implemented by Compass Group. This will include regular performance appraisals, compliance with all personnel file requirements and ongoing maintenance of such programs.
• The Manager will implement and control a Food Safety Plan that incorporates all Quality Assurance measures including but not exclusive to HACCP, WHIMIS, and all WCB regulations. The Manager will be required to comply with the Company Audit procedures and schedule.
• The Manager will act of the primary liaison with the on-site client.
• The Manager will attend and participate in meetings as requested by client, including attendance at Resident Council Meetings and Family Meetings.
• It is the responsibility of the Manager to complete all payroll, period summaries and sales reports in a timely and accurate manner.
• From time to time the Manager may be asked to attend functions, training seminars, and meetings as requested by the Company and/or client.
• The Manager will work with the Recreation department, to develop and assist in the implementation of special events and programs as required.
• The Manager will develop and implement a cleaning schedule for the food services department, including the maintenance and cleaning of kitchen equipment, and general cleaning of the dining room and kitchen.

QUALIFICATIONS

• A minimum of two (2) years management experience.
• Excellent communication skills.
• Proficiency on the computer, including MS Word programs.
• Advanced Food Service Training (AFST) is a must or will complete AFST within 90 days of hire

 To Apply - Follow the link to the hiring company for further information.

Kitchen Manager - Sun Peaks, BC

JOB SUMMARY

Position: Kitchen Manager
Company: Sun Peaks Grand Hotel

Job Location: Sun Peaks, BC

Job type: Permanent

WORK PERFORMED

• Oversees the culinary team in an assigned kitchen as they work together to prepare and deliver an elevated dining experience for the guest
• Ensures assigned kitchen is up to department standards and equipment exceeds health and safety standards
• Ensures opening and closing procedures are followed for assigned kitchen
• Write and maintain the kitchen schedule
• Ensures quality execution of menu items and that they are delivered promptly to specifications
• Ensures communication and correct execution of all special dietary requests as per established standards
• Properly train all kitchen staff members on the accurate execution of menu items, ensuring they are of top quality and align with the established vision of the restaurant
• Assists service during main meal periods
• Provides ongoing coaching to culinary team members as they continue their professional development
• Shows dedication to a creative and positive work environment, fostering a collaborative approach with all F&B team members
• Clearly and concisely communicates with all F&B team members, ensuring operational information is passed along to all shift leaders
• Assist in coordinating seasonal menu tastings and daily specials with the entire team, taking pictures, recording comments, and suggesting changes
• Assist in the creation of seasonal menus
• Any other duties deemed necessary upon request

QUALIFICATIONS

• Four years of culinary experience, preferably within a Hotel/Resort environment
• One year of production and Banquet experience is considered an asset
• Red seal Certification or a degree in Culinary Arts is preferred
• Holds a current Food Safe Level 1 Certification
• Has a complete understanding of all aspects of the kitchen operations
• Is self-disciplined with a sincere desire to provide an elevated guest experience
• Self-starts on tasks and can respond to varying business volumes as they relate to impacts on the kitchen
• Is physically capable of working in a fast-paced environment and safely lifting heavy loads of around 22.7kg
• Is physically capable of working on their feet for prolonged periods

 To Apply - Follow the link to the company website for further information  

Director, Banquets - Whistler, BC

JOB SUMMARY

Position: Director, Banquets
Company: Fairmont Hotels & Resorts
Job Location: Whistler, BC
Job type: Full-time

WORK PERFORMED

• Direct and manage all activity related to the Banquet department, ensuring all service standards are followed
• Follow the annual budget and administer it in a fiscally responsible manner
• Ensure all financial reporting is maintained and accurate billing for each banquet meeting is recorded
• Respond to guest concerns and react quickly and professionally
• Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required
• Attend pre-conference meetings with clients to confirm all relevant details are communicated
• Balance operational, administrative and Colleague needs
• Conduct regularly scheduled departmental meetings
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

QUALIFICATIONS

• Previous leadership experience in food and beverage required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

 To Apply - Follow the link to the company website for further information.

Director of Food & Beverage - Airdrie, Alberta

JOB SUMMARY

Position: Director of Food & Beverage
Company: Woodside Golf Course
Job Location: Airdrie, AB

Job type: Full-time

Job salary: $50,000 - $80,000 a year

WORK PERFORMED

• Leadership: you'll be tasked with recruiting, training and being a mentor to a team of exceptional individuals.
• Enthusiasm: hospitality requires lots of positively expelled outward energy, you need to bring it daily!
• Creativity: our team is very creative, but we always need another problem solver in order to reach higher.
• Collaborative: we work as a team, first and foremost.

QUALIFICATIONS

• Restaurant General Management experience; at least 2 years in a leadership position.
• Golf Course experience would be considered a strong asset.
• High volume restaurant experience would be an asset.
• Banquet and/or Catering experience would also be considered a strong asset.
• Post Secondary Degree in Hospitality, Business or closely related field; not required, but strong asset.
• Strong interpersonal, mentorship and communication skills. Intermediate Computer Skills.
• Previous Experience with Microsoft Office- Knowledge of Staff Scheduling Programs
• Experience with Liquor Ordering Platforms (Connect Logistics and BDL)
• Past Experience with (ClubProphet) POS Software considered an asset.
• Proven capacity for building strong, productive, trusting and happy teams.
• Alberta Gaming and Liquor Commission ProServe Liquor Training Certified.
• Team orientated with an empathetic and compassionate personality.
• Has a strong understanding of financial statements and restaurant benchmarks.

To Apply - Follow the link to the hiring company for further information.