Support Service Manager - Waverly Senior's Village (Chilliwack, BC)
Reporting to facility General Manager, as a
member of the facility leadership team the Support Services Manager is
accountable for all aspects of the day to day delivery of Food, Housekeeping
and Laundry services in accordance with established regulations and corporate
standards and expectations.
The Support Services Manager provides
oversight, supervision, and constructive direction to assigned staff and acts
as a professional role model while representing the Support Services
departments.
RESPONSIBILITIES:
Include but not limited
to
- Participates in the development of and ensures compliance with Corporate and site specific standard operating policies, procedures and other operational foundations required in the provision of Food Services, housekeeping and laundry services.
- Participates in the management of assigned budgets.
- Participates in the development of operational plans and goals for each department consistent with the facility / organization’s mission and strategic plan.
- Gathers and tracks performance indicators and other surveys accurately; analyze and report to the management team as required.
- Develops action plans in consultation with General Manager, Corporate Hospitality Support Services Manager and other corporate resources.
- Performs and /or delegates ordering, receiving and related procurement tasks ensuring compliant application of procedures and policies.
- Establishes and maintains inventory supply levels utilizing methods that minimize spoilage, loss and waste.
8.
Hires, disciplines, recommends and / or participates in
the termination of staff according to established HR policies and procedures.
9.
Coordinates Support Services orientation for new
employees utilizing established programs and checklists
10. Coordinates
Food Services, HSPK and LNDY related in-services and annual educational
opportunities for staff.
11. Evaluates
staff work performance & recommends strategies for improvements as
necessary.
12. Plans
and delivers seasonal menus that are compliant with all related regulations,
fit the residents nutritional and therapeutic needs, and meets the facility and
resident’s expectations.
13. Develops
and / or adjusts standardized recipes to ensure consistent high quality
production outcomes including quality, nutritional & texture requirements,
quantity, portion sizes, and resident satisfaction.
14. Plans,
directs and supervises the preparation and service of high quality food
utilizing standardized operating procedures, industry standards, and related
internal and external policies.
15. Coordinates
regular department meetings and participates in facility based meetings such as
site leadership, OH & S, and others as required.
16. Works
with other facility departments in the planning & delivery of special
events / meals and programs as required.
17. Plans,
directs and implements contingency plans in response to emergencies and / or
challenges to or interruptions in services.
18. Understands
and participates in quality improvement.
19. Participates
in patient/ resident safety at community level.
20. Perform
all other duties as required.
QUALIFICATIONS:
1.
Graduation from a recognized program in Nutrition and
Food Services Management
2. Member
in good standing or eligibility for membership in the Canadian Society of
Nutrition Management and/or Registered Dietician mandatory
3.
Food Safe Level 1 mandatory; Level 2 an asset
4. A
minimum of two years Support Services (Food Services / HSPK & LNDY)
supervisory experience in a geriatric residential setting including direct
experience managing staff.
5.
Experience managing unionized staff an asset.
6.
Current Serving It Right Certificate mandatory.
SKILLS AND ABILITIES:
1.
High standards for customer service, food safety,
physical space & environmental cleanliness.
2.
Solid understanding of infection control protocol
3.
Professional appearance, and good physical health
4.
Demonstrated effective planning, time management and
organizational skills
5.
Ability to work independently with minimal supervision
6.
Ability to operate related kitchen, housekeeping &
laundry equipment
7.
Excellent written and oral English skills
8.
Solid working knowledge of related office equipment and
Windows based software including Word, Excel and Outlook.
9.
Ability to handle multiple tasks at one time.
10. Ability
to establish harmonious relationships with staff, residents, families,
volunteers and visitors of the facility
to apply: Send CV and resume to
Valeria Rosenau,
Human Resource Coordinator, Recruitment
