JOB SUMMARY
Position: Hospitality Manager
Company: GSS Delta View Care Centre
Job Location: Delta, British Columbia, Canada
Full/Part Time: Full-time, Permanent
Work Performed:
- Leadership and direction for Hospitality Services staff including motivating hospitality staff to achieve departmental objectives, goals, and customer needs
- Responsible for ensuring daily, weekly, and monthly audits and documentation are completed and maintained in an accurate and timely manner in accordance with the provincial, health authority, and organizational guidelines
- Prepares, completes, and authorizes all documentation related to LR/ER employee matters
- Conducts annual Performance Review and Development plans of hospitality staff
- Prepares annual budget for Hospitality Services considering supply costs and Human Resources requirements
- Monitors monthly variance report with any significant changes reported to the Site Manager
- Ensures all equipment for Hospitality Services is maintained and operational
- Works with maintenance to ensure the Preventative Maintenance Program is implemented and maintained
- Liaises with OH&S regarding employee sickness, workplace injuries, and modified return to work programs
- Ensures all Hospitality Service staff attend annual mandatory in-service education
- Liaises with GSS Contract Manager to ensure quality and services are maintained by contract services
- Facilitates ongoing change by acting as a positive role model and change agent to all staff
- Maintains a high standard of cleanliness, keeping the work environment consistently tidy
- Adheres to all infection control practices and procedures
- Other related duties as assigned
Qualifications:
Educational and other Qualifications
- Current membership with Canadian Society of Nutrition Management and/or Registered Dietitian
- Food Safe 1 (post-July 29, 2013) and Food Safe 2 or equivalents
- Current WHMIS certification
Work Experience
- Five (5) years in a senior food service and housekeeping service role requiring supervision of staff and operational management
- The intermediate-level user of MS Office including email and internet
- Experience in health care housekeeping/laundry services including infection control
Knowledge, Skills, and Abilities
- Working knowledge of provincial and care level related regulations
- Sound food, environmental, and laundry product knowledge
- Effective work practice as accountable, dependable, and flexible
- Perseveres, sets goals and meets deadlines, and is results-oriented
- Knowledge of recruiting, training, and managing food service, housekeeping, and laundry staff
- Knowledge of OH&S legislation and safety processes for food service, housekeeping, and laundry
- Knowledge of union collective agreements
- Knowledge of scheduling systems for staffing
- Strong interpersonal skills with an ability to deal effectively with conflict in a diplomatic and professional manner
- Excellent customer (internal and external) service and relationship building skills with demonstrated flexibility to accommodate resident/client needs
- Exhibit an open and sincere approach by demonstrating respect and compassion for everyone equally
- Maintain an individual's dignity and self-worth during conversations
- Excellent active listening skills
- Accessible to work after hours for travel and to attend functions, meetings, and emergencies, as required
- Strong verbal, written, interpersonal communications and problem-solving skills
To Apply - Follow the link to the recruiting website for further information.
