LOCATION:
Kamloops Seniors Village
SUMMARY OF POSITION:
Reporting to facility General
Manager, as a member of the facility leadership team the Support Services
Manager is accountable for all aspects of the day to day delivery of Food,
Housekeeping and Laundry services in accordance with established regulations
and corporate standards and expectations.
The Support Services Manager
provides oversight, supervision, and constructive direction to assigned staff
and acts as a professional role model while representing the Support Services
departments.
RESPONSIBILITIES:
Include
but not limited to;
1.
Participates
in the development of and ensures compliance with Corporate and site specific
standard operating policies, procedures and other operational foundations
required in the provision of Food Services, housekeeping and laundry
services.
2.
Participates
in the management of assigned budgets.
3.
Participates
in the development of operational plans and goals for each department
consistent with the facility / organization’s mission and strategic plan.
4.
Gathers
and tracks performance indicators and other surveys accurately; analyze and
report to the management team as required.
5.
Develops
action plans in consultation with General Manager, Corporate Hospitality
Support Services Manager and other corporate resources.
6.
Performs
and /or delegates ordering, receiving and related procurement tasks ensuring
compliant application of procedures and policies.
7.
Establishes
and maintains inventory supply levels utilizing methods that minimize spoilage,
loss and waste.
8.
Hires,
disciplines, recommends and / or participates in the termination of staff
according to established HR policies and procedures.
9.
Coordinates
Support Services orientation for new employees utilizing established programs
and checklists
10. Coordinates Food Services,
HSPK and LNDY related in-services and annual educational opportunities for
staff.
11. Evaluates staff work
performance & recommends strategies for improvements as necessary.
12. Plans and delivers seasonal
menus that are compliant with all related regulations, fit the residents
nutritional and therapeutic needs, and meets the facility and resident’s
expectations.
13. Develops and / or adjusts
standardized recipes to ensure consistent high quality production outcomes
including quality, nutritional & texture requirements, quantity, portion
sizes, and resident satisfaction.
14. Plans, directs and supervises
the preparation and service of high quality food utilizing standardized
operating procedures, industry standards, and related internal and external
policies.
15. Coordinates regular
department meetings and participates in facility based meetings such as site
leadership, OH & S, and others as required.
16. Works with other facility
departments in the planning & delivery of special events / meals and
programs as required.
17. Plans, directs and implements
contingency plans in response to emergencies and / or challenges to or
interruptions in services.
18. Understands and participates
in quality improvement.
19. Participates in patient/
resident safety at community level.
20. Perform all other duties as
required.
QUALIFICATIONS:
1.
Graduation
from a recognized program in Nutrition and Food Services Management
2.
Member
in good standing or eligibility for membership in the Canadian Society of
Nutrition Management and/or Registered Dietician mandatory
3.
Food
Safe Level 1 mandatory; Level 2 an asset
4.
A
minimum of two years Support Services (Food Services / HSPK & LNDY)
supervisory experience in a geriatric residential setting including direct
experience managing staff.
5.
Experience
managing unionized staff an asset.
6.
Current
Serving It Right Certification mandatory.
SKILLS AND ABILITIES:
- High standards for customer service, food safety, physical space & environmental cleanliness.
- Solid understanding of infection control protocol
- Professional appearance, and good physical health
- Demonstrated effective planning, time management and organizational skills
- Ability to work independently with minimal supervision
- Ability to operate related kitchen, housekeeping & laundry equipment
- Excellent written and oral English skills
- Solid working knowledge of related office equipment and Windows based software including Word, Excel and Outlook.
- Ability to handle multiple tasks at one time.
- Ability to establish harmonious relationships with staff, residents, families, volunteers and visitors of the facility
Please
apply to recruitment@retirementconcepts.com
with your complete cover letter and resume quoting the competition number in
the subject line: 017-2421-18
Kamloops Seniors Village
