Position: Manager of Support Services
Reports to: District Manager
Location: Northshore / West Vancourver
Salary: $61,500, bonus (0% to 20%) 3 weeks
vacation, excellent healthcare benefits, RRSP matching plan
Working schedule: Monday to Friday (daytime
working hours), potential for weekend work as required.
Imagine working in a place that brings out the best in you
and helps others feel right at home. We provide an environment that balances
independence with support. We customize our care, so that it’s right for our
residents and their loved ones. A funny thing happens when we encourage our
residents to engage and enjoy—we do the same. This is healthy living at its
finest. Join us.
Why work with Marquise Hospitality? We are a
member of Compass Group Canada, the leading foodservice and support services
company. We’re committed to delivering an exceptional experience within the
Senior Living industry. Choose a job that makes a difference in people’s lives
every day—including your own.
Overview: We are seeking a talented and
dedicated individual who is as passionate about providing great food and
environmental management service as we are.
Being a preferred employer, we retain the finest employees, set the
highest standard for personal advancement, and focus our talents on one main
goal - customer satisfaction.
To achieve our goals we need people who concentrate on
employee and customer satisfaction and are driven by their “can-do”
attitude. This position is responsible
to supervise and manage the staff and operations to ensure quality standards
are met and maintained in all areas including administration,
staffing/scheduling, client/customer relations, production and knowledge of
healthcare systems for all aspects of the Food, Housekeeping, Laundry and
Maintenance services.
Now, if you were to come on board as one of our Manager
of Support Services, we’d ask you to do the following for us:
- Human Resource and Labour Relations management including complete administrative and personnel files, collective agreement, hiring, training and discipline
- Managing the day to day operation to ensure all contractual service levels are met.
- Complete all financial reporting including payroll, period summaries and sales reports in a timely and accurate manner.
- Maintain appropriate budgetary and cost controls including inventory controls
- Customer service focus including: develop and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery; working with the Recreation department, to develop and assist in the implementation of special events; facilitating ongoing communication with all stakeholders in the site including administration, nursing, residents and their families.
- Conduct regular training in-services and staff meetings as required and with the Support Services Team.
- Implement, manage and maintain the Quality Assurance program as outlined by the company and the client, including weekly and monthly audits
- Proven experience and ability to assist in menu management, food cost controls and production including monitoring and evaluating meals and service to ensure established standards are maintained for both quality and quantity of all meals and snacks is required.
- Implementation and control of a Food Safety Plan as well as HACCP, WHIMIS, and all Workplace regulations for a safe work place.
- Eligible to obtain membership in the Canadian Society of Nutrition Management (CSNM)
- Minimum two years previous Management experience or equivalent supervisory role in a long term healthcare setting
- Excellent verbal and written English language communication skills.
- Proficient with MS Office Applications, Word, Excel and Power Point
