LOCATION: Peace Portal Seniors Village
SUMMARY OF
POSITION:
Reporting to facility
General Manager, as a member of the facility leadership team the Support
Services Manager is accountable for all aspects of the day to day delivery of
Food, Housekeeping and Laundry services in accordance with established
regulations and corporate standards and expectations.
The Support
Services Manager provides oversight, supervision, and constructive direction to
assigned staff and acts as a professional role model while representing the
Support Services departments.
RESPONSIBILITIES:
Include but not limited to;
1.
Participates in the development of and ensures
compliance with Corporate and site specific standard operating policies,
procedures and other operational foundations required in the provision of Food
Services, housekeeping and laundry services.
2. Participates in the management of assigned
budgets.
3.
Participates in the development of operational
plans and goals for each department consistent with the facility /
organization’s mission and strategic plan.
4.
Gathers and tracks performance indicators and
other surveys accurately; analyze and report to the management team as
required.
5.
Develops action plans in consultation with
General Manager, Corporate Hospitality Support Services Manager and other
corporate resources.
6.
Performs and /or delegates ordering, receiving
and related procurement tasks ensuring compliant application of procedures and
policies.
7.
Establishes and maintains inventory supply
levels utilizing methods that minimize spoilage, loss and waste.
8.
Hires, disciplines, recommends and / or
participates in the termination of staff according to established HR policies
and procedures.
9.
Coordinates Support Services orientation for new
employees utilizing established programs and checklists
10. Coordinates Food
Services, HSPK and LNDY related in-services and annual educational
opportunities for staff.
11. Evaluates staff
work performance & recommends strategies for improvements as necessary.
12. Plans and
delivers seasonal menus that are compliant with all related regulations, fit
the residents nutritional and therapeutic needs, and meets the facility and
resident’s expectations.
13. Develops and / or
adjusts standardized recipes to ensure consistent high quality production
outcomes including quality, nutritional & texture requirements, quantity,
portion sizes, and resident satisfaction.
14. Plans, directs
and supervises the preparation and service of high quality food utilizing
standardized operating procedures, industry standards, and related internal and
external policies.
15. Coordinates
regular department meetings and participates in facility based meetings such as
site leadership, OH & S, and others as required.
16. Works with other
facility departments in the planning & delivery of special events / meals
and programs as required.
17. Plans, directs
and implements contingency plans in response to emergencies and / or challenges
to or interruptions in services.
18. Understands and participates in quality
improvement.
19. Participates in patient/ resident safety at
community level.
20. Perform all other duties as required.
QUALIFICATIONS:
1. Graduation from a recognized program in
Nutrition and Food Services Management
2.
Member in good standing or eligibility for
membership in the Canadian Society of Nutrition Management and/or Registered
Dietician mandatory
3. Food Safe Level 1 mandatory; Level 2 an asset
4.
A minimum of two years Support Services (Food
Services / HSPK & LNDY) supervisory experience in a geriatric residential
setting including direct experience managing staff.
5. Experience managing unionized staff an asset.
6. Current Serving It Right Certification
mandatory.
SKILLS AND ABILITIES:
1.
High standards for customer service, food
safety, physical space & environmental cleanliness.
2. Solid understanding of infection control
protocol
3. Professional appearance, and good physical
health
4. Demonstrated effective planning, time management
and organizational skills
5. Ability to work independently with minimal
supervision
6. Ability to operate related kitchen, housekeeping
& laundry equipment
7. Excellent written and oral English skills
8.
Solid working knowledge of related office
equipment and Windows based software including Word, Excel and Outlook.
9. Ability to handle multiple tasks at one time.
10. Ability to
establish harmonious relationships with staff, residents, families, volunteers
and visitors of the facility
Please apply to recruitment@retirementconcepts.com
with your complete cover letter and resume quoting the competition number in
the subject line: 005-2448-18
Peace Portal Seniors Village
