JOB SUMMARY:
Reporting
to the Regional Director, Food Operations, Contract & Operational
Services, the Manager is responsible and accountable for the leadership
and food operations staff management, in-house patient & resident
food service and retail food services within the assigned Lower Mainland
site/facilities that may include facilities of Vancouver Coastal
Health, Providence Health Care, Provincial Health Service Authority and
Fraser Health (reference as Lower Mainland BISS). The Manager is also
responsible and accountable for understanding and implementing BISS
policies and service standards, creating and leading key operational
projects (as assigned) and supporting other colleagues with similar
responsibilities.
The Manager is responsible for creating and
maintaining a specific Service Level Agreement (within the BISS template
and framework approach) for their facilities/sites and the SLA will
include all BISS support services. Together with the colleagues of
Contract & Operational Services team and the Regional Director, the
Manager is responsible for building and maintaining exceptional customer
and, as appropriate, operational vendor relations that deliver
consistent performance to commonly required standards. The Manager
anticipates major changes at their site/facilities that impact services,
and plans and implements mitigating strategies. As a member of the
Contract & Operational Services Management Team, the incumbent is
expected to participate in a respectful and productive manner, provide
and accept thoughtful counsel and advice, and fully support decisions
made by this team.
QUALIFICATIONS:
Baccalaureate
in Dietetics or Nutritional Science from an accredited university is
required. Graduate of Dietitians of Canada accredited Dietetic
Internship Program, Current Registration with the College of Dietitians
of British Columbia. At least 5 years of recent working experience in a
food operations management role in a health facility is required, or a
combination of education and experience.
ROLE SPECIFIC EXPERTISE:
- Broad knowledge of health facility support service operations.
- Comprehensive knowledge in contract management, and cost/benefit analysis.
- Practical understanding of contract law and commercial terms & conditions.
- Extensive experience in managing partner/vendor relationships.
- Extensive experience in managing projects to achieve results.
- Broad knowledge of the BC Health Care Industry environment.
- Effective leadership and communication skills to foster a respectful and motivating environment.
- Competently utilizes spreadsheet and word processing applications at an intermediate to advanced level and has a comprehensive knowledge of computerized purchasing systems, including e-commerce applications.
- Strong analytical, organizational, communication, interpersonal and administrative skills.
