Positions available in Kelowna
These positions are eligible for a potential of 20% bonus of base salary!
Compass Group Canada is the leading foodservice and support services company in Canada with over 26,000 associates and annual managed revenues of $1.8 billion in 2013. Employing 500,000 associates worldwide, its parent company, UK-based Compass Group PLC had revenues of £17.6 billion in 2013.
Our vision for growth and success is a powerful one, to combine fresh ideas with the industry’s greatest talent -- Great People, Great Service, Great Results!
Marquise Hospitality specializes in providing dining, housekeeping, laundry, maintenance and front desk reception services within Retirement and Long Term Care communities across Canada. We understand that senior living residences are vibrant communities. Our employees create a hospitality-style, ‘resident first experience’ culture, where service excellence is paramount and our mission is to enrich the lives of the residents we serve. Our expertise is offering programs appropriate to each residential community, continually demonstrating our commitment to wellness and providing residents, their families and clients with as much choice in our services and offerings as possible.
Position: Manager of Support Services (2 separate positions)
Location: Kelowna, BC (Smith Creek & Mill Creek)
Overview: We are seeking a talented and dedicated individual who is as passionate about providing great food and environmental management service as we are. Being a preferred employer, we retain the finest employees, set the highest standard for personal advancement, and focus our talents on one main goal - customer satisfaction.
To achieve our goals we need people who concentrate on employee and customer satisfaction and are driven by their “can-do” attitude. This position is responsible to supervise and manage the staff and operations to ensure quality standards are met and maintained in all areas including administration, staffing/scheduling, client/customer relations, production and knowledge of healthcare systems for all aspects of the Food, Housekeeping, Laundry and Maintenance services.
Duties:
- Human Resource and Labour Relations management including complete administrative and personnel files, collective agreement, hiring, training and discipline
- Managing the day to day operation to ensure all contractual service levels are met.
- Complete all financial reporting including payroll, period summaries and sales reports in a timely and accurate manner.
- Maintain appropriate budgetary and cost controls including inventory controls
- Customer service focus including: develop and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery; working with the Recreation department, to develop and assist in the implementation of special events; facilitating ongoing communication with all stakeholders in the site including administration, nursing, residents and their families.
- Conduct regular training in-services and staff meetings as required and with the Support Services Team.
- Implement, manage and maintain the Quality Assurance program as outlined by the company and the client, including weekly and monthly audits.
- Proven experience and ability to assist in menu management, food cost controls and production including monitoring and evaluating meals and service to ensure established standards are maintained for both quality and quantity of all meals and snacks is required.
- Implementation and control of a Food Safety Plan as well as HACCP, WHIMIS, and all Workplace regulations for a safe work place.
Required Qualifications
- Eligible to obtain membership in the Canadian Society of Nutrition Management (CSNM)
- Minimum two years previous Management experience or equivalent supervisory role in a long term healthcare setting
- Excellent verbal and written English language communication skills.
- Proficient with MS Office Applications, Word, Excel and Power Point
Thank you for your interest in a career with Compass Group!
Compass Group Canada is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are treated fairly, which includes accommodation. Health, Safety, Environment and Quality Assurance (HSEQ) is a guiding principle in all decisions we make. Safeguarding the health and safety of our people and customers is essential to the success of our business.
Only those selected for an interview will be contacted. We will consider your resume for additional opportunities.
