Support Services Manager - Courtenay

JOB SUMMARY

Position: Support Services Manager
Company: Comox Valley Seniors Village
Job Location: Courtenay, British Columbia, Canada
Full/Part Time: Full-time, Permanent

Work Performed:

Include but not limited to;

• Participates in the development of and ensures compliance with Corporate and site-specific standard operating policies, procedures, and other operational foundations required in the provision of Food Services, housekeeping, and laundry services.   
• Participates in the management of assigned budgets.  
• Participates in the development of operational plans and goals for each department consistent with the facility/organization’s mission and strategic plan. 
• Gathers and tracks performance indicators and other surveys accurately; analyzes and reports to the management team as required. 
• Develops action plans in consultation with General Manager, Corporate Hospitality Support Services Manager, and other corporate resources.
• Performs and /or delegates ordering, receiving, and related procurement tasks ensuring compliant application of procedures and policies.  
• Establishes and maintains inventory supply levels utilizing methods that minimize spoilage, loss, and waste.  
• Hires, disciplines, recommends, and/or participates in the termination of staff according to established HR policies and procedures.
• Coordinates Support Services orientation for new employees utilizing established programs and checklists 
• Coordinates Food Services, HSPK, and LNDY related in-services and annual educational opportunities for staff. 
• Evaluates staff work performance & recommend strategies for improvements as necessary.  
• Plans and delivers seasonal menus that are compliant with all related regulations, fit the resident's nutritional and therapeutic needs, and meets the facility and resident’s expectations.
• Develops and/or adjusts standardized recipes to ensure consistent high-quality production outcomes including quality, nutritional & texture requirements, quantity, portion sizes, and resident satisfaction.    
• Plans, directs, and supervises the preparation and service of high-quality food utilizing standardized operating procedures, industry standards, and related internal and external policies. 
• Coordinates regular department meetings and participates in facility-based meetings such as site leadership, OH & S, and others as required.   
• Works with other facility departments in the planning & delivery of special events/meals and programs as required.  
• Plans, directs, and implements contingency plans in response to emergencies and/or challenges to or interruptions in services.
• Understands and participates in quality improvement. 
• Participates in inpatient/ resident safety at the community level.
• Perform all other duties as required.

Qualifications:

• High standards for customer service, food safety, physical space & environmental cleanliness.
• Solid understanding of infection control protocol.
• Professional appearance, and good physical health.
• Demonstrated effective planning, time management, and organizational skills.
• Ability to work independently with minimal supervision.
• Ability to operate related kitchen, housekeeping & laundry equipment.
• Excellent written and oral English skills.
• Solid working knowledge of related office equipment and Windows-based software including Word, Excel, and Outlook.
• Ability to handle multiple tasks at one time.
• Ability to establish harmonious relationships with staff, residents, families, volunteers, and visitors of the facility.

Experience:

• Support Services supervisory work: 2 years (preferred)
• Managing unionized staff: 1 year (preferred)

Licence/Certification:

• Graduate in Nutrition and Food Services Management (preferred)
• CSNM member or eligibility for membership (preferred)
• Food Safe Level 1 (preferred)
• Serving It Right (preferred)
• Registered Dietician. (preferred)

To Apply - Follow the link to the company website for further information.